This document is a resume for Becky Lyn Muellerleile. It outlines her professional qualifications which include over 15 years of customer service experience, human resources experience such as recruitment and training, managing payroll and records, and coordinating marketing events. Her education includes a Bachelor's degree in Business Management from Saint Cloud University and a Computer Programming Certificate. Her professional experience includes various roles at Wells Fargo in accounting, bankruptcy processing, payroll administration, mortgage customer service, and collections. She also has experience as a Human Resources Supervisor at Babies "R" Us where she recruited and trained employees.

1. Becky Lyn Muellerleile
13911 Aquila Avenue South
Savage, MN 55378
E-mail: BLMuellerleile@gmail.com LinkedIn: www.linkedin.com/in/beckymuellerleile Phone: 952-445-4769
PROFESSIONAL QUALIFICATIONS
 Over 15 years of customer service and
internal and external customer support
 Human resource experience including
recruitment, hiring, and training employees
 Managed payroll and record keeping
 Creating monthly account reports
 Research and documentation experience
 Coordinated marketing events
 Scheduled and directed company meetings
EDUCATION AND TRAINING
Bachelor ofScience, BusinessManagement Saint Cloud University, Saint Cloud, Minnesota
Computer Programming Certificate Career Development Institute, Richfield, Minnesota
Fundamental Payroll Certification American Payroll Association, Bloomington, Minnesota
PROFESSIONAL EXPERIENCE
WELLS FARGO, INC., Minneapolis, Minnesota 2009 – Present
Corporate Trust Division - Accounting Specialist 2 2013– Present
Accounting activities including researching and resolving account entries, posting payments, reconciling
accounts, uploading fees using databases,and creating invoices and financial reports.
 Assisted account management with fee processing, researching and documenting.
 Created and distributed monthly reports to management.
Auto Financial Division - Bankruptcy Specialist 2012 – 2013
Oversaw volunteer vehicle surrenders,vehicle valuations, total loss scenarios, repossession activities,
bankruptcy reaffirmations, and bankruptcy proof of claims.
 Analyzed account statuses,handled online payments, and answered bankruptcy questions.
 Answered incoming calls and processed customer,attorney, and trustee documentation.
Business Payroll Division - Account Manager 2011 – 2012
Managed payroll administration; tracked medical, dental, and life insurance deductions; and computed payroll,
vacation and PTO accruals,401k Plans, and cafeteria plans.
 Mediated escalation situations with clients that involved voiding payrolls, reissuing checks,stopping
payments, bank branch settlements, special payrolls, issuing credits, and handling discrepancies for tax
documents.
Mortgage Division - Customer Service Representative / Collector 2 2009 – 2011
Handled payment collections, mortgage retention situations, and delinquency resolutions. Reviewed customer
financial situations to advise customers on loan modification options to avoid foreclosure proceedings.
 Maintained an above average quality score of 97.6% with customers calls.
 Promoted to Collector 2 and later promoted to the Late Stage Collection Department.
 Conducted special projects for supervisor due to demonstrating exceptional skills.
BABIES “R” US, Richfield, Minnesota 2006 – 2009
Human Resource Department Supervisor
Managed the Human Resource Department by recruiting, hiring, and training individuals. Tracked attendance
and performance,conducted reports, organized store meetings, and coordinated promotional events.
 Maintained an above average score of 98% on Human Resource audits.
 Increased the training completion rate from 63% to 100% while supporting the management staff.