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CALL CENTER MANAGER Expert in Process Redesign, Performance & Productivity Improvement Accomplished Customer Support Manager with expertise directing large-volume call center and help desk operations for over 17 years. Strengths include extensive project management being able to blend customer service management and technical skills. Have proven very capable to work cross-functionally with diverse groups to achieve outstanding results with effective communication. Very experienced in successfully managing, mentoring, coaching and leading a call center team. I am a self-driven professional who fully understands the value of agents providing superior customer service. Displaying excell