This document provides an overview of ICICI Bank's IT infrastructure and strategy. Some key points: - ICICI Bank was an early adopter of e-commerce and technology-enabled services in India. It has over 3,100 branches and 10,481 ATMs. - The bank's vision is to be a leading provider of financial services in India and a major global bank through increasing customer ease, minimizing complaints, and improving resolution timeframes using IT. - ICICI Bank utilizes various software, databases, hardware, and partnerships to power functions like expense tracking, data analysis, core banking, mobile/online services, and more. Technology is a core competency and competitive advantage. - Fin

1. MIS
ICICI

2. Introduction
• ICICI bank was formed in 1955 as a World Bank initiative
• Chanda Kochhar, CEO
• Mr. K. V. Kamath, Chairman, Independent Director Infosys
• More than 3100 branches and 10481 ATM’s
• ICICI Bank was the first Indian bank to start an e-commerce strategy
and has been recognized as the leader
• Biggest call centre
• Product differentiation strategy through core competency of IT

3. Vision of ICICI IT wing
• Increasing customer ease by providing 24*7 service window
• Minimizing customer complaints
• Increasing turnaround and resolution timeframe.
• Vision: To be the leading provider of financial services in India and a
major global bank.

4. MIS Functionalities
• Controlling expenses
• Provide information about daily cash flows
• Complex expense tracking mechanism which reduces working capital
• Report package providing both summaries and itemizations of
charges and payments
• Streamline expense control
• Analyse spending patterns
• Forecast future spending

5. Technological competency strategy
• Technology enabled services – core competency
• To deliver such high end services the major reason behind is the
strong IT
• Tab Banking
• iWish
• eLocker
• iBizz

6. IT enabled functional architecture

7. Partnerships and tie ups
• With Orange, Vodafone, Aircel and Airtel to provide WAP based m-
commerce
• Compaq to build up a payment gateway
• Yahoo to offer on-line financial information
• Satyam Infoway to provide retail financial products over the internet
• Symantec for datacentre availability
• Infosys for Finacle Core Banking software
• IBM, SAP, HP, Microsoft and Symantec for IT Infrastructure

8. Software’s used in ICICI bank
• Gnu Cash which is a free accounting software
• Home Bank and Turbo CASH are both software packages used for
accounting and cash flow
• Microsoft Office Accounting Express plug in as being to get
integrated environment of the financial system
• Banana accounting and Flex account
• FinnOne: Developed by Nucleus Software Exoprts Ltd acts as a
facilitation for recording,analysing and summarizing financial data
• BIZTalk middleware
• ERP – Microsoft Dynamics AX, NAV and SL

9. Generic off-the shelf software's
• Microsoft Office
• NOD32 Anti-Virus
• Adobe Reader
• Operating System (Windows XP and Linux) for PC’s.
• Windows 2003 server for mainframes
• UNIX, scalability and OLTP

10. Finacle Core Suit
• Developed by Infosys as a custom software package
• Core banking
• CRM
• e-Banking
• Mobile banking
• Wealth management
• Alerts and Advisory services

11. • Staff ware workflow engine
• Govt. business module
• SMS alert
• Data Warehouse interlinks
• ATM EFT Switch
• Corporate e-Banking and Consumer e-Banking

12. Dataflow diagram basic operations

13. Databases used in ICICI bank
• Oracle 10g and 11g DB , customer databases
• Microsoft SQL Server , internal purposes
• Sybase Adaptive Server Enterprise
• Sun Fire 15K
• E6900,E2900, E6500,V1280,V880
• IBM p570,p550 and p520
• Dell Power Edge, IBM series, Pro Reliant
Hardware’s used in ICICI bank

17. CRM and Strategic benefits
• Finacle Customer Relationship Management system which is part of Finacle
suit
• Deliver Value to customer
• Interact with customers and perspective customers
• Acquire customer and prospective customers
• Retain valuable customers
• Understand customer needs
• Differentiate based on customer needs, characteristics and behaviours
• Customize by customer segment
• Develop products, services, channels to meet customer needs

19. • Net backup: It’s a backup package service offering by Symantec which
offers 24* data recovery support
• Staffware: Manages business process and handles enterprise wide
workflow support for other areas within the bank

20. Use Case diagram for ICICI demat account

21. Technology as strategy
• Innovate and lead strategy
• ICICI Bank’s social media strategy
• Facebook, also for educating and increasing financial literacy
• YouTube channel , product and services videos
• Social media banking
• Cash acceptor
Latest trends

22. Thank you….