The only certainty today is change. Speed, Teamwork and Flexibility. Managers at all level need to stay close to the customer. Without continuous improvement and lifelong learning, there can be no true economic progress for individuals and organizations alike.
“For most employees, the immediate boss is the prime representative of theorganization. If they don’t like their immediate boss, they don’t like the company” -Terry Brag (President of a Management company in Utah)
Management is the process of working with and through others to achieve organizational objectives in changing environment. Central to this process is the effective and efficient use of limited resources.
Working with and through others. Achieving organizational objectives. Balancing Effectiveness and Efficiency. Making the most of limited resources. Coping with a changing environment.
Management is, above all else, a socialprocess. Many collective purposes bringindividuals together-building cars,providing emergency health care,publishing books, and on and on. But inall cases, managers are responsible forgetting things done by working with andthrough other people.
DerailedManager were those who had not lived up to their peers’ and superiors’ high expectations.
Problems with interpersonal relationships. Failure to meet business objectives Failure to build and lead a team.
An objective is a target to be strived forand, one hopes, attained. Althoughpersonal objectives are typically withinthe reach of individual effort,organizational objectives or goals alwaysrequire collective action.Organizational Objectives also serve lateras measuring sticks for performance.
Effectiveness entails promptly achieving a stated objective. Efficiency enters the picture when the resources required to achieve an objective are weighed against what was actually accomplished.
We live in a world of scarcity. Althoughexperts and non-experts alike mayquibble over exactly how long it will taketo exhaust our nonrenewable resourcesor come up with exotic newtechnological alternatives, one bold factremains: Our planet is becomingincreasingly crowded.
Successful managers are the ones whoanticipate and adjust to a changingcircumstances rather than beingpassively swept along or caughtunprepared.
Globalization The Evolution of Product Quality Environmentalism An Ethical Reawakening The Internet and the E-Business Revolution
A controversial aspect of Globalization isthe practice of off shoring, theoutsourcing of jobs from developedcountries to lower-wage countries.Today’s model manager is one who iscomfortable transacting business inmultiple languages and cultures.
The emphasis on quality has evolvedthrough four distinct stages since WorldWar II- from “fix it in” to “inspect it in” to“build it in” to “design it in”.Notice how each stage of this evolutionhas broadened the responsibility forquality, turning quality improvement intoa true team effort.
The fix-it-in approach•Rework any defective product The inspects-it-in approach•Avoidance of substandard outputs. The build-it-in approach•Identifying and eliminating causes of quality problems. The design-it-in approach•Continuous improvement of personnel, process and product.
Green issues such asdeforestation, global warming, depletionof the ozone layer, toxic waste foodsafety, and pollution of land, air, andwater have gone mainstream.Managers around the world are pickingup the environmental banner andputting their creative ideas to work in away that they doesn’t harm theenvironment.
Managers are under strong pressurefrom the public, elected officials, andrespected managers to behave better.
Lying to Supervisors Lying o reports or Falsifying records Stealing and Theft Sexual Harassment Abusing Drugs or Alcohol Conflict of Interest
Internet- the worldwide network of personal computers, routers and switches, powerful servers, and organizational computers has been explosive. E-business- is one seeking efficiencies via the Internet in all basic business functions
Managers are responsible in everyaspects of the business. Management isa complex and dynamic mixture ofsystematic techniques and commonsense. A certain manager must beeducated enough and undergonemany experiences in terms of managing.
A Hectic Place Managers lose their rights to do many things
“ The manager is overburdened with obligations; yet he cannot easily delegate his tasks. As a result, he is driven to overwork and is forced to do many tasks superficially. Brevity, fragmentation, and verbal communication characterized his work.”
Loose your temper Be one of the gang Bring your personal problems to work Play favorites Put your self-interests first Ask others to do what you cannot do
What must be considered in learning to manage? Formal Education or Experience
Making a big mistake Feeling threatened Being personally attacked Suffering an injustice at work
TheoryAcquiring the Ability to Manage Practice
Small business management have been called the “engine” of the U.S economy.
What is your product? Who is the customer? Who will sell it? How many people will buy it? How much will it cost to design and build? What is the sales price? When will you break even?
80 percent-failure-rate Myth The low-wage-jobs Myth
Become an independent contractor/consultant Take a job with small business Join or buy a small business owned by your family Purchase a franchise Start your own small business
Entrepreneurship is the process by which individuals –either on their own side or organizations-pursue opportunities without regard to the resources they currently control