Terima kasih atas penugasan mengenai company profile perusahaan pangan. Saya akan berusaha mengumpulkan informasi yang relevan tentang perusahaan tersebut sesuai dengan poin-poin yang Anda berikan dan menyerahkannya dalam waktu 1 minggu.

1. MANAGEMENT
Drs. Broto M.P.,MM
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2. MANAGEMENT ( OUTLINE 1)
1. Introduction
Views of Management
Historical of Management Science
2. The Manager Environment
Environment of Organization
SWOT Analyze
Competitive Advantage
3. Planning
Planning Process
Strategic Plan & Operational Plan
Strategic Management
Decision Making & Problem Solving
Management By Objective
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3. Outline management (2)
Organizing
Organization Principles
Organization Structure
Types of organization
Human Resources Management
Leading
Coordination
Communication
Motivation
Leadership
Management Conflict
Controlling
The Controlling process
Types of Control
The method of control
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4. Bibliography
James A Stoner – Management
Stephen P Robins, Mary Coulter – Management
John R Schemerhorn Jr – Management
Heinz Weihrich, Harold Koontz – Management A Global Perspective
Straub & Attner - Introduction To Business
Frank M.Go, Mary L Monachello, Tom Braun -Human Resource
Management in the Hospitality Industry
T.Hani Handoko - Manajemen
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5. 04/19/13 uph/broto/management 5

6. 04/19/13 uph/broto/management 6

7. Management
 Management is the process of coordinating work
activities so that they are completed efficiently
and effectively with and through other people
 Manajemen adalah proses pengkoordinasian kegiatan-
kegiatan pekerjaan sehingga pekerjaan tersebut
terselesaikan secara efisien dan efektif dengan dan
melalui orang lain
 Management is the process of setting and
achieving goals through and with other people
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8. Management & Human
Resources
Management is the process of
planning,organizing,leading,and
controlling the use of resources to
accomplish performance goals
Human resources are the
people,individuals, and groups that help
organizations produce goods or services.
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9. Management is a science and
art
 Managing as practice is an art, the organized knowledge
underlying the practice is a science
 Seni adalah ketrampilan/skill yang dapat dikuasai seseorang karena
latihan,bakat kodrati atau pengalaman
 Sebagai seni para manajer perlu memiliki manajerial skill yang
diperoleh dari pembawaan kodrati, pelatihan, pengalaman atau
ketiga-tiganya dan mampu memilih cara yang tepat sesuai situasi
yang dibutuhkan, berdasarkan pertimbangan instuisi
 Sebagai ilmu, manajemen telah diakui sebagai ilmu pengetahuan
yang memenuhi persyaratan penyusunan secara ilmiah ( scientific
method ) dan bekerja secara sistematis berdasarkan teori-teori ilmu
pengetahuan dan dapat diterima akal
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10. Resources of firm
Man ( People)
Money ( capital)
Materials
Machine
Method
Market
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12. Tugas
Bagi seluruh kelas menjadi 6 kelompok, diminta setiap
kelompok mengamati kegiatan yang terjadi di :
Kelompok A : Supermarket
Kelompok B : Restoran
Kelompok C : Toko Buku
Kelompok D : Salon
Kelompok E : Manufacture (Produksi)
Kelompok F : Perpustakaan
Buat presentasi bagaimana mereka beroperasi, bila
perlu tampilkan foto/rekaman kegiatan dimaksud
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13. EFFICIENCY &
EFFECTIVENESS
 Efficiency : Getting the most output from the least
amount of input
( Doing things right )
Memperoleh hasil terbesar dengan masukan
yang terkecil
 Effectiveness : Completing activities so that
organizational goal are attained ( Doing the right
things)
Menyelesaikan kegiatan-kegiatan dengan
benar sehingga tujuan organisasi dapat
tercapai
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14. Contoh penerapan
Efisiensi
Sebuah manufaktur sukucadang peralatan ruang angkasa di Grand
Praire, Texas berhasil mengurangi waktu yang dibutuhkan untuk
menghasilkan sepatu-rem untuk pesawat transportasi militer
Lockheed C-130, salah satu suku cadang yang telah dikerjakan
oleh pabrik ini selama 25 tahun, dari 31/2 jam menjadi kurang
dari 1 jam dengan cara bekerjasama untuk merencanakan dan
mengimplementaskan efisensi-efisiensi baru dalam proses
manufaktur
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15. 04/19/13 uph/broto/management 15

