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We are pioneers in providing IBPS HR OFFICERS, IBPS MARKETING OFFICERS Specialist officers Professional knowledge study books for Marketing officers SCALE -1,scale -3 AND HR OFFICERS, competitive exams like ntpc , gail, ongc, iocl, sail, and banks exams such as sbi, bob, boi, pnb specialist officers Hr and marketing india, our study material will help the exam aspirants prepare easily for the exam , our Mcqs are ready reckoners and easyway to crack the competitive edge, we have done an extensive research on the competitive exams of all kind, and their pattern of questions and Thiers models in different specializations and prepared the study materials for you, we intend to help you in achieving your desired goal to reach higher postions.
View More info:- http://www.examss.net/
(Enter your answers on the enclosed answer sheet)1. A humanis an e.docxtienmixon
(Enter your answers on the enclosed answer sheet)
1. A humanis an example of a(n) system. Constant interaction with the environment influences the person's state of existence and future.
a.conditional
b.static
c.inert
d.closed
e.open
2.Which of the following activities performed by an organization indicates that it is conducting a
social responsibility measurement in the socialinvestment area?
a.Puttingin money and human resources to solve community social problems
b.Conducting studies to pinpoint social problems
c.Ensuring worker safety
d.Participating in long-range community planning
e.Dealing fairly with employees and customers
3.. Which of the following is true regarding the majority and minority groups in an organization?
a.The majority group has more people than the minority group.
b.The minority group possesses decision-making power in most organizations.
c.The majority group in any organization lacks social status and acceptance.
d.The minority group can have more people than the majority group.
e.The top management constitutes a minority group that commands decision-making power.
4. In the area of diversity, controlling involves _
a.establishing task forces or committees to explore issues and provide ideas
b.carefully choosing work assignments to support the career development of all employees
c.evaluating the extent to which diversity goals are being achieved
d.the evaluation activities necessary to assess the diversity efforts
e.the selection of the diversity training programs for the organization
5.Which of the following is a characteristic of domestic management?
a.Widely disparate economic conditions
b.National markets varyi ng greatly in population and area
c.Markets at different stages of theindustrial revolution
d.People livingin similarvalue systems
e.Different national sovereignties
6. The phenomenon ofcompromising the quality of a decision to maintain relationships within a teamis referred to as _
a.groupthink
b.scapegoating
c.crowdsourcing
d.brainstorming
e.doublethink
7.Which of the following is true about strategy?
a.Smaller organizations are more precise than large organizations in developing organizationalstrategy in order to meet their goals sooner.
b.Strategy is a general plan developed to reach short-term goals.
c.Organizational strategy focuses on the marketing and financial aspects of a business.
d.Strategy is actually the end result of strategic planning.
e.Research and development are not a part of an organization's strategy.
8.Which of the following strategy formulation tools was specifically developed to expand on the
BeG Growth-Share Matrix?
a.The critical questions analysis
b.The GE Multifactor Portfolio Matrix
c.Environmental analysis
d.SWOT analysis
e.Porter's Model for Industry Analysis
9..A firm's ability to undertake an action is referred to as _
a.competitor motivation
b.competitor capability
c.strategic ability
d.competitor awareness
e.differentiation
10. Which of the following is a planning device.
Group 11. A ________ is an example of a first-line manager.a.docxJeanmarieColbert3
Group 1
1. A ________ is an example of a first-line manager.
a. shift manager
b. division manager
c. store manager
d. regional manager
2. Establishing strategies for achieving organizational goals is a part of the ________ function.
a. coordinating
b. organizing
c. leading
d. planning
3. Katz proposed that managers need ________ skills.
a. human, empirical, and mechanical
b. technical, human, and conceptual
c. technical, human, and financial
d. technical, interpersonal, and legal
4. Which of the following changes has resulted in the shifting of organizational boundaries?
a. digitization
b. increased competitiveness
c. increased emphasis on organizational ethics
d. changing security threats
Managerial Basic Training (Scenario)
Imagine that your marketing company has just merged with a manufacturing organization. You have been asked to help provide some “basic” managerial training to the engineers in the research and development unit of the new company. To ensure you are covering the important issues, your boss has asked to see an overview of materials that you will be providing the engineers.
5. The engineers have to be informed that, ________ are the people who direct the activities of others in an organization.
a. line workers
b. directors
c. subordinates
d. managers
6. Many of the engineers in the group are unclear about what managers actually do. Your training materials should explain that a manager’s job focuses on ________.
a. personal achievement
b. helping others accomplish their work goals
c. supervising groups rather than individual employees
d. performing clerical duties
The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
7. Kelly is a ________.
a. middle manager
b. top manager
c. nonmanagerial employee
d. first-line manager
The General Manager (Scenario)
Michael is the manager of a production facility. On a routine day, Michael meets with the employees who produce the organization’s product. At another time, Michael meets with the production manager, Betty, and the human resource manager, Joyce, to discuss complaints filed by one of the employees in the production department. Michael also spends time on the Internet looking for new technologies that can be used in the production processes of his plant.
8. When Michael manages the employees who produce the product, he is utilizing his ________.
a. empirical skills
b. conceptual skills
c. technical skills
d. human skills
Managerial Skills (Scenario)
Adam, .
When goods are purchased for personal use, they are bou.pdfardeeps
When goods are purchased for personal use, they are bought by a. consumers. b. manulacturers
c. middiemen. d. retallers. e. whalesslers. QUESTION 2 During which stoge of the business
cycle would a compary such as 3M begin to focus an being more value-conscious in its
production decisians? a. Recovery b. Trough c. Peak d. Pecession e. Depression QUESTION 3
Ait the end of the year, the Wavg Bisney company has a proft of 5920 million, This prof beiongs
to which of the following groups? 1. Al antilogees inctuding manapemen. 6. The company s
CEO and top managers. c. The barks frem which Dianer bormened maney 1. The owerien of
Dacery
Quarrels among business associates have become common. The associates quarrel over what
products the firm should sell divich authority, selection of personnel, whether to bring family
members into the business, whether to expand, and aho is contributing mo to the firm s success.
Such feuding which damages business relationships, occurs most frequently in what form of
business a. Partnerships b. S-corporations c. Comporations d. Sole proprielorships e.
Coorperatives QUESTION 5 Laura wants to start a business, but she is unsure of the legal form
best for her. Short of cash, she has decided to cake the form that is the least expensive and mest
fledble in terms of decision-making and implementation. Which would you recommend? a. Sole
peoprietontip b. Cooberative c. Joich Venture d. Partrentip e. Corporation QUESTION 6 What is
the main advantage of small business thut helps recain effective employers who could earn more
at a loger frmet a. Limeted ablity to raine capter b. Betir pay and employoe benites a. Penchal
ritasomhips with otrolovees 1. Simpines recont ktoping *. Aatity in adept to change
You have deoded to open a pet store and have engaged in a contract with Dog 8 Cat Cecters, lhc.
You and the company have drawn up an agreement that, allows you to use the company's name
and its proven method of doing business, to recetve trairing, and to uae its adverising mibieriais.
In this sgreement, Dog 8 Cat is the and you are the a. entiepreceur, coporation b. Yranchisor,
franchisen c. employee; employer d. antrepreneur, local chain e. corporaticn, mansyor
QUESTION 8 Merb Kallher, long tme chief executve officer of Southwest Airines, was known
for inspiring and motivasig his eoriployoes. He related ael is people which and outside of the
Southwest Airlines organzation. Hert Kelieher had good skis. ai conceptual b.censonnel c.
interpersorial c. wectricu e eineractive QUESTION 9 cordination weth weplish, a is making an
aflot to ide Q actiaty cocem bocus.
When s buainess firm implements several programs to encourage prompt and couteous custorner
service, omployte paricipation, and coordisation with suppliers, a is making an eflort to use 3.
quility coceri focus b. todal quality manapement. C quality improved plancing: di quality
development. e. qualty commiment. QUESTION 10 When clerviwing applicants for an entry-
kevel managemen.
