Managing Agile Teams
Rob England
(and Dr Cherry Vu)
tealunicorn.com
recording
What got you
here
…wont get
you there
Achieving transformation
implementation
advancement
While “losing control” is
one of the biggest fears
in management, “having
control” is one of the
biggest illusions
- Bjarte Bogsnes
Change the governance
to change the management
to change the conditions
to change the system
to change the work
to change the behaviour
to change the culture.
What is the main CSF in
advancing to new ways of
working?
Agile Manifesto
What does the Manifesto say about teams?
• Individuals and interactions over processes and tools
• Business people and developers must work together daily
• Motivated individuals
• Give them the environment and support they need
• Trust them to get the job done
• Self organising
Plus…
We would generally agree that
Agile teams also…
• Skills not roles
• Fluidity of work
• Limit WIP
• Standing teams
• Failure and experiment
• Visualise work
• Collaboration
• Pride in craft
• Curiosity
• Diversity and inclusion
• Psychological safety
• Humanistics
People
need
• A sense of physical place
where they belong.
• A tribe they belong to,
camaraderie.
• A squad they work with,
small enough to form a
team.
• Emotional connection with
people around them.
• A feeling of safety and
security.
• A sense of control in their
own lives, empowerment.
• A sense of fulfilment and
value.
"A bad system will beat
a good person every
time.”
- W. Edwards Deming
Unreasonable
systems make
unreasonable
people
“Manager”
Someone who is given an
outcome, and the authority to
organise people and resources to
get it done.
What Agile teams need
• Empowerment, authority
• Motivation, invitation
• Autonomy, freedom
• Support, resources
• Treated like adult humans
• Trust
New Ways of Managing
Hierarchal flow of work
12
Empowered flow of work
13
Managers don’t know the answers
• Humility
• Vulnerability
• Empathy
• Go to the gemba
• Let those doing
the work design
the work
Managers are
gardeners not
commanders
Servant leader
16
Leaders eat last.
Simon Sinek
Do this.
What will
you do and
what do you
need?
Fix
yourself.
What do
you need
fixed?
manager
Flip the hierarchy
Management
should not be a
load and drag on
the value work…
…it should be a
resource and
foundation to
support it.
17
Get out of the way
Do your own
damned
report
Project model
white space
Product model
funding
reporting
controls
outputs
Buffering
Overloading managers
Doing
work
Managing
Work
needs
Personal
needs
Authority
=
less
management
Guild
Team
Proposed model
Doing
work
Managing
work
Managing
people
Servant
manager
Employee
care
Work
needs
Personal
needs
•products and services
•portfolios, programmes: collective backlogs of work
•units of work with specified deliverables: projects,
initiatives....
•the functions of the organisation: Executive, Training,
Finance, Facilities, Security, Audit, Information, IT... The
"necessary non-value work" to keep the rest going.
what why
People
needs
People’s
needs
•Recruitment
•Development, skills, training, growth
•Welfare, pastoral care, protection, rights, ombudsman
•Payment, reward
•Administration, leave
•Deployment, movement, promotion
•Performance
how
•Shu Ha Ri
•Coach, ScrumMaster, GuildMaster, trainer
•(Management is also work)
v4
Managing
organisation
Managing
function
Master /
coach
Scrum
master
What a manager does
Work manager
• Find resources
• Money
• Space
• Guidance
• Assistance
• Collaboration
• Infrastructure
• Coaching
• Manage demand
• Prioritise work
• Remove impediments
• Air cover
• Buffering
Personnel manager
• Recruit when you can
• Recruit for attitude
• Embrace diversity
• Innoculate culture
• Build a human relationship
• Provide pastoral care
• Work with who you’ve got
• Build strengths not weaknesses
• Fix the system not the individual
• Help people flourish
• Provide dignity
Don’t do restructures
Iterate
Increment
Experiment
Explore
Reflect regularly
Let the people doing the work design the work
Work in virtual teams
Try new ideas
Agile Manager Manifesto
We value:
• Freedom over helplessness
• Transparency over exclusivity
• Diversity over conformity
• Failure over inaction
• Values over value
Reading

Managing agile teams v1

  • 1.
