Why IT Service Providers should switch their services from the traditional model to Managed IT Services?
What are Managed IT Services?
What are the benefits for IT Dealers / Service Providers and their customers?
Sinoptix faster business through application management outsourcingPaul Costea
Application Management outsourcing is an approach that saves clients time and money while giving them the peace of mind that they can benefit from their functionality at the highest level of availability.
From RFI to ROI: How to Document the Return on your CCMS Investment | Deb Bis...LavaConConference
Is Management requesting a return on investment on your CCMS? Regardless of whether you are just purchasing a CCMS or you have been using one for years, your management will ask you for the hard, cold facts … but you’re not an accountant! How do you show them the right data to prove the CCMS is an invaluable tool in your documentation process?
Attendees will learn how to provide upper management with data to support a CCMS implementation, including defining goals, setting requirements, implementing the system, and calculating the return on investment.
Knowledge Management Assignment of XYZ company. Explaining standard operating process of company and how Company uses it to differentiate it from others.
Enhance customer experience with analytics-driven order managementGenpact Ltd
An end-to-end order management solution can drive efficiencies through order management analytics and automation to create a perfect order and improve customer experience.
Sinoptix faster business through application management outsourcingPaul Costea
Application Management outsourcing is an approach that saves clients time and money while giving them the peace of mind that they can benefit from their functionality at the highest level of availability.
From RFI to ROI: How to Document the Return on your CCMS Investment | Deb Bis...LavaConConference
Is Management requesting a return on investment on your CCMS? Regardless of whether you are just purchasing a CCMS or you have been using one for years, your management will ask you for the hard, cold facts … but you’re not an accountant! How do you show them the right data to prove the CCMS is an invaluable tool in your documentation process?
Attendees will learn how to provide upper management with data to support a CCMS implementation, including defining goals, setting requirements, implementing the system, and calculating the return on investment.
Knowledge Management Assignment of XYZ company. Explaining standard operating process of company and how Company uses it to differentiate it from others.
Enhance customer experience with analytics-driven order managementGenpact Ltd
An end-to-end order management solution can drive efficiencies through order management analytics and automation to create a perfect order and improve customer experience.
eresource ERP for Fleet Management is the number one Fleet/Transport Management ERP that will help your business grow with guaranteed return on investment.
For Detail: http://www.eresourceerp.com/ | http://nfra.eresourceerp.com/
Advanced bidding and estimating for manufacturers of highly engineered productsCincom Systems
Manufacturing is a challenging business – no matter what you make. However, if you sell, make and service highly engineered products based on customer-specific proposals, contracts or projects, you operate in one of the most complex business environments anywhere. The Cincom Business Suite, an advanced version of Microsoft Dynamics, has Advanced Bidding and Estimating capabilities that are uniquely tailored for these manufacturers.
enVista’s Supply Chain Solutions practice provides a unique perspective on your supply chain execution performance through an Operations and Technology Performance Assessment.
Our expert consultants can assess and quickly benchmark your operations against best in class performers. We have the experience and objectivity to spot quick hit tactical changes that deliver immediate productivity increases.
Time and attendance software is not once size fits all. The process of customization and implementation is critical for you to realize maximum business benefit..
Know more about our solution: https://goo.gl/FXkxj4
Get access to a team of experienced ERP experts through our 24x7 IFS services desk with options simplified and tailored to your business needs. Our Service desk is the gateway to all your IFS needs from a single window. Manage and support your end to end IFS needs from a bouquet of services available from the day you sign up with us.
Do you know how much money you could be saving your company by managing your print environment? A managed print strategy allows you to control expenses of all your print by outsourcing the management
of your fleet of printers and allowing you to only pay for the prints you use on the equipment you need!
The goal of construction industries is to manage business efficiently and increase profits and that too in a cost effective manner. But to work on every verticals in specific time and to manage all the modules mentioned below including contractors from different areas, inventory management,on site engineers, labor attendance, add on charges, material charges etc. is a big task!
Thus,it is very necessary to understand the functionality and advantages of an advanced ERP solution that perfectly suits and caters to an organization's specific requirements.
To handle all above modules effectively eresource has launched an NFRA product which is exclusively for construction companies which manages all these construction modules on a single platform.