Q1. Technical skills involve the ability to build cooperation within.docxleonorepour284
Q1. Technical skills involve the ability to build cooperation within the team being led.
a. true
b. false 100%
Q2. A manager who wastes resources to achieve organizational goals may be effective but inefficient.
a. true
b. false
Q3. Nick is 29 years old and has just been promoted from salesperson to sales manager for his company. Nick is most likely in which stage of his career?
a. decline
b. stagnation
c. maintenance
d. establishment 100%
e. exploration
Q4. The statement that management principles are universal means that these principles apply to all types of organizations and organization levels.
a. true
b. false
Q5. According to Robert L. Katz, managerial success depends primarily upon personality traits.
a. true
b. false 100%
Q6. Organizational resources include monetary, human, raw materials, and capital.
a. true 100%
b. false
Q7. To be effective, a manager must simply understand how the four management functions are defined and related.
a. true
b. false
Q8. A good tactic for career management is to work for a manager who will play a constructive role in your career.
a. true
b. false
Q9. As a manager moves from lower-level management to upper-level management, conceptual skills become more important and technical skills less important.
a. true 100%
b. false
Q10. The scientific management approach to management emphasizes the 'one best way' to perform a task.
a. true
b. false
Q11. Which of the following is most accurate when describing the management thinking that emerged as a result of the Hawthorne studies?
a. social relationships are unimportant in worker performance
b. the emphasis should be placed on task efficiency in job design
c. the human variable in organizations required much more analysis
d. job design should involve the bonus system
e. managerial problems should be solved through the utilization of management science techniques
Q12. Douglas McGregor emphasized a management philosophy built upon the views that people can be self-directed and accept responsibility.
a. true
b. false
Q13. With ____, every organizational member understands his or her own job and how the job fits together to provide final products to the customer.
a. Personal mastery
b. Shared vision
c. Systems thinking 100%
d. Team learning
Q14. Gantt's favored compensation system incorporated a piece-rate system and a bonus system.
a. true
b. false
Q15. In order to successfully utilize contingency management concepts and tactics, managers must first consider the realities of the specific organizational circumstances they face.
a. true
b. false
Q16. Which of the following researchers has made the greatest contribution to the human relations movement?
a. Frederick Taylor
b. L. Thomas Hopkins
c. Lillian Gilbreth
d. Abraham Maslow 100%
e. Henry Fayol
Q17. The management science approach emphasiz.
We are pioneers in providing IBPS HR OFFICERS, IBPS MARKETING OFFICERS Specialist officers Professional knowledge study books for Marketing officers SCALE -1,scale -3 AND HR OFFICERS, competitive exams like ntpc , gail, ongc, iocl, sail, and banks exams such as sbi, bob, boi, pnb specialist officers Hr and marketing india, our study material will help the exam aspirants prepare easily for the exam , our Mcqs are ready reckoners and easyway to crack the competitive edge, we have done an extensive research on the competitive exams of all kind, and their pattern of questions and Thiers models in different specializations and prepared the study materials for you, we intend to help you in achieving your desired goal to reach higher postions.
View More info:- http://www.examss.net/
(Enter your answers on the enclosed answer sheet)1. A humanis an e.docxtienmixon
(Enter your answers on the enclosed answer sheet)
1. A humanis an example of a(n) system. Constant interaction with the environment influences the person's state of existence and future.
a.conditional
b.static
c.inert
d.closed
e.open
2.Which of the following activities performed by an organization indicates that it is conducting a
social responsibility measurement in the socialinvestment area?
a.Puttingin money and human resources to solve community social problems
b.Conducting studies to pinpoint social problems
c.Ensuring worker safety
d.Participating in long-range community planning
e.Dealing fairly with employees and customers
3.. Which of the following is true regarding the majority and minority groups in an organization?
a.The majority group has more people than the minority group.
b.The minority group possesses decision-making power in most organizations.
c.The majority group in any organization lacks social status and acceptance.
d.The minority group can have more people than the majority group.
e.The top management constitutes a minority group that commands decision-making power.
4. In the area of diversity, controlling involves _
a.establishing task forces or committees to explore issues and provide ideas
b.carefully choosing work assignments to support the career development of all employees
c.evaluating the extent to which diversity goals are being achieved
d.the evaluation activities necessary to assess the diversity efforts
e.the selection of the diversity training programs for the organization
5.Which of the following is a characteristic of domestic management?
a.Widely disparate economic conditions
b.National markets varyi ng greatly in population and area
c.Markets at different stages of theindustrial revolution
d.People livingin similarvalue systems
e.Different national sovereignties
6. The phenomenon ofcompromising the quality of a decision to maintain relationships within a teamis referred to as _
a.groupthink
b.scapegoating
c.crowdsourcing
d.brainstorming
e.doublethink
7.Which of the following is true about strategy?
a.Smaller organizations are more precise than large organizations in developing organizationalstrategy in order to meet their goals sooner.
b.Strategy is a general plan developed to reach short-term goals.
c.Organizational strategy focuses on the marketing and financial aspects of a business.
d.Strategy is actually the end result of strategic planning.
e.Research and development are not a part of an organization's strategy.
8.Which of the following strategy formulation tools was specifically developed to expand on the
BeG Growth-Share Matrix?
a.The critical questions analysis
b.The GE Multifactor Portfolio Matrix
c.Environmental analysis
d.SWOT analysis
e.Porter's Model for Industry Analysis
9..A firm's ability to undertake an action is referred to as _
a.competitor motivation
b.competitor capability
c.strategic ability
d.competitor awareness
e.differentiation
10. Which of the following is a planning device.
Group 11. A ________ is an example of a first-line manager.a.docxJeanmarieColbert3
Group 1
1. A ________ is an example of a first-line manager.
a. shift manager
b. division manager
c. store manager
d. regional manager
2. Establishing strategies for achieving organizational goals is a part of the ________ function.
a. coordinating
b. organizing
c. leading
d. planning
3. Katz proposed that managers need ________ skills.
a. human, empirical, and mechanical
b. technical, human, and conceptual
c. technical, human, and financial
d. technical, interpersonal, and legal
4. Which of the following changes has resulted in the shifting of organizational boundaries?
a. digitization
b. increased competitiveness
c. increased emphasis on organizational ethics
d. changing security threats
Managerial Basic Training (Scenario)
Imagine that your marketing company has just merged with a manufacturing organization. You have been asked to help provide some “basic” managerial training to the engineers in the research and development unit of the new company. To ensure you are covering the important issues, your boss has asked to see an overview of materials that you will be providing the engineers.
5. The engineers have to be informed that, ________ are the people who direct the activities of others in an organization.
a. line workers
b. directors
c. subordinates
d. managers
6. Many of the engineers in the group are unclear about what managers actually do. Your training materials should explain that a manager’s job focuses on ________.
a. personal achievement
b. helping others accomplish their work goals
c. supervising groups rather than individual employees
d. performing clerical duties
The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
7. Kelly is a ________.
a. middle manager
b. top manager
c. nonmanagerial employee
d. first-line manager
The General Manager (Scenario)
Michael is the manager of a production facility. On a routine day, Michael meets with the employees who produce the organization’s product. At another time, Michael meets with the production manager, Betty, and the human resource manager, Joyce, to discuss complaints filed by one of the employees in the production department. Michael also spends time on the Internet looking for new technologies that can be used in the production processes of his plant.
8. When Michael manages the employees who produce the product, he is utilizing his ________.
a. empirical skills
b. conceptual skills
c. technical skills
d. human skills
Managerial Skills (Scenario)
Adam, .
When goods are purchased for personal use, they are bou.pdfardeeps
When goods are purchased for personal use, they are bought by a. consumers. b. manulacturers
c. middiemen. d. retallers. e. whalesslers. QUESTION 2 During which stoge of the business
cycle would a compary such as 3M begin to focus an being more value-conscious in its
production decisians? a. Recovery b. Trough c. Peak d. Pecession e. Depression QUESTION 3
Ait the end of the year, the Wavg Bisney company has a proft of 5920 million, This prof beiongs
to which of the following groups? 1. Al antilogees inctuding manapemen. 6. The company s
CEO and top managers. c. The barks frem which Dianer bormened maney 1. The owerien of
Dacery
Quarrels among business associates have become common. The associates quarrel over what
products the firm should sell divich authority, selection of personnel, whether to bring family
members into the business, whether to expand, and aho is contributing mo to the firm s success.
Such feuding which damages business relationships, occurs most frequently in what form of
business a. Partnerships b. S-corporations c. Comporations d. Sole proprielorships e.
Coorperatives QUESTION 5 Laura wants to start a business, but she is unsure of the legal form
best for her. Short of cash, she has decided to cake the form that is the least expensive and mest
fledble in terms of decision-making and implementation. Which would you recommend? a. Sole
peoprietontip b. Cooberative c. Joich Venture d. Partrentip e. Corporation QUESTION 6 What is
the main advantage of small business thut helps recain effective employers who could earn more
at a loger frmet a. Limeted ablity to raine capter b. Betir pay and employoe benites a. Penchal
ritasomhips with otrolovees 1. Simpines recont ktoping *. Aatity in adept to change
You have deoded to open a pet store and have engaged in a contract with Dog 8 Cat Cecters, lhc.
