1. Anna Rizzo rizzo61@hotmail.com
Algonquin, IL 847-807-9662
Operations & Technology Manager
Dedicated and technically skilled business professional with a versatile skill set developed through experience
as an operations manager, customer service manager, training coordinator and technology manager. Focused
on business needs analysis and technology enhancements.
Excels in resolving employeremployee challenges with innovative solutions, system and process
improvements to increase efficiency, customer satisfaction.
Advanced computer skills in Excel, Word, Powerpoint, MS Dynamics GP, Amtech as well as other
applications/systems.
Key Skills
Office Management
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures Manuals
Project Management
Report & Document Preparation
Spreadsheet Creation
Customer Service Management
Web & Print Content Development
Records Management
Meeting & Event Planning
Inventory Management
Cost-Reduction Strategies
Corporate Communications
Experience
Champion Container Corporation, Wood Dale, IL 2004 to Present
Operations & Technology Manager, 2005 to present
Areas of Responsibility:
• Information Technology
• Systems Administration
• Customer Service
• Warehousing (Shipping/Receiving)
• Transportation/Fleet Department
• Inventory Management
• Purchasing
Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate
increasing responsibilities necessitated by staff reductions.
Decreased office expenditures 15% by implementing needed controls in stock/supplies and standardizing
purchasing procedures.
Successfully implemented inventory management procedure’s which cut monthly inventory from a three day
procedure to a two hour procedure.
Successfully improved inventory turns from 120+ days to 60 days or less.
Reduced freight costs by 33%.

2. Anna Rizzo rizzo61@hotmail.com
Algonquin, IL 847-807-9662
Successfully implemented two accounting and back office systems.
Coordinates software and server vendors. Manages critical system outages, software upgrades, and capacity
planning. Coordinates with business executives, software experts and data source teams in a 24x6 availability
environment.
Manage corporate marketing and communications functions.
Customer service manager with 10 plus years of experience in the distribution setting. Consistently achieve
record-high customer satisfaction rankings, improvements to the bottom line and turnaround of
underperforming operations.
Respected builder and leader of customer-focused teams; instills a shared, enthusiastic commitment to
customer service as a key driver of company goal attainment. Leads by example and ensure the execution
of all safety, security, quality and operations policies.
Life Systems & Instrumentation Corp., Niles, IL
1999 to 2003
Office Manager, 2000 to 2003
Unilever Corporation, Chicago, IL
1999-2000
Sales Training & Development Coordinator
Helene Curtis Inc., Chicago, IL
1995 to 1999
Sales Training & Development Coordinator, 1997-1999
References available upon request.