    Managing Agile Teams RobEngland (and Dr Cherry Vu) tealunicorn.com recording
  • 2.
  • 3.
    Achieving transformation implementation advancement While “losingcontrol” is one of the biggest fears in management, “having control” is one of the biggest illusions - Bjarte Bogsnes Change the governance to change the management to change the conditions to change the system to change the work to change the behaviour to change the culture. What is the main CSF in advancing to new ways of working?
  • 4.
    Agile Manifesto What doesthe Manifesto say about teams? • Individuals and interactions over processes and tools • Business people and developers must work together daily • Motivated individuals • Give them the environment and support they need • Trust them to get the job done • Self organising
  • 5.
    Plus… We would generallyagree that Agile teams also… • Skills not roles • Fluidity of work • Limit WIP • Standing teams • Failure and experiment • Visualise work • Collaboration • Pride in craft • Curiosity • Diversity and inclusion • Psychological safety • Humanistics
  • 6.
    People need • A senseof physical place where they belong. • A tribe they belong to, camaraderie. • A squad they work with, small enough to form a team. • Emotional connection with people around them. • A feeling of safety and security. • A sense of control in their own lives, empowerment. • A sense of fulfilment and value.
  • 7.
    "A bad systemwill beat a good person every time.” - W. Edwards Deming Unreasonable systems make unreasonable people
  • 8.
    “Manager” Someone who isgiven an outcome, and the authority to organise people and resources to get it done.
  • 9.
    What Agile teamsneed • Empowerment, authority • Motivation, invitation • Autonomy, freedom • Support, resources • Treated like adult humans • Trust
  • 10.
    New Ways ofManaging
  • 11.
  • 12.
  • 13.
    Managers don’t knowthe answers • Humility • Vulnerability • Empathy • Go to the gemba • Let those doing the work design the work
  • 14.
  • 15.
    Servant leader 16 Leaders eatlast. Simon Sinek Do this. What will you do and what do you need? Fix yourself. What do you need fixed? manager
  • 16.
    Flip the hierarchy Management shouldnot be a load and drag on the value work… …it should be a resource and foundation to support it. 17
  • 17.
    Get out ofthe way Do your own damned report
  • 18.
    Project model white space Productmodel funding reporting controls outputs Buffering
  • 19.
  • 20.
    Authority = less management Guild Team Proposed model Doing work Managing work Managing people Servant manager Employee care Work needs Personal needs •products andservices •portfolios, programmes: collective backlogs of work •units of work with specified deliverables: projects, initiatives.... •the functions of the organisation: Executive, Training, Finance, Facilities, Security, Audit, Information, IT... The "necessary non-value work" to keep the rest going. what why People needs People’s needs •Recruitment •Development, skills, training, growth •Welfare, pastoral care, protection, rights, ombudsman •Payment, reward •Administration, leave •Deployment, movement, promotion •Performance how •Shu Ha Ri •Coach, ScrumMaster, GuildMaster, trainer •(Management is also work) v4 Managing organisation Managing function Master / coach Scrum master
  • 21.
    What a managerdoes Work manager • Find resources • Money • Space • Guidance • Assistance • Collaboration • Infrastructure • Coaching • Manage demand • Prioritise work • Remove impediments • Air cover • Buffering Personnel manager • Recruit when you can • Recruit for attitude • Embrace diversity • Innoculate culture • Build a human relationship • Provide pastoral care • Work with who you’ve got • Build strengths not weaknesses • Fix the system not the individual • Help people flourish • Provide dignity
  • 22.
    Don’t do restructures Iterate Increment Experiment Explore Reflectregularly Let the people doing the work design the work Work in virtual teams Try new ideas
  • 23.
    Agile Manager Manifesto Wevalue: • Freedom over helplessness • Transparency over exclusivity • Diversity over conformity • Failure over inaction • Values over value
  • 24.