16. Produktivitas
Perbandingan antara hasil yang dicapai (output)
dengan seluruh sumberdaya yang dipergunakan
(input) per satuan waktu
Output
Produktivitas = ------------
Input
Peningkatan produktivitas :
 Penghematan input untuk output yang sama atau lebih besar
 Menggunakan input yang sama untuk output lebih besar
 Menggunakan inut yang sama atau lebih minim untuk memperoleh peningkatan
kualitas output
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17. Organization
 An organization is a structured
process in which persons
interact for objectives
 An organization is a collection
of people working together in a
division of labor to achieve a
common purpose
 Goals / objectives:
The purpose that an
organization strives to achieve
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18. HIERARCHI OF GOALS
1. ORGANIZATIONAL
GOAL
2. DEPARTMENT GOAL
3. SUB DEPARTMENT
GOAL
4. GROUP GOAL
5. INDIVIDUAL GOAL
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19. Vision
 Vision is a term used to
describe a clear sense
of the future and an
understanding of the
actions needed to get
there – successfully
 Visi suatu gambaran mental
mengenai keadaan, proses (impian)
yang ingin dicapai oleh seseorang
atau organuisasi/perusahaan di
masa depan
 Misi adalah pernyataan abadi dari
suatu perusahaan sebagai
implementasidari visinya dan
bagimana usaha-usaha
mencapainya, yang membedakan
dengan perusahaan lain, misalnya
ruang lingkup organisasi,
produk/jasa, pelangan
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20. Visi & Misi
Universitas Pelita Harapan & STPPH
 Visi UPH : Menjadi sumber utama pemberdayaan
pemimpin masa depan secara seimbang dalam
kualitas intelektualnya, memiliki karakter dan perilaku
yang baik serta selalu memuliakan nama Tuhan
 Misi : Menyiapkan mahasiswa dalam keahlian
masing-masing yang berperilaku etis, dan memiliki
strategi yang baik dalam menghadapai tantangan
masa depan, dan mampu mengatasi permasalahan
secara kreatif, serta proaktif menangkap peluang
untuk kepentingan dirinya, masyarakat, bangsa dan
negara .
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21. MANAGEMENT
PROCESS
The set of ongoing decisions
and work activities in which
managers engage as they
plan, organize, lead, and
control
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22. THE UNIVERSALITY OF MANAGEMENT
The reality that management is needed in all types and
sizes of organizations, at all organizational levels, in all
organizational areas, and in all organizations in all
countries around the globe
Management is needed in organizations :
- Small and large
- Areas : Manufacturing, Marketing, Accounting,
Human Resources, etc
- Profit or Non-profit
- Bottom and Top
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23. History of Management Theory
 The Classical approaches ( FW Taylor,Henry Fayol,Marry Parker Follet)
 Focus on developing universal principles for use in various management situations
 Memusatkan pada pengembangan prinsip universal yang dapat dipergunakan dalam
berbagai situasi manajemen
 The Human Resources approaches (Elton Mayo, Hugo Munsterberg)
 Focus on human needs, the work group,and the role of social factors n the workplace
 Memusatkan pada kebutuhan manusia, kerja kelompok, serta peranan faktor2 sosial
di tempat kerja
 The Quantitative/ Management Science approaches (Chris Argyris,
A.Maslow)
 Focus on the use of mathematiccal-techniques for management poblem solving
 Memusatkan pada penggunaan teknik-teknik matematuis dalam pemecahan masalah
manajemen
 Modern approaches ( Peter Drucker, Ernest Dale,Robert Blake & Jane Mouton)
 Focus on the systems view and contingency thinking wih aa awareness of current
commitments to quality and high perforance
 Memusatkan pada pandangan dan sistem kontingensi, dengan kesadaran akan
komitment terhadap mutu dan kinerja yang tinggi
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24. Taylor’s four principles of
scientific management
 Develop “science” for every job,including rules of motion, standardized work
implements,and proper working condition
 Pengembangan metode-metode ilmiah dalam manajemen,agar dapat ditemukan
metode paling baik untuk setiap pekerjaan
 Carefully select workers with the right abilities for the job
 Seleksi ilmiah untuk karyawan agar dapat diberi tanggung jawab/tugas sesuai dengan
kemampuannya
 Carefully train these workers to do the job and give them proper incentives to
cooperate with the job science
 Pendidikan dan pengembanan ilmiah para karyawan
 Support these workers by planning their work and by smoothing the way as they
go about their jobs
 Kerjasama yang baik antara manajemen dan tenaga kerja
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25. Henry Fayol’s principles of
management
1. Division of work
2. Authority
3. Discipline
4. Unity of Command
5. Unity of direction 9. Scalar chain
6. Subordination of the 10. Order
