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Chapter Nineteen:
Managing Workforce Diversity
and Wellness
Presented by,
Revathi Rajan
Akshay V Kumar
Objectives
 To examine human resources management
interventions that address increasing workforce
diversity and employee wellness.
 To understand how OD efforts can enhance
traditional human resource approaches to these
issues.
Work Diversity Dimensions &
Interventions
Age Diversity
 Trends
 Median age up
 Distribution of ages changing
 Implications
 Health care
 Mobility
 Security
 Interventions
 Wellness programs
 Job design
 Career development and planning
 Reward systems
Gender Diversity
 Trends
 Percentage of women in work force increasing
 Dual-income families increasing
 Implications
 Child care
 Maternity/paternity leaves
 Single parents
 Interventions
 Job design
 Fringe benefit rewards
Disability Diversity
 Trends
 The number of people with disabilities entering the work
force is increasing
 Implications
 Job skills and challenge issues
 Physical space design
 Respect and dignity
 Interventions
 Performance management
 Job design
 Career planning and development
Culture and Values Diversity
 Trends
 Rising proportion of immigrant and minority-group workers
 Shift in rewards
 Implications
 Flexible organizational policies
 Autonomy
 Affirmation and respect
 Interventions
 Career planning and development
 Employee involvement
 Reward systems
Race/Ethnicity Diversity
 Trends
 Minorities represent large segments of workforce and a small
segment of top management/senior executives
 Qualifications and experience of minority employees is often
overlooked
 Implications
 Discrimination
 Interventions
 Equal employment opportunities
 Mentoring programs
 Education and training
Sexual Orientation Diversity
 Trends
 Number of single-sex households up
 More liberal attitudes toward sexual orientation
 Implications
 Discrimination
 Interventions
 Equal employment opportunities
 Fringe benefits
 Education and training
A Model of Stress and Work
Occupational Stressors
• Physical Environment
• Individual: role conflict and
ambiguity, lack of control
• Group: poor peer, subordinate or
boss, relationships
• Organizational: poor design, HR
policies, politics
Stress
• How the
individual
perceives the
occupational
stressors
Consequences
• Subjective:
anxiety, apathy
• Behavioral: drug
and alcohol abuse
• Cognitive: poor
focus, burnout
• Physiological: high
blood
pressure and pulse
• Organizational: low
productivity,
absenteeism, legal
action
Individual Differences
Cognitive/Affective:
Type A or B, hardiness,
social support, negative
affectivity
Biologic/Demographic:
Age, gender, occupation, race
Stress and Wellness
Workplace Interventions
 Role Clarification
 A systematic process for determining expectations and
understanding work roles
 Supportive relationships
 Establish trust and positive relationships
 Work Leaves
 Health Facilities
 Employee Assistance Programs
Managing workforce diversity and wellness

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Managing workforce diversity and wellness

  • 1. Chapter Nineteen: Managing Workforce Diversity and Wellness Presented by, Revathi Rajan Akshay V Kumar
  • 2. Objectives  To examine human resources management interventions that address increasing workforce diversity and employee wellness.  To understand how OD efforts can enhance traditional human resource approaches to these issues.
  • 3. Work Diversity Dimensions & Interventions
  • 4. Age Diversity  Trends  Median age up  Distribution of ages changing  Implications  Health care  Mobility  Security  Interventions  Wellness programs  Job design  Career development and planning  Reward systems
  • 5. Gender Diversity  Trends  Percentage of women in work force increasing  Dual-income families increasing  Implications  Child care  Maternity/paternity leaves  Single parents  Interventions  Job design  Fringe benefit rewards
  • 6. Disability Diversity  Trends  The number of people with disabilities entering the work force is increasing  Implications  Job skills and challenge issues  Physical space design  Respect and dignity  Interventions  Performance management  Job design  Career planning and development
  • 7. Culture and Values Diversity  Trends  Rising proportion of immigrant and minority-group workers  Shift in rewards  Implications  Flexible organizational policies  Autonomy  Affirmation and respect  Interventions  Career planning and development  Employee involvement  Reward systems
  • 8. Race/Ethnicity Diversity  Trends  Minorities represent large segments of workforce and a small segment of top management/senior executives  Qualifications and experience of minority employees is often overlooked  Implications  Discrimination  Interventions  Equal employment opportunities  Mentoring programs  Education and training
  • 9. Sexual Orientation Diversity  Trends  Number of single-sex households up  More liberal attitudes toward sexual orientation  Implications  Discrimination  Interventions  Equal employment opportunities  Fringe benefits  Education and training
  • 10. A Model of Stress and Work Occupational Stressors • Physical Environment • Individual: role conflict and ambiguity, lack of control • Group: poor peer, subordinate or boss, relationships • Organizational: poor design, HR policies, politics Stress • How the individual perceives the occupational stressors Consequences • Subjective: anxiety, apathy • Behavioral: drug and alcohol abuse • Cognitive: poor focus, burnout • Physiological: high blood pressure and pulse • Organizational: low productivity, absenteeism, legal action Individual Differences Cognitive/Affective: Type A or B, hardiness, social support, negative affectivity Biologic/Demographic: Age, gender, occupation, race
  • 11. Stress and Wellness Workplace Interventions  Role Clarification  A systematic process for determining expectations and understanding work roles  Supportive relationships  Establish trust and positive relationships  Work Leaves  Health Facilities  Employee Assistance Programs