Eresource Nfra is web based ERP application which can be accessed at any time from anywhere with proper security over server, which prevent data phishing.The constructions ERP software are identified by their scalability and security. A secure software is one that can be accessed only by the authorized users in authorized time.
The Construction ERP software can be implemented at any phase of project construction and under intense time pressures.They are also quickly installed and very user-friendly.
High tech service support portfolio that effectively integrates front-end cus...Genpact Ltd
End to end 'customer service management' for high tech clients across channels can be enhanced through intelligent aftermarket services and product returns support operations.
Analytics-driven order management drives customer loyaltyGenpact Ltd
Leading businesses are re-imagining order management through practical use of analytics, digital technologies and process re-engineering to enable growth and improve the client experience.
E-Tourism - Using IT to Drive Competitive AdvantageFaindra Jabbar
E-Tourism -
Using IT to Drive Competitive Advantage
Overview
Technology takes center stage
The Great Convergence Gives Rise to the Digital Economy
Shifting IT roles in organizations
The Co-Alignment Principle
Achieving competitive advantage
Sustainability
eresource ERP for Fleet Management is the number one Fleet/Transport Management ERP that will help your business grow with guaranteed return on investment.
For Detail: http://www.eresourceerp.com/ | http://nfra.eresourceerp.com/
Advanced bidding and estimating for manufacturers of highly engineered productsCincom Systems
Manufacturing is a challenging business – no matter what you make. However, if you sell, make and service highly engineered products based on customer-specific proposals, contracts or projects, you operate in one of the most complex business environments anywhere. The Cincom Business Suite, an advanced version of Microsoft Dynamics, has Advanced Bidding and Estimating capabilities that are uniquely tailored for these manufacturers.
enVista’s Supply Chain Solutions practice provides a unique perspective on your supply chain execution performance through an Operations and Technology Performance Assessment.
Our expert consultants can assess and quickly benchmark your operations against best in class performers. We have the experience and objectivity to spot quick hit tactical changes that deliver immediate productivity increases.
Time and attendance software is not once size fits all. The process of customization and implementation is critical for you to realize maximum business benefit..
Know more about our solution: https://goo.gl/FXkxj4
Get access to a team of experienced ERP experts through our 24x7 IFS services desk with options simplified and tailored to your business needs. Our Service desk is the gateway to all your IFS needs from a single window. Manage and support your end to end IFS needs from a bouquet of services available from the day you sign up with us.
Do you know how much money you could be saving your company by managing your print environment? A managed print strategy allows you to control expenses of all your print by outsourcing the management
of your fleet of printers and allowing you to only pay for the prints you use on the equipment you need!
The goal of construction industries is to manage business efficiently and increase profits and that too in a cost effective manner. But to work on every verticals in specific time and to manage all the modules mentioned below including contractors from different areas, inventory management,on site engineers, labor attendance, add on charges, material charges etc. is a big task!
Thus,it is very necessary to understand the functionality and advantages of an advanced ERP solution that perfectly suits and caters to an organization's specific requirements.
To handle all above modules effectively eresource has launched an NFRA product which is exclusively for construction companies which manages all these construction modules on a single platform.
Eresource Nfra is web based ERP application which can be accessed at any time from anywhere with proper security over server, which prevent data phishing.The constructions ERP software are identified by their scalability and security. A secure software is one that can be accessed only by the authorized users in authorized time.
The Construction ERP software can be implemented at any phase of project construction and under intense time pressures.They are also quickly installed and very user-friendly.
High tech service support portfolio that effectively integrates front-end cus...Genpact Ltd
End to end 'customer service management' for high tech clients across channels can be enhanced through intelligent aftermarket services and product returns support operations.
Analytics-driven order management drives customer loyaltyGenpact Ltd
Leading businesses are re-imagining order management through practical use of analytics, digital technologies and process re-engineering to enable growth and improve the client experience.
E-Tourism - Using IT to Drive Competitive AdvantageFaindra Jabbar
E-Tourism -
Using IT to Drive Competitive Advantage
Overview
Technology takes center stage
The Great Convergence Gives Rise to the Digital Economy
Shifting IT roles in organizations
The Co-Alignment Principle
Achieving competitive advantage
Sustainability
Introducing Business Agility and Governance to Your Customer CommunicationsPrecisely
It’s challenging for organizations to quickly update communications to meet customer needs while still complying with regulatory requirements. It takes most organizations up to three months to make simple updates to customer communications. With Forbes research indicating that 90% of customers expect an omnichannel experience, and 88% expecting their interactions across channels to be consistent this challenge is amplified.