You and the company have drawn up an agreement that, allows you to use the company's name
and its proven method of doing business, to recetve trairing, and to uae its adverising mibieriais.
In this sgreement, Dog 8 Cat is the and you are the a. entiepreceur, coporation b. Yranchisor,
franchisen c. employee; employer d. antrepreneur, local chain e. corporaticn, mansyor
QUESTION 8 Merb Kallher, long tme chief executve officer of Southwest Airines, was known
for inspiring and motivasig his eoriployoes. He related ael is people which and outside of the
Southwest Airlines organzation. Hert Kelieher had good skis. ai conceptual b.censonnel c.
interpersorial c. wectricu e eineractive QUESTION 9 cordination weth weplish, a is making an
aflot to ide Q actiaty cocem bocus.
When s buainess firm implements several programs to encourage prompt and couteous custorner
service, omployte paricipation, and coordisation with suppliers, a is making an eflort to use 3.
quility coceri focus b. todal quality manapement. C quality improved plancing: di quality
development. e. qualty commiment. QUESTION 10 When clerviwing applicants for an entry-
kevel managemen.
Q1. Technical skills involve the ability to build cooperation within.docxleonorepour284
Q1. Technical skills involve the ability to build cooperation within the team being led.
a. true
b. false 100%
Q2. A manager who wastes resources to achieve organizational goals may be effective but inefficient.
a. true
b. false
Q3. Nick is 29 years old and has just been promoted from salesperson to sales manager for his company. Nick is most likely in which stage of his career?
a. decline
b. stagnation
c. maintenance
d. establishment 100%
e. exploration
Q4. The statement that management principles are universal means that these principles apply to all types of organizations and organization levels.
a. true
b. false
Q5. According to Robert L. Katz, managerial success depends primarily upon personality traits.
a. true
b. false 100%
Q6. Organizational resources include monetary, human, raw materials, and capital.
a. true 100%
b. false
Q7. To be effective, a manager must simply understand how the four management functions are defined and related.
a. true
b. false
Q8. A good tactic for career management is to work for a manager who will play a constructive role in your career.
a. true
b. false
Q9. As a manager moves from lower-level management to upper-level management, conceptual skills become more important and technical skills less important.
a. true 100%
b. false
Q10. The scientific management approach to management emphasizes the 'one best way' to perform a task.
a. true
b. false
Q11. Which of the following is most accurate when describing the management thinking that emerged as a result of the Hawthorne studies?
a. social relationships are unimportant in worker performance
b. the emphasis should be placed on task efficiency in job design
c. the human variable in organizations required much more analysis
d. job design should involve the bonus system
e. managerial problems should be solved through the utilization of management science techniques
Q12. Douglas McGregor emphasized a management philosophy built upon the views that people can be self-directed and accept responsibility.
a. true
b. false
Q13. With ____, every organizational member understands his or her own job and how the job fits together to provide final products to the customer.
a. Personal mastery
b. Shared vision
c. Systems thinking 100%
d. Team learning
Q14. Gantt's favored compensation system incorporated a piece-rate system and a bonus system.
a. true
b. false
Q15. In order to successfully utilize contingency management concepts and tactics, managers must first consider the realities of the specific organizational circumstances they face.
a. true
b. false
Q16. Which of the following researchers has made the greatest contribution to the human relations movement?
a. Frederick Taylor
b. L. Thomas Hopkins
c. Lillian Gilbreth
d. Abraham Maslow 100%
e. Henry Fayol
Q17. The management science approach emphasiz.
Answer the following questionsMarks 1The CEO of The Limite.docxrossskuddershamus
Answer the following questions:
Marks: 1
The CEO of The Limited Group attends the ribbon-cutting ceremony for the company's first Express store that includes both women's and men's clothing. The CEO is fulfilling the role of a _____.
Choose one answer.
a. liaison
b. resource allocator Incorrect
c. figurehead
d. spokesperson
e. entrepreneur
Entrepreneur, disturbance handler, resource allocator, and negotiator are all ____ roles of a manager.
Choose one answer.
a. interpersonal Incorrect
b. informational
c. confliction
d. authoritative
e. decisional
A computer manufacturer is first divided into the following groups: Home Office/Personal Use, Small Business, Large Business, and Educational Institutions. Within each of these divisions, management is organized into finance, operations, marketing, and human resources. This company is organized first by ____, then by ____.
Choose one answer.
a. function; customer Incorrect
b. customer; function
c. product; function
d. product; customer
e. customer; location
A former CEO at International Telephone and Telegraph had a reputation for publicly humiliating subordinates who annoyed or disappointed him. This manager obviously needed to improve his ____ skills.
Choose one answer.
a. conceptual Incorrect
b. diagnostic
c. functional
d. interpersonal
e. negotiating
When Robert Keening became the president of Snow Bird Airlines, he began meeting with groups of employees to get their opinions on how to turn around the airline's declining sales. This part of the decision-making process is an example of
Choose one answer.
a. Keening's leadership style.
b. trying to reach consensus.
c. identifying the problem. Incorrect
d. generating alternatives.
e. selecting an alternative.
Jacinda has to decide which departments will receive budget cuts due to the decrease in company sales. She is acting in her decisional role as _____.
Choose one answer.
a. negotiator
b. resource allocator
c. disseminator
d. entrepreneur Incorrect
e. disturbance handler
The leadership style advocating that a leader involve subordinates in most decisions as well as the assignment of tasks is called _____.
Choose one answer.
a. laissez-faire Incorrect
b. hands-off
c. existential
d. authoritarian
e. democratic
A group of design engineers for Ford Motor Company spends two months in the summer in the Arizona desert researching fuel performance at extreme temperatures. Ford uses the results of these tests to improve the quality of its automobiles. The group of engineers is engaging in _____.
Choose one answer.
a. applied research
b. product design
c. basic research
d. design planning Incorrect
e. horizon planning
Committees and task forces represent ____ groups within an organization, whereas employee bowling teams and gatherings represent ____ groups.
Choose one answer.
a. staff; line Incorrect
b. formal; informal
c. staff; staff
.
Exam: - Assessing Performance, Developing Employees & Compensating Human Resources
Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page break, so be sure that you have seen the entire question and all the answers before choosing an answer.
1. An employee refuses an employer's request to falsify the contents of a report to the EEOC. The
employer subsequently discharges the worker for "not following orders." In a wrongful-discharge suit, the employee is likely to argue which of the following exceptions to the at-will-employment doctrine?
A. Implied contract
B. Equal employment
C. Public policy
D. Reverse discrimination
2. Which of the following is a false statement about using peers as a source of performance information?
A. Peer ratings are particularly useful when supervisors don't have the opportunity to observe employees.
B. Peers are more willing participants in reviews used for employees.
C. Peers have expert knowledge of job requirements and bring a unique perspective to the evaluation, often resulting in extremely valid assessments of performance.
D. Peer ratings, according to research, are highly influenced by friendships.
3. Why would an employee seek a downward move?
A. To learn different skills
B. To have more authority
C. To increase salary and visibility
D. To have greater challenges
4. In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is engaging in
A. behavior change.
B. physical withdrawal.
C. psychological withdrawal.
D. whistleblowing.
5. Based on the expectation that two people in conflict should first try to arrive at a settlement together, the organization has a policy of making managers available to hear complaints. Typically, the first open door is that of the employee's
A. immediate supervisor.
B. peers.
C. director.
D. immediate subordinates.
6. If a performance measure lacks _______ reliability, determining whether an employee's performance has truly changed over time will be impossible.
A. interrater
B. external
C. test-retest
D. strategic
7. The primary use of assessment centers is to identify
A. employees' personality types and job interests.
B. decision processes and communication styles that inhibit production.
C. the strengths and weaknesses of team members.
D. employees who have the personality, characteristics, and skills needed for managerial positions.
8. Which of the following statements illustrates effective feedback?
A. "I don't see any progress from the last review; you're lazy."
B. "You've achieved 100 percent of your target in less than six months."
C. "Overall, your performance has been satisfactory."
D. "You've become careless; you came in late three times last week."
9. What is the employee's responsibility in the self-assessment stage of career management?
A. Provide assessment information to identify strengths, weaknesses, interests, and values
B. Identify opportunities and areas of ...
Human Resource Management Gaining A Competitive Advantage 8th Edition Noe Tes...finifej
Full download : https://alibabadownload.com/product/human-resource-management-gaining-a-competitive-advantage-8th-edition-noe-test-bank/
Human Resource Management Gaining A Competitive Advantage 8th Edition Noe Test Bank
1 A social entigy that is goal directed and detiberately st.pdfabhayagesignes
1. (65pts) Suppose that my waiting time for a train is uniformly distributed on the interval [0,], and
that the results x1,x2,,xn of a random sample from this distribution have been observed. If my
waiting times are 4.5,5.3,1.2,7.4,3.6,4.8, and 2.9 , (a) calculate the estimate of using the method of
moments. (b) calculate the estimate of using the method of maximum likelihood. 2. (65pts) Let X
represents a random variable of service time at a certain facility, and suppose that the probability
density function of X is f(x)=0.53x2exforx>0,>0 A random sample of 5 customers yielded data x1=
20,x2=16,x3=15,x4=18,x5=25 Use the method of moments to obtain an estimator of , and then
compute the estimate for this data..