individual to the general 11. Equity
interest 12. Stability of tenure
7. Remuneration of personnel
personnel 13. Initiative
8. Centralization 14. Esprit de corps
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26. Prinsip-prinsip manajemen
Fayol
1. Pembagian kerja 9. Hirarki, garis wewenang
2. Wewenang 10. Keteraturan
3. Disiplin 11. Persamaan
4. Kesatuan komando 12. Stabilitas staf
13. Inisiatif
5. Kesatuan pengarahan
14. Kerjasama Tim
6. Kepentingan individu
harus tunduk pada
kepentingan organisasi
7. Penggajian
8. Sentralisasi
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27. Management functions
( What kind organization to do :)
 Planning
 Defining goals, establishing strategy,and
developing sub plans to coordinate activities
 Organizing
 Determining what needs to be done, how it will be
done, and who is to do it
 Leading
 Directing and motivating all involved parties and
resolving conflicts
 Controlling
 Monitoring activities to ensure that they are
accomplished as planned
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28. Contoh implementasi dari fungsi
manajemen
 Planning
 Apa yang ingin dicapai, diproduksi
 Kapan dilaksanakan, dimana
 Siapa konsumen kita
 Organizing
 Apa bentuk perusahaan
 Siapa yang akan menjalankan usaha tersebut
 Darimana sumberdaya diperoleh
 Leading
 Bagaimana menjalankan proses produksi
 Usaha untuk memimpin,mengkoordinir, memotivasi karyawan
 Controlling
 Usaha pengendalian/pengawasan agar mencapai hasil sesuai target
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29. The Functions of
Management
PLANNING
ORGANIZING
LEADING
CONTROLLING
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30. PLANNING
 The process of establishing goals and
suitable course of action for achieving
those goals
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31. ORGANIZING
 Organizing is the
process of engaging
two or more people in
working together in
structured way to
achieve a specific
goals or set of goals
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32. TUGAS Management 2
( Individual)
Buatlah Company Profile dari
salah satu perusahaan yang
bergerak di bidang pangan
 Nama perusahaan,kapan
didirikan
 Bergerak di produk/jasa apa?
 Siapa pendiri, pemilik dan
direksinya sekarang serta
organisasi dan personalianya
 Bagaimana posisi market share
nya? Siapa competitornya
 Adakah peluang perusahaan ini
untuk maju dan berkembang
 Dan lain-lain
KUMPULKAN PALING LAMBAT
1 minggu setelah hari ini
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33. LEADING
 The process of
directing and
influencing the task-
related activities of
groups members or
an entire organization
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34. CONTROLLING
 The process of
ensuring that actual
activities conform to
planned activities
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35. Why the result’s implementation of
management at the firms is different?
Because :
 The different types of organization
 The different members of organization
 The different culture of organization
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36. MANAGER
WHO IS HE/SHE?
WHY HE/SHE SUCCESS?
WHAT IS THE CRITERIA
OF SUCCESSFUL
MANAGER?
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37. MANAGER
A manager is someone who works with
and through other people by coordinating
their work activities in order to accomplish
organization goals
 Seseorang yang bekerja dengan atau melalui orang lain dan
mengkoordinasikan kegiatan kerja mereka agar supaya dapat mencapai
tujuan perusahaan
A manager is the person in an
organization who is responsible for the
work performance of one or more other
persons
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38. What do Manager do?
 Managing individual performance
 Instructing subordinates
 Representing staff/ organization
 Managing group performance
 Planning and allocating resources
 Coordinating interdependent groups
 Monitoring the business environment
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39. The management process of planning, organizing, leading and controlling
Planning
Planning
Choosing goals and
Choosing goals and
means to achieve them
means to achieve them
Controlling
Controlling Organizing
Organizing
Measuring performances
Measuring performances Manager Creating structures
Creating structures
And ensuring results And work system
And work system
And ensuring results
Leading
Leading
Inspiring people
Inspiring people
To work hard
To work hard
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40. Tugas 3
 Cari melalui internet, manajer yang kamu kenal dan
menjadi idola kamu atau kamu kagumi baik tingkat lokal
maupun global ceritakan tentang profil orang ini
 Contoh :
 Steve Jobs dari Apple Computer melalui
www.apple.com
 Bill Ford Jr dari Ford Motor Company melalui
www.ford.com
 Bill Gates melalu www.microsoft.com
 dll
Kumpulkan minggu depan
04/19/13 uph/broto/management 40