Join this on-demand webinar to learn:
• The impact of disparate data and communications systems on your bottom line
• How an integrated customer engagement platform can reduce compliance errors while simultaneously providing a better customer experience
• How you can reduce customer communication updates from 90+ days down to less than 1 day
ROI and Economic Value of Data VirtualizationDenodo
Watch full webinar here: https://bit.ly/3oaKSzu
Gartner has predicted that organizations using Data Virtualization will spend 40% less on data integration than those using traditional technologies. Denodo customers have experienced time-to-deliver improvements of up to 90% within their data provisioning processes and cost savings of 50% or more. Join us for this webinar to discover how Data Virtualization can help accelerate your time-to-value from data while reducing the costs at the same time. As Rod Tidwell (Cuba Gooding Jr.) said in the movie 'Jerry Maguire', "Show me the money!"
Register to attend and learn how Data Virtualization can:
- Accelerate the delivery of data to users
- Drive digital transformation initiatives
- Reduce project costs and timelines
- Quickly deliver value to your organization
ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class services to end users with reduced costs and complexity. This comprehensive presentation has all the information you would want to know about ServiceDesk Plus.
Justifying Capacity Management Efforts with Provable and Positive ROIPrecisely
You are already spending time and money to handle the critical need to manage systems capacity, performance and planning. But, are you spending wisely? Are you getting the level of results from your investment that you really need? Can you prove it?
Having underutilized or idle resources can be just as harmful to your business as not having enough processing capacity or network bandwidth. Failure to do effective Capacity Planning becomes clearly visible to your customers, especially your internal customers.
The good news is that the return on investment of implementing capacity management and capacity planning is most definitely positive and provable, both in terms of tangible monetary value and in some less tangible but no-less-valuable benefits.
View this webinar on-demand and learn:
• The core requirements that need to be part of your capacity management tools
• Tangible Return on Investment opportunities you can expect to realize
• What some of the non-tangible benefits from Capacity Management are
• Ways to demonstrate these benefits to your company
Digital Transformation is a systematic approach to your business that applies digital thinking across everything you do, from the front office to the back office. It’s what we refer to as “The New Business of Digital.” The quote you see summarizes that thought well.
This is an important distinction because not only is there a direct, tangible improvement to the specific area that you change through digital technology and digital thinking—for example, replacing hard-copy documents with electronic documents—but there is a significant value-add as well.
Through Digital Transformation, your processes are:
Optimized through intelligent information capture
Streamlined by removing time-consuming steps
Replaced with a new, simpler way of doing things
To learn how it impacts business download the presentation or visit our website http://www.fujixerox.com.au/products/
Warranty Master Breakout Session at IT Nation Connect 2019Allice Shandler
"How to Sell More and Service Less with Automated Asset Lifecycle Management"
Learn why thousands of MSPs voted Warranty Master “Best Revenue Opportunity” and “Best in Show” at DattoCon 2019. Award-winning 25 year Channel veteran, Warranty Master CEO, Dan Wensley along with special guest Mike Brooks from audIT share the impact Asset Lifecycle Management (ALM) has on both an IT Service Provider and their customers. Hear about the process that lead one New Jersey based MSP to increase their revenue by over $500,000.
During this dynamic session you’ll learn how ALM:
- Provides a sales pipeline for your business and a budget plan for your customers
- Automates manual processes and lowers service delivery costs
- Improves network performance and security for your customers
- Provides best practices for conducting Quarterly Business Reviews (QBRs)
As the IT footprint expands in the organization, CIOs budgets keep growing, some having multi-billion annual budgets in the case of large organizations.
CXOs require CIOs to provide cost transparency, control, as well as cost optimization and efficiency. We offer a unique combination of consulting service and an application to enhance your visibility on IT costs and ease communication.