1 A social entigy that is goal directed and detiberately st.pdfadhikaribrothers
1. A social entigy that is goal directed and detiberately structurnd is referred to as: A an
orzanisation 13. Departmeet C. cisployert D. Srudents E. task: 2. Ineovation management requires
a focui on all of the following excecti: A. products and services B. production proeesses C.
corporate values D. management systems 1.. None of these choicel. . One of the most important
challenges for managers in the is: A. maintaining wotkers diseipline and commment B. the
attainment of govemnent soals B. the need to emphasise efticiency to minienise production cost
D. maintaining competitive bealth care options B. the need to emphasise on efficient and effective
resources menagenent All the folloving are considered srengths of Australian managers, exeegt:
A. hard-working. B. philanthropic C. honest an cthicel D. innovative E. technically sound. le
cognitive ability to see the organisation as a whole, its future and the relationship bety is
considered a: A. human skill B. conceptual skill C. tcchnical skitl D. perusing skill. tainable
development in an organisation includes all the following activities, except: A. using miterials that
ean be effectively recyeled B. conducting energy and water audits and reducing energy use C.
providing employees with flexible working conditions.ithe pounet c. Mating De coatrilide a.
arenining cetrotling A. plening B. vockanising c. leading: D. ancoline I. merivating A. thp
asantagers H. midile-thanagen c. fins-line mantgers D. non-mantses E. All of these. 11. Peopie
wich ttice suct as chaipericn, chief execinive efficer and gotheral manager would be possidered
part of what managenent group? A. non-mansectseat B. top-managcment C. midule-tainagemicot
D. fanctionaleaianasencent F. None of these choices. Ohe of the most eftective ways a manager
ean centrol thicir worke"'s putput is through the use A. performance mansgeriect B. tearns C.
executive management D. mission statements: F. atrategie plansis Plarinine D. 1imilemy A.
Powyoures 8. Perlinemenes 1.) Thifination A. Manening ohist B. Ifurnan ikilis C. Crocognad suilf
D. Technical stilis E latetlectual ahills management hieraraty is that of a : A. elilef execuaive
mificer 18. top maniage C. finstiline mianser D. midile manazer 1E. cochecptial inaryecri. 17. The
'dieturbancic habiler' role invelves: A. mativating and commanicating with andi B. initiating chanye
C. taloing corrective action during dispees orerisen C. developing information sources wievit the
urgutingon D. staying welt iafcented aboat cuctes alfairs 18. The decisinnal role, accordise to
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approdeht to traragentient? A. From controller to enabler B. From leading teams to supervising
indisidails. C. From leadiag collams toration to sonflict managment D. From empowering to
autocratic: E. None of these choices.20. The lia.
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https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
Edition:12th Global Edition
author:by Hoffer
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type:solution manual
format:word/zip
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name:Test bank for Byrd & Chen's Canadian Tax Principles 2023-2024 Edition 1st edition Volumes I by Gary Donell
Edition:2023-2024 Edition 1st edition Volumes I
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type:Test bank
format:word/zip
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Consistent with the title of this textbook, our objective is to instill a solid understanding of the basics of income tax and GST/HST through an appreciation of the tax principles, concepts, and unique vocabulary that make up the framework upon which the Canadian tax system has been built. This level of understanding is not solely directed at a theoretical or academic level; considerable emphasis is placed on practical everyday situations in preparation for careers where an understanding of tax in some form will be helpful at a minimum and essential at best.
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Choose one answer.
a. liaison
b. resource allocator Incorrect
c. figurehead
d. spokesperson
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Entrepreneur, disturbance handler, resource allocator, and negotiator are all ____ roles of a manager.
Choose one answer.
a. interpersonal Incorrect
b. informational
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Choose one answer.
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b. customer; function
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c. identifying the problem. Incorrect
d. generating alternatives.
e. selecting an alternative.
Jacinda has to decide which departments will receive budget cuts due to the decrease in company sales. She is acting in her decisional role as _____.
Choose one answer.
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c. disseminator
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Choose one answer.
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D. Peer ratings, according to research, are highly influenced by friendships.
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D. To have greater challenges
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B. physical withdrawal.
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A. "I don't see any progress from the last review; you're lazy."
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1. (65pts) Suppose that my waiting time for a train is uniformly distributed on the interval [0,], and
that the results x1,x2,,xn of a random sample from this distribution have been observed. If my
waiting times are 4.5,5.3,1.2,7.4,3.6,4.8, and 2.9 , (a) calculate the estimate of using the method of
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density function of X is f(x)=0.53x2exforx>0,>0 A random sample of 5 customers yielded data x1=
20,x2=16,x3=15,x4=18,x5=25 Use the method of moments to obtain an estimator of , and then
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1. A social entigy that is goal directed and detiberately structurnd is referred to as: A an
orzanisation 13. Departmeet C. cisployert D. Srudents E. task: 2. Ineovation management requires
a focui on all of the following excecti: A. products and services B. production proeesses C.
corporate values D. management systems 1.. None of these choicel. . One of the most important
challenges for managers in the is: A. maintaining wotkers diseipline and commment B. the
attainment of govemnent soals B. the need to emphasise efticiency to minienise production cost
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resources menagenent All the folloving are considered srengths of Australian managers, exeegt:
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cognitive ability to see the organisation as a whole, its future and the relationship bety is
considered a: A. human skill B. conceptual skill C. tcchnical skitl D. perusing skill. tainable
development in an organisation includes all the following activities, except: A. using miterials that
ean be effectively recyeled B. conducting energy and water audits and reducing energy use C.
providing employees with flexible working conditions.ithe pounet c. Mating De coatrilide a.
arenining cetrotling A. plening B. vockanising c. leading: D. ancoline I. merivating A. thp
asantagers H. midile-thanagen c. fins-line mantgers D. non-mantses E. All of these. 11. Peopie
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executive management D. mission statements: F. atrategie plansis Plarinine D. 1imilemy A.
Powyoures 8. Perlinemenes 1.) Thifination A. Manening ohist B. Ifurnan ikilis C. Crocognad suilf
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Management 13th Edition by Richard L. Daft test bank.docx
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Full download please contact u84757@protonmail.com or qidiantiku.com
1. The nature of management is to control and dictate the actions of others in an organization.
a. True
b. False
ANSWER: False
2. The rise of virtual work has led to a decline in organizational hierarchies.
a. True
b. False
ANSWER: True
3. Technological advances have resulted in employees becoming more empowered.
a. True
b. False
ANSWER: True
4. Today’s effective managers rely on “management by keeping tabs” and play the role of a controller instead of an
enabler.
a. True
b. False
ANSWER: False
5. The nature of management is to __________ to cope with diverse and far-reaching challenges.
a. coordinate others
b. force others
c. terminate workers who are not able
d. singlehandedly attempt
e. analyze failures
ANSWER: a
6. To help people do and be their best, today's effective managers are:
a. controllers.
b. autocratic.
c. enablers.
d. competitive.
e. stabilizers.
ANSWER: c
7. __________ is a growing tool for managers to enhance s communication and collaboration in support of empowered or
bossless work environments.
a. Autocratic leadership
b. Culture
c. Cybercrime
d. Virtual work
e. Social media
ANSWER: e
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8. One of the important ideas in the text's definition of management is:
a. the management functions of planning, organizing, leading, and controlling.
b. the attainment of societal goals.
c. effectiveness is more important than efficiency.
d. management is unique to for-profit organizations.
e. efficiency is more important than effectiveness.
ANSWER: a
9. Which of the following is a characteristic of a traditional management approach?
a. Managers play the role of an enabler.
b. Managers supervise individuals.
c. Managers constantly mobilize for change.
d. Managers lead and empower teams.
e. Managers encourage conversation and collaboration.
