Download to read offline
effective_communication.pptxrrrrrrrrrrrrrrrrrrrrr
- 1.
- 2. Studies tell 70% of mistakes in the workplace are a direct result of poor communicationโฆ..
- 3. Communication Communication is simplya two way process of exchanging ideas, information or transmitting verbal and non-verbal messages.
- 4. Effective Communication We communicatetoโฆ โข Get information โข Get feedback โข Motivate โข Praise โข Greet โข Sell โข Etc. EFFECTIVE COMMUNICATION PRODUCTIVE RELATIONSHIP
- 5. Process of Communication SENDERRECEIVER Feedback receiver sender Medium Encode Decode Communication is the process of sending and receiving information among peopleโฆ
- 6. Barriers to Communication โขNoise โข Inappropriate medium โข Assumptions/Misconceptions โข Emotions โข Language differences โข Poor listening skills โข Distractions
- 7. โข Lack ofSensitivity to Receiver โข Lack of Basic Communication Skills โข Insufficient Knowledge of the Subject โข Emotional Interference โข Lacking confidence Encoding Barriers โข Physical Distractions โข Channel Barriers. โข Long Communication Chain. Transmitting Barriers โข Lack of Interest. โข Lack of Knowledge. โข Lack of Communication Skills โข Emotional Distractions โข Information overload โข Conflicting Messages Decoding Barriers. โข No Provision for Feedback โข Inadequate Feedback. Responding Barriers
- 8. Overcoming the barriersof effective communication Effective Communication skills Body language (Smile, Eye contact, Gestures, tone) Cultural Sensitivity Checking for understanding Summarizing what has been said Seeking Participation Effective Questions Simple Words Connecting with The audience
- 9. 7cโs Of Communication CLEARCOMPLETE CORRECT CONCISE COURTEOUS CONCRETE CONSIDERATE
- 10. Path for goodcommunication Listen to Understand Understand before speaking Speak to be understood Seek understanding before proceeding Repeat
- 11. ๏ Always thinkahead about what you are going to say. ๏ Use simple words and phrases that are understood by every body. ๏ Increase your knowledge on all subjects you are required to speak. ๏ Speak clearly and audibly. ๏ Check twice with the listener whether you have been understood accurately or not ๏ In case of an interruption, always do a little recap of what has been already said. ESSENTIALS OF COMMUNICATION Dos
- 12. ESSENTIALS OF COMMUNICATION Dos ๏Always pay undivided attention to the speaker while listening. ๏ Always ask for clarification if you have failed to grasp otherโs point of view. ๏ Repeat what the speaker has said to check whether you have understood accurately
- 13. ESSENTIALS OF COMMUNICATION DONTS ๏Do not use technical terms and terminologies not understood by majority of people ๏ Do not speak too fast or too slow ๏ Do not speak in inaudible surroundings as you wont be heard ๏ Do not assume that everybody understands you ๏ Do not interrupt the speaker. ๏ Do not jump to the conclusion that you have understood every thing. ๏ Do not instantly react and mutter something in anger. ๏ While listening do not glance here and there as it might distract the speaker.
- 14. Probing Questions โข Canyou be more specific? โข Can you give me an example of that? โข What happened then? โข How does this affect you? โข What might cause that, do you think? โข Can you fill me in on the details?
- 15. Before communicating Ask yourselfโฆ ๏What is the main purpose/aim? ๏ Who will receive it? ๏ What is the likely attitude of the listener? ๏ How much does he need to know? ๏ Is my timing right? ๏ What is the main subject? ๏ Are the major points clear? ๏ Is there any ambiguity?
- 16. Importance of listening โIfwe were supposed to talk more than listen, we would have been given two mouths and one ear.โ Mark Twain
- 17. What is listening? ๏Listening is the absorption of the meanings of words and sentences by the brain. Listening leads to the understanding of facts and ideas.
- 18. Various stages tolistening ๏Hearing ๏Focusing on the message not the person ๏Comprehending and interpreting ๏Analyzing and Evaluating ๏Responding ๏Remembering
- 19. Value Of Listening ๏Listening to others is an elegant art. ๏ Good listening reflects courtesy and good manners. ๏ The result of poor listening skill could be disastrous in business, employment and social relations. ๏ Good listening can eliminate a number of imaginary grievances of employees. ๏ Good listening skill can improve social relations and conversation. ๏ Listening is a positive activity rather than a passive or negative activity.
- 20. Techniques of activelistening PARAPHRASE Restate what was said in your own words SUMMARIZE Pull together the main points of a speaker QUESTION Challenge speaker to think further, clarifying both your and their understanding, however suspend judgment
- 21. How to improveyour listening skills? โข Maintain eye contact with the instructor โข Focus on content than on the way that it is being said. โข Avoid selective listening โข Avoid distractions โข Ask questions to stay active and interested. โข Face the speaker โข Maintain eye contact โข Respond appropriately โ say yes, nod, etc. โข Do not be preoccupied with your own thoughts.
- 22. Improving Body Language- Tips โข Keep appropriate distance โข Touch only when appropriate โข Take care of your appearance โข Be aware - people may give false cues โข Maintain eye contact โข Smile genuinely
- 23. โฆin the newglobal and diverse workplace requires excellent communication skills! Success for YOUโฆ
- 24.