Businesses always face changing conditions. Any manufacturer who seeks to enable dynamic operations needs to ensure their technology platform is connected and rich with functionality, is flexible enough to meet changing business needs and covers the entire spectrum of operations. Manufacturers across India are implementing and making the most of enterprise solutions for ERP, CRM, mobile apps and IoT, collaboration platforms and analytical tools. Not only do these focus on the external needs of the marketplace and the existing customer-base, but they also drive innovation and productivity internally within businesses.
MSP Sales Tactics | How to Create Effective Marketing MessagesDavid Castro
MSP sales tactics and marketing best practices. Including the following. An effective framework to help you organize your messaging strategy; Common IT management issues that you can solve using managed services; Common solution areas to help you differentiate your firm; Popular Calls-To-Action that reinforce your capabilities to solve IT management issues; A sample elevator pitch for your MSP firm; and 6-step sample email creative process that helps you get an appointment with a Prospect. Presented by Kaseya with MSP Sales Pros. May 2013.
Managed Services provides your full-time IT department at a fraction of the cost. Enjoy proactive maintenance, decreased downtime, and faster support services both onsite and remote. 1-844-624-6672 or www.magoosvc.com
ServiceDesk Plus , produk Helpdesk dari ManageEngine, terdiri dari Standard, Profesional dan Enterprise. Kami PT DAYA CIPTA MANDIRI SOLUSI siap membantu implementasikan helpdesk di tempat Anda.
Similar to Managed IT Services - English Version (20)
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
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We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
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GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
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Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
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Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
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Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
3. Fox guarding the
Henhouse?
• Breaking Time-based
Conflict of Interest
• Time-based rate models
directly conflict with the
notion of keeping
systems healthy
• Dealers/SP benefits
when things break often
and break badly
4. All inclusive fixed-fee
Managed IT Services
• Customer systems are proactively
maintained & secure
• Decreasing failures and emergencies
• Dealer’s profit increase
• Win - Win for Customers & Dealers
5. Remote monitoring and
management platform
• Consolidated dashboard
• Proactive Monitoring
• Asset Management
• Alerting SITE 3
• Remote Control & Problem
Resolution
• Role & User Management
SITE 1
SITE 2
• Patch & Script Management
• Reporting
Re-branding capabilities
7. Benefits to Customers
• Affordable, predictable cost of IT
support
• Increased staff productivity due to
better performance, uptime and
security
• Risk Management due to better
security, back-up and disaster
recovery
• Focus on core business, not
complicated IT issues
A Gartner Study shows:
• Lower costs for IT – better Proactively managed desktop costs an SMB customer almost
50% less over its lifetime (compared to unmanaged desktop)
budgeting due to more visibility into
IT assets
8. Benefits to Dealers
• Reducing Service and operating costs
• Increasing product and project sales
• Generating net new recurring revenue
9. Reducing Costs
• Consolidation of all technician’s actions and
requirements through a single interface
• Improving operational efficiency through proactive
monitoring & alerting, reducing “emergency calls”
• Improving technical staff utilization
• Automating routine non-revenue generating
activities
Increased efficiency enables service providers to deliver higher levels of service
at reduced cost to customers.
10. Consolidation of
Information
Proactive automated monitoring and alerting for
all devices across all customers
11. Increase Sales
• Demonstrate hardware / applications that are
about to break or under-performing
• Show the cost of poor equipment
• Validate your recommendations
• Sell the new equipment and services
• Standardize the network
The Dealer goes from being the “hardware guy” to the
customer’s trusted IT advisor
12. Net new recurring
revenue
• Lower costs result in higher margins
• Up-selling & expanding within each customer site
• Programs & sales resources help to focus and fine
tune sales efforts
• Focus on process & efficiency
• Knowing your business makes your business
better!!
Through the combination of lowering costs, finding more to sell and
increasing services revenue, the Dealer becomes much more profitable!
13. A Proven Strategy
• Channel Insider asked
more than 300 MSPs with
more than 18 months
experience in delivering
managed services
• SPs experience substantial
increases in sales of
software and professional
services following the
What impact do Managed IT Services have on
initial managed services other product and service sales?
engagement.
14. Benefits to Dealers
• Reducing Service and operating costs
• Increasing product and project sales
• Generating net new recurring revenue
15. Road to Success
• Get Started - Try it!
• Get Ready - Implement it!
• Get Successful - Live it!