41. Types of Managers
 FIRST LINE MANAGER
LEVEL  MIDDLE MANAGER
 TOP MANAGER
 FUNCTIONAL MANAGER
FUNCTIONS  GENERAL MANAGER
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42. Level of Management
 Top Managers
 Managers responsible for the overall management of the
organizations, they establish operating policies and guide he
organizations interaction with its environment
 Middle Managers
 Managers in the midrange of organizational hierarchies; They are
responsible for other managers and sometimes for some operating
employees; They are also report to more senior managers
 First Line Managers
 Managers who are responsible for the work of operating
employees only and do not supervise other managers
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43. Functional and General
Manager
 FUNCTIONAL MANAGERS
 A manager responsible for just one
organizational activity, such as finance or
human resources management
 GENERAL MANAGERS
 The individual responsible for all functional
activities, such as production, sales,
marketing and finance, for an organization
such as a company or a subsidiary
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44. Paul Hawken
Founder , Smith & Hawken
“ Kami dipimpin oleh
manusia. Kami tidak
dipimpin oleh
korporasi,profesional
ataupun lembaga”
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45. Managerial skills
and Competencies
[Management]
(Broto MP/UPH)
04/19/13 uph/broto/management 45

46. The terms / competencies of successful
 LEADERSHIP. manager
 Ability to influence others to perform tasks
 SELF-OBJECTIVY
 Ability to evaluate one’s self realistically
 ANALITIC-THINKING
 Ability to interpret and explain patterns in information
 BEHAVIORAL FLEXIBILITY
 Ability to modify personal behavior to reach a goal
 ORAL AND WRITTEN COMMUNICATION
 Ability to express ideas clearly both in oral presentation or
in writing
 PERSONAL IMPACT
 Ability to create a good impression and instill confidence
 RESISTANCE TO STRESS
 Ability to perform under stressful conditions
 TOLERANCE TO UNCERTAINTY
 Ability to perform in ambiguous situation
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47. The terms of successful
Manager
JUDGEMENT EMOTIONAL STABILITY
INITIATIVE FAIRNESS
INTEGRITY AMBITION
FORESIGHT DEDICATION
ENERGY OBJECTIVITY
DRIVE DECISIENNESS
HUMAN RELATION CO-OPERATION
SKILL
DEPENDABILITY
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48. MANAGERIAL SKILLS
 TECHNICAL SKILLS
 The ability to apply and perform a special task
proficiency
 HUMAN SKILLS
 The ability to work well in cooperation with other
persons
 CONCEPTUAL SKILLS
 The ability to think analytically and achieve integrative
problem solving
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49. Level & Skill Manager
Conceptual
Top Skill
Manager
Human Skill
Middle M
Lowers Manager
Technical Skill
04/19/13 uph/broto/management 49