ANSWER: b
10. Managers in today's work environment rely less on __________ and more on __________ leadership.
a. coordination and communication; control and command
b. autocratic; empowering
c. empowerment and innovation; productivity and efficiency
d. effectiveness and efficiency; quality and profit
e. ethics and social responsibility; profit and cost-savings
ANSWER: b
11. The nature of __________ is to motivate and coordinate others to cope with diverse and far-reaching challenges.
ANSWER: management
12. __________ is the attainment of organizational goals in an effective and efficient manner through planning,
organizing, leading, and controlling organizational resources.
ANSWER: Management
13. Define management and describe two important ideas expressed in the definition.
ANSWER: Management is defined as the attainment of organizational goals in an effective and efficient manner through
planning, organizing, leading, and controlling organizational resources. The two important ideas expressed
include the four functions of management and the attainment of organizational goals in an effective and
efficient manner.
14. The process of management in the workplace is changing. In the past, a manager's task was to achieve organizational
goals by maintaining tight control over his or her employees while standardizing procedures to maintain stability. Today's
managers are asked to empower employees while encouraging collaboration and innovation. Contrast today's workforce
with the workforce of the past. What developments in present society necessitate a shift in management style? Can you
foresee other management style changes on the horizon?
ANSWER: People in today's society want to feel like they are making a valuable contribution in the workplace; they are
much less likely to relinquish "control" to their manager. They often demand more flexibility and creativity in
their work situation because their lives are fast-paced, unpredictable, and increasingly mobile. Today's
managers have to accomplish more with fewer resources. They recognize the value of being an enabler rather
3. Full download please contact u84757@protonmail.com or qidiantiku.com
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than a controller, using an empowering leadership style, and enlisting the cooperation of willing workers who
are part of a team. Improved communication techniques, use of social media, and the increase in off-site
workers will surely force even more changes related to management style in the future.
15. Recognizing the value of employees involves the organizing role of management.
a. True
b. False
ANSWER: False
16. Allocating resources across the organization is part of the organizing management function.
a. True
b. False
ANSWER: True
17. How an organization goes about accomplishing a plan is a key part of the management function of controlling.
a. True
b. False
ANSWER: False
18. Where the organization wants to be in the future and how to get there defines controlling.
a. True
b. False
ANSWER: False
19. The use of influence to motivate employees to achieve the organization's goals refers to controlling.
a. True
b. False
ANSWER: False
20. Organizing means identifying goals for future organizational performance and deciding on the tasks and use of
resources needed to attain them.
a. True
b. False
ANSWER: False
21. Controlling involves monitoring employees' activities, determining whether the organization is moving toward its
goals, and making corrections as necessary.
a. True
b. False
ANSWER: True
22. Leading is the use of influence to motivate employees to achieve organizational goals.
a. True
b. False
ANSWER: True
23. Regina, owner and operator of a small restaurant, believes that her most important task as a manager is establishing
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goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers
do?
a. Organizing
b. Motivating and communicating
c. Measuring
d. Developing people
e. Setting objectives
ANSWER: e
24. When senior managers at Gap Inc. decided to become the number one service-quality clothing company in the world,
they were engaging in the management function of:
a. planning.
b. organizing.
c. leading.
d. controlling.
e. dreaming.
ANSWER: a
25. Which of the following is a function of management?
a. Human resources
b. Raw materials
c. Efficiency
d. Planning
e. Effectiveness
ANSWER: d
26. Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for
future organizational performance and deciding how to use resources to attain these goals. This involves which
management function?
a. Controlling
b. Leading
c. Organizing
d. Planning
e. Delegating
ANSWER: d
27. Selecting goals and ways to attain them refers to:
a. controlling.
b. planning.
c. organizing.
d. staffing.
e. leading.
ANSWER: b
28. Which of the following best describes organizing?
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a. Assigning responsibility for task accomplishment
b. Using influence to motivate employees
c. Monitoring activities and making corrections
d. Selecting goals and ways to attain them
e. None of these
ANSWER: a
29. Which of the following is not a function of management?
a. Planning
b. Controlling
c. Organizing
d. Leading
e. Performing
ANSWER: e
30. How an organization goes about accomplishing a plan is a key part of the management function of:
a. planning.
b. organizing.
c. leading.
d. controlling.
e. motivating.
ANSWER: b
31. When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing
the function of:
a. controlling.
b. human relations skills.
c. leading.
d. organizing.
e. resourcing.
ANSWER: d
32. Using influence to motivate employees describes which of the following functions?
a. Controlling
b. Planning
c. Leading
d. Monitoring
e. Organizing
ANSWER: c
33. __________ is the use of influence to motivate employees to achieve organizational goals.
a. Leading
b. Controlling
c. Organizing
d. Planning
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e. Staffing
ANSWER: a
34. Amanda Rowley, president of Autos-R-Us, recognizes the factory employees for their outstanding performance at the
monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the
management function of:
a. bribery.
b. organizing.
c. technical skills.
d. leading.
e. controlling.
ANSWER: d
35. The public relations nightmare from the U.S. Secret Service in 2015 has been attributed to a breakdown in which
managerial function?
a. Controlling
b. Leading
c. Organizing
d. Planning
e. Delegating
ANSWER: a
36. Monitoring activities and making corrections are part of:
a. organizing.
b. planning.
c. leading.
d. staffing.
e. controlling.
ANSWER: e
37. Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an
example of the management function of:
a. planning.
b. technical skills.
c. organizing.
d. controlling.
e. conceptual skills.
ANSWER: d
38. __________ is the management function concerned with monitoring employees' activities, determining whether the
organization is moving toward its goals, and making corrections as necessary.
a. Planning
b. Resource allocation
c. Controlling
d. Organizing
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e. Efficiency
ANSWER: c
39. When Troy measures his employees' performance and compares their performance against the goals he set for them,
he is performing which of the following functions?
a. Staffing
b. Leading
c. Organizing
d. Controlling
e. Planning
ANSWER: d
Scenario - Barry Miller
The promotion to first-line manager took place just six weeks ago for Barry Miller. He was well-qualified for the
promotion, but the new job still required a lot of training. One of the challenges has been to coordinate his team’s
production with the needs of the sales department and with the availability of raw materials from his suppliers. Setting
priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The
challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of
satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job.
40. In his job, Barry needs to:
a. plan.
b. organize.
c. lead.
d. control.
e. do all of these.
ANSWER: e
41. __________ is identifying goals for future organizational performance and deciding on the tasks and use of resources
to attain them.
ANSWER: Planning
42. __________ involves assigning tasks, grouping tasks into departments, delegating authority, and allocating resources
across the organization.
ANSWER: Organizing
43. The management function that involves the use of influence to motivate employees to achieve organizational goals is
referred to as __________.
ANSWER: leading
44. __________ is the management function concerned with monitoring employees' activities, determining whether the
organization is moving toward its goals, and making corrections as necessary.
ANSWER: Controlling
45. Identify the four functions of management.
ANSWER: Planning, organizing, leading, and controlling
46. Describe the four management functions.
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ANSWER: Planning means identifying goals for future organizational performance and deciding on the task and use of
resources needed to attain them. Organizing involves assigning tasks, grouping tasks into departments,
delegating authority, and allocating resources across the organization. Leading is the use of influence to
motivate employees to achieve organizational goals. Controlling means monitoring employees' activities,
determining whether the organization is moving toward its goals, and making corrections as necessary.
47. When an organization is deliberately structured, it is designed to achieve some outcome, such as making a profit.
a. True
b. False
ANSWER: True
48. An organization is a social entity that is goal-directed and deliberately structured.
a. True
b. False
ANSWER: True
49. Efficiency refers to the degree to which the organization achieves a stated goal.
a. True
b. False
ANSWER: False
50. All managers have to pay attention to costs, and the best way to improve organizational effectiveness is by severe cost
cutting.
a. True
b. False
ANSWER: False
51. The ultimate responsibility of managers is to achieve high performance by using resources in an efficient and effective
manner.
a. True
b. False
ANSWER: True
52. Efficiency can be defined as the amount of resources used to produce a product or service.
a. True
b. False
ANSWER: True
53. A social entity that is goal-directed and deliberately structured is referred to as a(n):
a. organization.
b. management.
c. employee.
d. student.
e. task.
ANSWER: a
54. By definition, an organization is considered __________ because it is made up of two or more people.
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a. efficient
b. a social entity
c. effective
d. goal-directed
e. deliberately structured
ANSWER: b
55. The degree to which an organization achieves a stated goal refers to:
a. effectiveness.
b. synergy.
c. conceptual skill.
d. efficiency.
e. human skill.
ANSWER: a
56. Which of the following refers to the amount of resources used to achieve an organizational goal?
a. Effectiveness
b. Synergy
c. Performance
d. Efficiency
e. Management
ANSWER: d
57. For a widget manufacturing company, worker hours per widget is a measure of:
a. organizational effectiveness.
b. organizational performance.
c. organizational efficiency.
d. organizational structure.
e. none of these.
