Management in the Digital Age We are entering an era of “Digital Darwinism,” when society and technology evolves faster than companies can adapt. More specifically, it is the way we manage people that has struggled to keep pace with the rate of change. We need to reinvent management Radical Transparency & Accountability How to use dashboards to bring your Goals to life in a way that engages and motivates your people. What works and what doesn’t in terms of setting goals and holding people accountable for performance - based on direct observations of thousands of client firms

1. Management in the Digital Age
PRESENTER: Stephen Lynch @StephenLynch
Vistage Presentation - Aug 2014 || @RESULTSdotcom

2. PRESENTATION AVAILABLE POST PRESENTATION:
www.RESULTS.com/slides
Management in the Digital Age

3. MANAGEMENT
in the digital age

6. This is a fantastic time
to be entering the business world,
because business is going to change
more in the next 10 years
than it has in the last 50
– Bill Gates

8. “In short, software is
eating the world.”
Marc Andreessen

9. “It is not the strongest who survive,
nor the most intelligent,
but the ones most responsive
to change”

10. Digital Darwinism = when
technology and society
evolve faster than your
company’s ability to adapt

13. TECHNOLOGY
change

27. “Intellectual
property has the
shelf life of a
banana.”
– Bill Gates

29. SOCIETAL
change

31. I like the people
I work with.
Someday I’ll meet
them in person.

34. 13%
more
productive
50%
higher
retention
FLEXIBILITY
workplace

41. ALIGNMENT
company-wide goal
Company
goal
Team
goal 1
Individual
goal 1
Team
goal 2
Individual
goal 2

42. MANAGEMENT
must change

43. MANAGEMENT
CHANGE

44. STANDARDIZED
Industrial age
work
CUSTOMIZED
Network age
work
LABOUR:
obedience
systems
processes
productivity
TALENT:
initiative
innovation
creativity
passion
Management 1.0
Management 2.0

46. 1.0 is NOT WORKING
MANAGEMENT
▪ 92% of organizations do not measure KPIs
▪ 90% of strategies fail due to poor execution
▪ Only 27% of employees have access to
their company strategic plan
▪ Only 5% understand their company strategy
▪ Only 15% of employees know their
company’s top priorities
▪ Only 6% of employees know their own
priorities

47. GOALS & TASKS
▪ 70% of employees want regular conversations about
their Goals with their manager
▪ But, only 36% of employees report their managers
are having such conversations
ACCOUNTABILITY & RESULTS
▪ 67% of employees want regular performance
feedback from their manager
▪ But, only 29% report actually getting feedback on
their results from their manager
FEEDBACK
EMPLOYEES WANT MORE

48. MEETINGS
are NOT WORKING
▪ 15% of an organization’s collective time is
spent in meetings
▪ 67% of meetings are rated as “ineffective”
by managers
▪ 92% of people admit multitasking during
meetings (checking email, unrelated work)
▪ $37 Billion wasted on unproductive
meetings per year in the USA

49. 18%
actively
disengaged
52%
not engaged
30%
engaged
DISENGAGED
70% of employees are

50. Top 3 Reasons why employees
leave companies:
1.
Lack of faith
in leadership
team
2.
disengaged;
demotivated
3.
unappreciated

51. MANAGERS?
Let’s not
throw the
baby out
with the
bath water!

52. Even they
tried it,
BUT it didn’
t work!

53. What does good management look like?

54. Drivers
●
●
●
●
●
Enhancers
● People-focused managers
● Build strong relationships and trust
● Give encouraging feedback
● Keep employees happy &
motivated.
● Focus on taking care of people
“Drivers” vs. “Enhancers”
Which style of management is the most
likely to increase employee engagement?

55. If you don’t
have middle
management,
you are
middle
management!

56. “We are going to have to
reinvent management; the way we
lead, we plan, we organise, we
hire, we motivate... because
today, organisations are facing
a set of challenges that are
truly unprecedented."
– Gary Hamel

57. 2.0
MANAGEMENT
"We leave the manner of
accomplishing the mission to
the soldier, allowing them
the freedom to take whatever
steps deemed necessary based on
the situation."

58. Transparency
drives results

59. Radical
Transparency

62. RED
YELLOW
GREEN
Traffic light concept

63. In the past we used spreadsheets

64. don’t engage people
SPREADSHEETS

65. Now we use software
+ multiple
integrations

68. Always aim for the STARS,
if you miss…
..you’ll at least
reach the moon

73. CELEBRATE small wins

77. EXCELLENCE
PRAISE creates

78. Everyone knows their ACCOUNTABILITIES

79. Key
Performance
Indicators

80. Projects +
Tasks

81. ALIGNMENT
company-wide goal
Company
goal
Team
goal 1
Individual
goal 1
Team
goal 2
Individual
goal 2

82. See how other teams are
PERFORMING

83. Drill down to identify
ISSUES

84. Looks like someone is struggling
GOALS MISSED?

85. What’s happening here?
LET’S HELP…

91. Assign a TASK to address the issue

92. COMMUNICATION +
COLLABORATION
company-wide

93. SHARED VISION + STRATEGY
your company’s

94. Strategy Centre
1-Page Plan

95. Strategy Centre
Thought Leadership Library

96. the new age of
MEETINGS

97. PRODUCTIVE Meetings + Live notes

99. RESULTS focused management dashboard
A COMPLETE SOLUTION FOR SMB
IDENTIFY WHAT’S HAPPENING IN YOUR BUSINESS RIGHT NOW
VISIBILITY INTO WHAT DIFFERENT PEOPLE AND TEAMS ARE WORKING ON
IDENTIFY WHICH AREAS ARE WORKING WELL AND WHICH REQUIRE ATTENTION
UNDERSTAND WHO’S EXCELLING AND WHO NEEDS HELP