50. THE ROLE OF MANAGERS
(Minzberg)
Interpersonal roles
Figurehead
Leader
Liaison
Informational roles
Monitor
Disseminator
Spokesperson
Decisional roles
Entrepreneur
Disturbance handle
Resources allocate
Negotiator
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51. Interpersonal roles
 Figurehead
 Symbolic head of the organization, required perform certain legal
activities and attend to social activities (Sbg tokoh simbolis, melakukan
kegiatan seremonial, pertemuan entertainment tamu)
 Leader
 Responsible for staffing, training, direction, and motivation of sub-
ordinates (Bertanggung jawab untuk menggerakkan bawahan,
penempatan dan pengembangan staf)
 Liaison
 Develops a network outside the organization to gather information
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52. Informational roles
 Monitor
 Seek and analyzes a wide variety of outside information (from
liaison role) and inside information (from leader role) – mencari dan
menerima berbagai macam informasi bagi kepentingan perusahaan
 Disseminator
 Transmits information received both from outside and inside the
organization to other members of organization – meneruskan informasi
dari luar
 Spokesperson
 Transmits information about organization to outsider – memberikan
informasi keluar / kepada pihak lain
04/19/13 uph/broto/management 52

53. Decisional roles
 Disturbance handle
 Take corrective action whenever organization faces unexpected, non
routine disturbance
 Entrepreneur
 Looks for ways to change the organization for the better, seeks information from
internally and externally fro improvement ideas. Initiates and supervises
improvement projects.
 Resource allocate
 Responsible for allocating all important resources of the organization
 Negotiator
 Responsible for the organization’s major outside negotiations
04/19/13 uph/broto/management 53

54. Organization
MANAGER
Manager
INPUT PROCESS OUTPUT
Planning Organizing Goal Of
Organization
RESOURCES
(Effective &
Leading Controlling
6M&I Efficient)
Manager, Management and Organization
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55. Pengertian Manajemen
 SONDANG P SIAGIAN
Manajemen adalah kemampuan dan ketrampilan untuk
memperoleh sesuatu hasil dalam rangka pencapaian tujuan
melalui kegiatan-kegiatan orang lain.
 Luther Gulick
Manajemen adalah suatu bidang ilmu pengetahuan yang
berusaha secara sistematis untuk memahami mengapa dan
bagaimana manusia bekerja sama untuk mencapai tujuan dan
membuat sistem kerjasama tersebut lebih bermanfaat bagi
kemanusiaan.
 James AF Stoner
Manajemen adalah proses perencanaan, pengorganisasian,
pengarahan dan pengawasan usaha-usaha para anggota
organisasi dan penggunaan sumberdaya organisasi lainnya agar
mencapai tujuan organisasi yang telah ditetapkan.
04/19/13 uph/broto/management 55

56. Tugas 4
 Baca dari textbook atau dapat juga dicari melalui
internet, lalu buat catatan ringkas sebuah topik
mengenai The environment of Organization
( Lingkungan perusahaan).
 Anda akan diminta membacakan usaha anda
tersebut di atas di kelas minggu depan dan
menyebutkan sumbernya ( dari buku karangan
siapa atau dari homepage mana? ) Bila anda
tidak mendapat giliran menyajikan hasil
penemuan anda di kelas, diwajibkan mem
forward melalui email ke :
04/19/13 uph/broto/management 56

57. KERAMAHAN
“ Perlakukan semua orang seakan-akan sedang
menghadapi tamu pembesar “ - Confusius
 Orang ramah adalah orang yang Hospitality
tidak sulit didekati atau diajak
bicara karena bawaannya yang
sopan dan bersahabat
 Seseorang yang ramah bisa
berhadapan secara enak dengan
orang lain dari segala tingkat
sosial
 Suskes terbesar seseorang adalah
manakala ia memiliki kemampuan
berkomunikasi dengan segala
macam orang.
 Keramahan yang dibuat-buat akan
mengecoh sebagian orang, tetapi
orang yang cerdas akan dapat
melihat jelas kepura-puraan itu
seperti minyak yang mengambang
di atas air.
 Jika anda sukses jangan menjadi
angkuh dan mengasingkan diri dari
orang lain, karena sukses anda
juga berasal dari konstribusi orang
lain.
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