ANSWER: c
58. Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a
problem customer. This is an example of organizational:
a. information processing.
b. efficiency.
c. effectiveness.
d. structure.
e. goal setting.
ANSWER: c
59. Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is
an example of organizational:
a. performance.
b. efficiency.
c. effectiveness.
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d. structure.
e. goal setting.
ANSWER: b
60. A social entity that is goal-directed and deliberately structured is called a(n) __________.
ANSWER: organization
61. The degree to which the organization achieves a stated goal is called __________.
ANSWER: effectiveness
62. Organizational __________ refers to the amount of resources used to achieve an organizational goal.
ANSWER: efficiency
63. To perform effectively, all managers must possess conceptual, human, and technical skills, although the degree of
each skill that is required at different levels of an organization may vary.
a. True
b. False
ANSWER: True
64. Only the top managers in organizations need conceptual skills.
a. True
b. False
ANSWER: False
65. A manager's ability to work with and through other people and to work effectively as a group member is called human
skills.
a. True
b. False
ANSWER: True
66. Technical skills are particularly important at lower organizational levels, whereas conceptual skills become more
important as managers move up the organizational hierarchy.
a. True
b. False
ANSWER: True
67. One of the biggest mistakes in rapidly changing business environments is managers' ineffective communication skills.
a. True
b. False
ANSWER: True
68. The ability to motivate others is considered a technical management skill.
a. True
b. False
ANSWER: False
69. Conceptual, human, and technical skills are important to which managerial level?
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a. Top managers
b. Middle managers
c. First-line managers
d. Nonmanagers
e. All of these
ANSWER: e
70. __________ skills are the cognitive abilities to see the organization as a whole system and the relationship among its
parts.
a. Human
b. Resource allocation
c. Conceptual
d. Negotiation
e. Technical
ANSWER: c
71. According to the text, what are the skills used by managers when performing the four functions of management?
a. Conceptual, interpersonal, and organizational
b. Functional, problem-solving, and technical
c. Analytical, interpersonal, and financial
d. Conceptual, human, and technical
e. Communication, strategic, and innovative
ANSWER: d
72. Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the
communities, and the broader social environment. This type of analysis involves which management skill?
a. Organizing
b. Technical
c. Human
d. Conceptual
e. Delegation
ANSWER: d
73. Juan Perez is the president of WV Railroad. His organization faces issues related to the environment, government
regulation, and competition. He will need to rely primarily on his __________ skills.
a. conceptual
b. technical
c. human
d. controlling
e. interpersonal
ANSWER: a
74. __________ are most important at the top management level.
a. Conceptual skills
b. Human skills
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c. Technical skills
d. Project skills
e. All of these
ANSWER: a
75. A manager's __________ skills are demonstrated in the way he or she relates to other people.
a. conceptual
b. human
c. technical
d. leading
e. controlling
ANSWER: b
76. Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and
serving as a mediator. This is an example of use of which management skill?
a. Human
b. Strategic
c. Technical
d. Conceptual
e. Analytical
ANSWER: a
77. Which of the following skills is the manager's ability to work with and through other people and to work effectively as
a group member?
a. Human
b. Conceptual
c. Technical
d. Intellectual
e. Planning
ANSWER: a
78. Which of the following skills includes specialized knowledge and analytical ability?
a. Conceptual
b. Human
c. Technical
d. Controlling
e. Planning
ANSWER: c
79. Which of the following is most important at lower organizational levels?
a. Planning skills
b. Human skills
c. Conceptual skills
d. Technical skills
e. None of these
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ANSWER: d
80. A type of __________ skill is the single most important factor in whether people feel engaged with their work.
a. planning
b. human
c. conceptual
d. technical
e. controlling
ANSWER: b
81. __________ skills include the understanding of and proficiency in the performance of specific tasks.
a. Human
b. Conceptual
c. Interpersonal
d. Technical
e. Leadership
ANSWER: d
82. The biggest mistake that many managers make is the failure to:
a. clarify direction.
b. communicate effectively.
c. display compassion to employees.
d. create employee recognition programs.
e. focus on productivity.
ANSWER: b
83. Which of the following is a critical management misstep?
a. Poor communication skills
b. Reactionary behavior
c. Lack of personal integrity
d. Failure to adapt
e. All of these
ANSWER: e
Scenario - Barry Miller
The promotion to first-line manager took place just six weeks ago for Barry Miller. He was well-qualified for the
promotion, but the new job still required a lot of training. One of the challenges has been to coordinate his team’s
production with the needs of the sales department and with the availability of raw materials from his suppliers. Setting
priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The
challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of
satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job.
84. Which managerial skill is least important at Barry's middle-level management position?
a. Conceptual
b. Human
c. Technical
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d. All of these skills are vital.
e. None of these skills are important.
ANSWER: c
85. __________ refer to the cognitive ability to see the organization as a whole system and the relationships among its
parts.
ANSWER: Conceptual skills
86. __________ refer to the manager's ability to work with and through other people and to work effectively as a group
member.
ANSWER: Human skills
87. __________ refer to the understanding and proficiency in the performance of specific tasks.
ANSWER: Technical skills
88. List the three management skills necessary to perform effectively in organizations.
ANSWER: Conceptual, human, and technical skills
89. Describe the skills necessary for performing a manager's job. Provide examples of each.
ANSWER: The skills are conceptual, human, and technical. Refer to Exhibit 1.4 in the text.
90. Why are conceptual skills most important for top managers?
ANSWER: Top managers are often the keys to holding the whole company together. In order to accomplish this, top
managers must be able to see the "big picture" (i.e., perceive the critical situational issues as well as the
relationships between all organizational parts).
91. Briefly discuss the relationship between management skills and management level.
ANSWER: The answer should contain the following three points: (1) conceptual skills become more important as a
manager moves up through the organization; (2) human skills are increasingly important for managers at all
levels; and (3) technical skills become less important as a manager moves up through the organization.
92. What are technical skills? At what level are they most important and why?
ANSWER: Technical skills are the understanding of and the proficiency in the performance of specific tasks. Technical
skills also include specialized knowledge, analytical ability, and the competent use of tools and techniques to
solve problems in that specific discipline. Many managers get promoted to their first management job by
having excellent technical skills.
93. List five of the top 10 factors that cause managers to fail. Which management skill plays a role in a majority of the
causes?
ANSWER: Refer to Exhibit 1.6 in the text for a listing of the top 10 causes of manager failure. Many of the factors listed
are due to poor human skills.
94. Effective managers must possess technical skills, human skills, and conceptual skills in varying degrees. After
defining each term, justify your assessment of which of the three skills you deem to be most important to a successful
manager.
ANSWER: Technical—understands and is proficient in the performance of specific tasks (knowledge and use of tools and
techniques, as well as troubleshooting and problem solving). Human—can work with and work through other
people, both individually and as a group (motivate, communicate, coordinate, lead, resolve conflict).
Conceptual—can think strategically and see one's team as part of a bigger system (a company, an industry, a
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community, a society). Failed management is overwhelmingly attributed to lack of human skills (e.g., poor
communication with employees and/or customers and lack of relationship building with the team).
95. Managers use conceptual, human, and technical skills to perform the four management functions of planning,
organizing, leading, and controlling in all organizations.
a. True
b. False
ANSWER: True
96. Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making
decisions that affect the entire organization.
a. True
b. False
ANSWER: False
97. Middle managers are responsible for the organization's overall success.
a. True
b. False
ANSWER: False
98. Juan, as a division manager, is generally concerned with the near future and is expected to establish good relationships
with peers around the organization, encourage teamwork, and resolve conflicts. Juan can be described as a middle
manager.
a. True
b. False
ANSWER: True
99. A human resources manager would be considered a staff manager.
a. True
b. False
ANSWER: True
100. Antonio is head of the advertising department at Terrific Tours, Inc., which conducts daily tours of historic sites in
Boston. He can be described as a general manager.
a. True
b. False
ANSWER: False
101. First-line managers are the managers who have the responsibility for making significant strategic policy decisions,
often with staff managers assisting them in these decisions.
a. True
b. False
ANSWER: False
102. Staff managers are responsible for the manufacturing and marketing departments that make or sell the product or
service.
a. True
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b. False
ANSWER: False
103. Which of the following are responsible for the entire organization?
a. Top managers
b. Middle managers
c. First-line managers
d. Controlling managers
e. Organizing managers
ANSWER: a
104. Horizontal project manager responsibility can be held by:
a. a corporate or group head.
b. anyone with a staff job.
c. a production supervisor.
d. a team leader.
e. all of these.
