Updated Resume

1. Marc Bellemare
12018 Moorcreek Dr., Houston Texas, 77070 – bellemares@gmail.com – 281-455-1524
Summary
Driven,results-focusedprofessional with31yearsof experience inoperationsmanagement,sales,and
businessanalysis. Provenabilitytoprioritize,meetdeadlines,andworkinhigh-pressured
environments. Supervisory,inter-personal,verbal,andwrittencommunicationskills. Adaptable,
flexible teamplayerable toestablishstrongworkingrelationshipsatall levels.
Highlights
Experience
2012 – 2015 Sun Coast ResourcesInc., Houston, TX.
TrainingDevelopment Specialist
Customer Service AdministrationAnalyst
Director of LubricantsAdministration
- Developedformal writtenprocedures(ISO900 format) forall administrative departments
(includingCustomerService,Safety,Training,ITHelpdesk,etc.).
- Restructuredthe CustomerService databaseforthe Call Center,OrderEntry,Tier3, and Tier2
departmentsprovidingasystematicease of accessof documents,spreadsheetsandtraining
materials.
- Formalizedall processesandproceduresforconsistencyandtrainingpurposesforCustomer
Service toinclude aCustomerRelationshipManagement(CRM) trackingtool forcustomer
issues.
- Documentedthe processtorun over30 customer-relatedfunctionalreports.
- Implementedaformal trainingprogramforexistingandnew hirestoCustomerService.
- Instrumental inturnaroundandrestructuringof backoffice administrationfunctions,including
decreasingthe month-endbillingcloseoutcycle from15-30 days to 3 days.
- Managed $15 Millionincorporate inventoryincluding17 outlyinglocationswhile maintaining
salesneededinventorylevels.
- Createdandimplementedinventorytrackingtocapture dailymovementsrelatedtothe top25.
- DevelopedandimplementedaPersonal ProtectiveEquipment(PPE) supplyprogramresultingin
$0.8 Millioninsavings.
- Restructuredwarehousepersonnelanddutiesfora24/7 operation,successfullyreducing
overtime duringperiodsof increasingsales.
- Reducedinventoryby$3 Millionof legacyslow-movingandobsolete inventory.
- Condensedon-handinventoryfrom60-90 daysto 30-45 resultinginareductionof $1.2 Million,
improvingworkingcapital.
2003 – 2012 H&W PetroleumCompany,Inc. (acquiredby Sun Coast Resources),Houston,TX.
Director of Marketing and BusinessAnalysisAdministration/InsideSales Manager
- Analyzedsalestoinclude settingcustomermarginsfora$95 Millionrevenuefuelandlubricants
distributor.
 InventoryManagement  Forecasting
 BusinessProcessAnalysis  BusinessProcessImprovement
 SchedulingandPlanning  ProjectManagement
 ActivityBasedAnalysis  ProductionManagement
 ISO 9000  HighlyOrganized

2. - ImplementedqualityprocessesforsalesandmarketingincludingSarbanesOxleycomprehensive
literature.
- Createdandimplementedtracking programforover500 portable fuel tanksvaluedat$1.5
Million.
- Developedbillingprotocol fordisasterrelieffuelingduringthe 2005 hurricane season,
generatingmore than$10 Millioninrevenue.
- Due diligence processparticipantinthe mergerof twopetroleumcompanieswithcombined
revenue of $95 Million.
- Superviseddailyaccountabilitiesof the Inside Salesdepartmentwithafocusonimplementing
the strategiesandvisionof ourcorporate entity.
2001 – 2003 CreationsUnlimited,Inc.,Houston TX.
LogisticsManager/Buyer
- Buyerfor all materialsrequiredtosustainmanufacturingandoperationsof astart-upcompany.
- Developed,prepared,andtrackedall quotes,picktickets,invoicesanddailyproduction.
- Createdexpensetracking toolsforall levelsof operation.
1998 – 2001 Home Fragrance Holdings,Houston TX.
ForecastingManager
- ForecastingManagerfor a $60 Millioncandle manufacturingcompanywithover1200 SKUS.
- Developedademand-to-forecasttrackingsystemutilizedinconjunctionwithexistingsystem.
- Implementedastandardizedpackagingsolutiongeneratingover$0.4 Millionsavingsinseven
months.
Prior Experience
CompaqComputer Corporation,Houston TX.
OperationsManager
Raytheon ElectronicsSystemsDivision,AndoverMA.
ManufacturingSupervisor/ProductionControl/Sr.Planner
Education
FitchburghState College,FitchburgMA.
Industrial Management
Awards and Recognitions
- Recognizedformyorganizational skillsforcoordinatingthe timelybillingof all the 2005
hurricane season.
- Won a SilverAwardfor1 Millionhoursof zeroworkrelatedinjuries.