ANSWER: c
105. What is the main concern of first-level managers?
a. Monitoring the external environment and determining the best strategy to be competitive
b. Putting top management plans into action across the organization
c. Allocating resources and coordinating teams
d. Linking groups of people
e. Facilitating individual employee performance
ANSWER: e
106. Sally is vice president of administration at a large nonprofit charity for animals. She most likely falls within which
management level?
a. CEO
b. Line employee
c. Staff manager
d. Top manager
e. Middle manager
ANSWER: d
107. The most important responsibilities for __________ managers include communicating a shared vision for the
organization and shaping corporate culture.
a. top
b. middle
c. first-line
d. leading
e. organizing
ANSWER: a
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108. Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of
a(n):
a. first-line manager.
b. middle manager.
c. top manager.
d. consultant.
e. operative.
ANSWER: c
109. Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy
Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements
is true?
a. Karen Baxter does more planning than Tiffany Blanchard.
b. Timothy Thompson does more leading than Karen Baxter.
c. Tiffany Blanchard does more controlling than Timothy Thompson.
d. Tiffany Blanchard does more planning than Karen Baxter.
e. None of these
ANSWER: d
110. Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management
hierarchy is that of a(n):
a. first-line manager.
b. middle manager.
c. top manager.
d. chief executive officer.
e. operative.
ANSWER: b
111. Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a __________
manager.
a. top-level
b. project
c. general
d. first-line
e. functional
ANSWER: e
112. __________ managers are responsible for departments that perform a single functional task and have employees with
similar training and skills.
a. Top
b. Middle
c. First-line
d. Bottom
e. Functional
ANSWER: e
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113. Technology has taken over many tasks once performed by:
a. team leaders.
b. middle managers.
c. CEOs.
d. vice presidents.
e. first-line managers.
ANSWER: b
114. Kyle Erckard, manager of the jewelry division of a major department store, coordinated the work of several people
across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his
fundraising activities as a(n) __________ manager.
a. top
b. middle
c. project
d. first-line
e. operative
ANSWER: c
115. Which of the following statements best describes Terrance's position as a first-line manager?
a. He is responsible for several departments that perform different functions.
b. He is required to have significant human skills.
c. He is responsible for the production of goods and services.
d. He supervises employees with similar training and skills.
e. All of these
ANSWER: c
116. Temporary management professionals responsible for a temporary work project that involves the participation of
people from various functions and levels of the organization are called __________ managers.
a. middle
b. project
c. interim
d. first-line
e. functional
ANSWER: b
117. Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n):
a. first-line manager.
b. middle manager.
c. top manager.
d. consultant.
e. operative.
ANSWER: a
118. Which of the following best describes Stacey's position as a functional manager?
a. She is responsible for several departments that perform different functions.
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b. She organizes people across departments to perform a specific task.
c. She is responsible for a self-contained division and all the departments within it.
d. She supervises employees with similar training and skills.
e. None of these
ANSWER: d
119. Which of these employee types is more likely to play a crucial role in driving innovation and enabling organizations
to respond to rapid shifts in the environment?
a. Vice president
b. Department head
c. Employee working on the production line
d. Team member
e. CEO
ANSWER: b
120. Juli is in charge of the finance department. Which type of manager is she?
a. Line
b. Project
c. Top
d. Operative
e. Staff
ANSWER: e
121. __________ managers are responsible for departments that perform a single task and have employees with similar
training skills.
a. Top
b. Middle
c. General
d. Functional
e. First-line
ANSWER: d
122. Taylor Brittingham is a general manager. Which of the following best describes her position?
a. She is responsible for several departments that perform different functions.
b. She organizes people across departments to perform a specific task.
c. She is responsible for one specific department (e.g., marketing).
d. She supervises employees with similar training and skills.
e. None of these
ANSWER: a
123. Conceptual skills are especially important for __________ managers.
ANSWER: top
124. Department heads and division managers are examples of __________.
ANSWER: middle managers
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125. __________ are directly responsible for the production of goods and services.
ANSWER: First-line managers
126. A(n) __________ is responsible for a temporary work project that involves the participation of people from various
functions and levels of the organization and perhaps from outside the company as well.
ANSWER: project manager
127. __________ are responsible for departments that perform a single functional task and have employees with similar
training and skills.
ANSWER: Functional managers
128. __________ are responsible for several departments that perform different functions.
ANSWER: General managers
129. There are many types of managers who contribute to planning, organizing, leading, and controlling their
organizations in different ways. They work at different levels in the management hierarchy. Describe all of the types of
managers in some type of hierarchical order of your own design, noting some vertical as well as horizontal distinctions.
ANSWER: A hierarchy of various managers along with a general description will include the top manager (at the apex of
an organization, with titles such as CEO and president); middle manager (responsible for major divisions or
business units and major departments, with titles such as division head and department head); project manager
(often a middle manager who heads temporary, collaborative work projects); first-line manager (directly
responsible for the production of goods and services, with titles such as supervisor and office manager); and
functional manager (responsible for departments that perform a single task, such as manufacturing and human
resources). Line managers and staff managers are examples of horizontal, functional managers; general
managers are responsible for several departments that perform different functions in an organization, such as
the general manager of a retail store.
130. Managers least enjoy activities such as controlling subordinates and managing time pressures.
a. True
b. False
ANSWER: True
131. The individual performer is a generalist and coordinates a broad range of activities.
a. True
b. False
ANSWER: False
132. Being a successful manager means thinking in terms of building teams and networks and becoming a motivator and
organizer within a highly interdependent system of people and work.
a. True
b. False
ANSWER: True
133. Most top executives routinely work at least 12 hours a day and spend 50 percent or more of their time traveling.
a. True
b. False
ANSWER: True
134. One of the things managers enjoy doing the most is:
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a. financial planning.
b. controlling activities.
c. planning for future decisions.
d. leading others.
e. hiring new employees.
ANSWER: d
135. Research shows that managers enjoy all of the following except:
a. networking.
b. innovation.
c. leading others.
d. managing time pressures.
e. none of these.
ANSWER: d
136. Of all management duties, one of the things managers like the least is:
a. financial planning.
b. setting goals.
c. planning for future decisions.
d. handling paperwork.
e. networking.
ANSWER: d
137. The individual performer is a __________, whereas the manager has to be a(n) __________.
a. specialist; generalist
b. "leader"; doer
c. generalist; specialist
d. producer; expert
e. communicator; operator
ANSWER: a
138. Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than
others. Shyloh can best be described as a(n):
a. first-line manager.
b. middle manager.
c. individual performer.
d. top manager.
e. functional manager.
ANSWER: c
139. The identity of the individual performer includes which of the following characteristics?
a. Generalist, coordinates diverse tasks
b. Gets things done through others
c. Works relatively independently
d. A network builder
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e. Works in highly interdependent manner
ANSWER: c
140. Which of the following characteristics is found in the manager's identity?
a. Specialist, performs specific tasks
b. Gets things done through own efforts
c. An individual actor
d. A network builder
e. Works relatively independently
ANSWER: d
141. Being a successful manager means thinking in terms of all of the following except:
a. building teams.
b. generating the most profit.
c. becoming a motivator.
d. becoming an organizer.
e. establishing networks.
ANSWER: b
142. Managers shift gears quickly; therefore, the average time spent on any one activity is less than:
a. nine minutes.
b. an hour.
c. one workday.
d. a half hour.
e. a half day.
ANSWER: a
143. The individual performer is a(n) __________, whereas the manager has to be a(n) __________.
ANSWER: specialist; generalist
144. Companies often pull new managerial candidates from a pool of outstanding individual performers. Write an essay
contrasting the role of the individual performer with that of the manager. Be sure to include a description of how both
roles might use the ABC's of prioritizing tasks or activities, a classic time-management technique.
ANSWER: An individual performer is a specialist who thinks in terms of performing specific activities expertly, as well
as spending time and energy to perfect his current skill and master new ones. He generally accomplishes tasks
through his own efforts, not relying on others. A manager must learn to think differently about himself and his
personal identity. He must become a generalist who coordinates a range of activities and helps others develop
their potential. Rather than accomplishing the task himself, a manager delegates to others, working with and
through them. New managers and employees alike often struggle with managing a large workload and can
benefit from implementing classic time-management techniques. The ABC's of prioritizing tasks or activities
include the following: A—highly important, must be done, serious consequences; B—should be done, minor
consequences; C—nice to get done, but optional with no consequences; D—delegate this task to someone
else.
145. A manager in the disseminator role forwards information to other organization members.
a. True
b. False
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ANSWER: True
146. In the spokesperson role, a manager forwards information to other organization members.
a. True
b. False
ANSWER: False
147. The informational roles that managers perform include monitor, disseminator, and spokesperson.
a. True
b. False
ANSWER: True
148. In the figurehead role, the manager performs ceremonial and symbolic duties.
a. True
b. False
ANSWER: True
149. The disturbance handler role involves the initiation of change.
a. True
b. False
ANSWER: False
150. In a monitor role, the manager transmits current information to others, both outside and inside the organization.
a. True
b. False
ANSWER: False
151. Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?
a. Informational
b. Interpersonal
c. Decisional
d. Intrapersonal
e. All of these are conceptual categories of the managerial roles defined by Mintzberg.
ANSWER: d
152. To meet the needs of the organization, all managers carry out the three major categories of roles. They are
__________, __________, and __________ roles.
a. monitor; figurehead; liaison
b. leader; monitor; spokesperson
c. disseminator; entrepreneurial; disturbance handler
d. decisional; spokesperson; leader
e. informational; interpersonal; decisional
ANSWER: e
153. Which of the following is an informational role, according to Mintzberg?
a. Entrepreneur
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b. Leader
c. Monitor
d. Disturbance handler
e. Figurehead
ANSWER: c
154. Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees
enabling them to make quality decisions. Gail is performing which of the following roles?
a. Monitor
b. Disseminator
c. Spokesperson
d. Disturbance handler
e. Figurehead
ANSWER: b
155. The president of Pepsi Company is the keynote speaker at a retirement dinner for a long-time bottler. This is an
example of which of the following roles?
a. Liaison
b. Figurehead
c. Negotiator
d. Leader
e. Monitor
ANSWER: b
156. According to Mintzberg, when Amanda spends time training a subordinate, she is performing which of the following
roles?
a. Monitor
b. Figurehead
c. Spokesperson
d. Leader
e. Liaison
ANSWER: d
157. What is the role of the negotiator?
a. The negotiator role involves formal bargaining to attain outcomes for the manager's unit of responsibility.
b. The negotiator role involves seeking current information from many sources.
c. The negotiator role involves the initiation of change.
d. The negotiator role involves resolving conflicts among subordinates or between the manager's department and
other departments.
e. The negotiator role pertains to the development of information sources both inside and outside the
organization.
ANSWER: a
158. If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using social
media, mail, phone calls, and conducting meetings as daily activities, he would be considered a:
a. figurehead.
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b. liaison.
c. negotiator.
d. monitor.
e. spokesperson.
ANSWER: b
159. Which of the following is not a decisional role?
a. Entrepreneur
b. Negotiator
c. Resource allocator
d. Disturbance handler
e. Liaison
ANSWER: e
160. The __________ role involves resolving conflicts among subordinates or between the manager's department and
other departments.
a. resource allocator
b. entrepreneur
c. negotiator
d. liaison
e. disturbance handler
ANSWER: e
161. According to Mintzberg, which of the following is an interpersonal role?
a. Monitor
b. Negotiator
c. Liaison
d. Disturbance handler
e. Spokesperson
ANSWER: c
162. Developing information sources both inside and outside the organization is a function of the __________ role.
a. leader
b. spokesperson
c. monitor
d. liaison
e. entrepreneur
ANSWER: d
163. Which of the following roles involves making decisions about how to assign people, time, equipment, money, and
other resources to attain desired outcomes?
a. Negotiator
b. Resource allocator
c. Figurehead
d. Monitor
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e. Leader
ANSWER: b
164. If a manager finds a severe decline in employee morale and direction, he or she may need to spend more time in the
__________ role.
a. negotiator
b. resource allocator
c. figurehead
d. monitor
e. leader
ANSWER: e
165. What is the role of the liaison?
a. The liaison role pertains to decisions about how to assign people, time, equipment, money, and other resources
to attain desired outcomes.
b. The liaison role involves the initiation of change.
c. The liaison role pertains to the development of information sources both inside and outside the organization.
d. The liaison role involves handling ceremonial and symbolic activities for the department or organization.
e. The liaison role encompasses relationships with subordinates, including motivation, communication, and
influence.
ANSWER: c
166. If a manager finds several new competitors on the horizon, he or she may need to spend more time in which role?
a. Negotiator
b. Resource allocator
c. Figurehead
d. Monitor
e. Leader
ANSWER: d
Scenario - Barry Miller
The promotion to first-line manager took place just six weeks ago for Barry Miller. He was well-qualified for the
promotion, but the new job still required a lot of training. One of the challenges has been to coordinate his team’s
production with the needs of the sales department and with the availability of raw materials from his suppliers. Setting
priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The
challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of
satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job.
167. By maintaining information links, Barry Miller was exhibiting the interpersonal role of:
a. figurehead.
b. leader.
c. liaison.
d. monitor.
e. spokesperson.
ANSWER: c
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168. In setting priorities and setting schedules, Barry was participating in the decisional role of:
a. entrepreneur.
b. disturbance handler.
c. disseminator.
d. resource allocator.
e. monitor.
ANSWER: d
169. In the __________ role, managers seek and receive information, scan periodicals and reports, and maintain personal
contacts.
ANSWER: monitor
170. In the __________ role, managers initiate improvement projects, identify new ideas, and delegate idea responsibility
to others.
ANSWER: entrepreneur
171. A(n) __________ would be responsible for performing ceremonial and symbolic duties such as greeting visitors and
signing legal documents.
ANSWER: figurehead
172. The __________ role pertains to decisions how to assign people, time, equipment, money, and other resources to
attain desired outcomes.
ANSWER: resource allocator
173. __________ refers to using techniques that enable you to get more done in less time and with better results, be more
relaxed, and have more time to enjoy your work and your life.
ANSWER: Time management
174. A(n) __________ is a set of expectations for a manager's behavior.
ANSWER: role
175. List five of Mintzberg's 10 managerial roles.
ANSWER: Students can list any five of the following: monitor, spokesperson, disseminator, figurehead, leader, liaison,
entrepreneur, disturbance handler, resource allocator, and negotiator.
176. Describe the three categories of managerial roles and explain how they differ.
ANSWER: The three categories of managerial roles are informational, interpersonal, and decisional. Informational roles
describe the activities used to maintain and develop an information network. Interpersonal roles pertain to
relationships with others and are related to human skills. Decisional skills pertain to those events about which
the manager must make a choice and take action. Actual roles that are under each category may be included.
177. Managers in small businesses tend to emphasize roles different from those of managers in large corporations.
a. True
b. False
ANSWER: True
178. Nonprofit organizations, such as The Red Cross and the Girl Scouts, represent a major application of management
talent.
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a. True
b. False
ANSWER: True
179. Managers in small companies often see their most important role as that of spokesperson.
a. True
b. False
ANSWER: True
180. One of the roles that a small business manager may emphasize over his or her counterpart in a large organization is:
a. information processing.
b. spokesperson.
c. liaison.
d. resource allocator.
e. leader.
ANSWER: b
181. Because nonprofit organizations do not have a conventional __________, managers may struggle with the question
of what constitutes results and effectiveness.
a. hierarchy
b. bottom line
c. information system
d. decision-making process
e. structure
ANSWER: b
182. A manager in for-profit business focuses primarily on __________, whereas a manager of a nonprofit organization
focuses on __________.
a. earning money for the company; employee morale
b. earning money for the company; social impact
c. profitability; customer satisfaction
d. market share; the bottom line
e. customer satisfaction; organization reputation
ANSWER: b
183. How do small business managers emphasize different management roles in comparison to larger business managers?
ANSWER: Managers of small businesses often see their most important role as that of spokesperson. The entrepreneur
role is also more important. Small-business managers tend to rate the leader and information-processing roles
lower than managers in larger organizations.
184. Small businesses and nonprofit organizations require good management to achieve their goals. But the efforts and
activities of each are directed toward a different "bottom line." Write an essay in which you (a) describe a managerial
position at a nonprofit where you would like to work, and (b) discuss how the requirements differ from a managerial
position in a large, for-profit organization. Incorporate the concepts you have learned about the manager's role in small
businesses and nonprofit organizations.
ANSWER: Managers in both arenas must adjust various management functions and roles to fit their unique work
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environment. Managers in small businesses often act as the face of the company, spokesperson, and
entrepreneur who must be innovative and help their company thrive and be competitive. Their efforts and
activities are directed toward improving products and services, increasing sales, and earning money for the
company. Managers in nonprofit organizations also act as the public face of their nonprofit, the spokesperson
who solicits government and donor funding, the leader who builds a community of employees and volunteers
who are mission-driven, and the resource allocator. Their efforts and activities are directed toward making an
impact on society.