You are already spending time and money to handle the critical need to manage systems capacity, performance and planning. But, are you spending wisely? Are you getting the level of results from your investment that you really need? Can you prove it? Having underutilized or idle resources can be just as harmful to your business as not having enough processing capacity or network bandwidth. Failure to do effective Capacity Planning becomes clearly visible to your customers, especially your internal customers. The good news is that the return on investment of implementing capacity management and capacity planning is most definitely positive and provable, both in terms of tangible monetary value and in some less tangible but no-less-valuable benefits. View this webinar on-demand and learn: • The core requirements that need to be part of your capacity management tools • Tangible Return on Investment opportunities you can expect to realize • What some of the non-tangible benefits from Capacity Management are • Ways to demonstrate these benefits to your company

1. Justifying Capacity Management
Efforts with Provable and Positive ROI
Presenters:
Bill Hammond – Product Marketing
Jamie Baker – Product Management

2. Housekeeping
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Recording and slides
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both the recording and the slides.
Jamie Baker
Bill Hammond

3. • Capacity Management Defined
• Return on Investment Expectations
• Hidden Return on Investment
• Demonstrating Return on Investment
• Q&A
Today’s Agenda

4. Capacity Management
Requirements

5. What is Capacity Management?
• The goal of capacity management is to ensure that IT resources are right-
sized to cost-effectively meet current and future business requirements.
What is Capacity Planning?
• The science and art of estimating or forecasting the space, computer
hardware, software and connection infrastructure resources that will be
needed over some future period of time.
• A typical capacity concern of many enterprises is whether sufficient
resources will be in place to handle an increasing number of requests as
the number of users or interactions increase.
The role of packaged software solutions
• Packaged software is available to capture performance and capacity data
and store that data for use in reporting, analysis, and modeling.
Capacity Management Defined

6. Manage costs while meeting
demands of the business today
and in the future
• Fewer costly and unplanned/panic
purchases means budgets are
easier to set and easier to meet
• Less physical and virtual sprawl
leads to lower hardware and
software costs as well as better
control of the environment
• Preventing costly performance and
capacity-related outages saves the
business considerable money
Meet SLAs in dynamic
environments requiring a
planned approach to capacity
and performance
• Best practice-aligned process
ensures there’s adequate
capacity now and in the future
• Business forecasts and
historical data allow for key
adjustments and
recommendations
• Mature process leads to a more
proactive and less reactive
organization
Effective Capacity
Management Enables You to…

7. Return on Investment
Expectations

8. • Reduced Downtime and Slow Time
Avoiding outages and performance degradation
• Effective System Administration
Faster identification of potential issues and problem resolution
• Accurate Reporting
Having the right information in the hands of the right people at the
right time yields better decisions
• Optimized Workloads
Handle higher volume of work by having the right level of computing
resources
Capacity Management
Return on Investment

9. Hidden Return on
Investment

10. Hidden Return on Investment
• Hardware Purchase Deferral
Avoid overspending on capacity because you can’t accurately
predict needed resources
• Software Savings
Reduce software licensing costs by understanding user activity
• Automation
Save on people costs associated with manual report
production and ad-hoc information requests

11. Challenges of Manual Capacity Management
Getting the Right Data
• Manual, labor-intensive document versioning and integrity control
• High potential for accidental data or formula corruption
• Poor business data security resulting from e-mail and network-based
shared access
• Little or no ability to integrate with other applications
• Data quality risks associated with manual data entry or
data set import
• Inflexible data format capabilities
• Limited, hand-built charting and graphics generation
• Unique and often complex, cross referenced
formulas and structure make “Transfer of
Ownership” difficult

12. Challenges of Manual Capacity Management
Having a Secure, Repeatable Process
• Manual, labor-intensive document versioning and integrity control
• “How-to” centered in one, or just a few, staff members
• Propensity for human error
• “Tyranny of the Urgent”

13. • Data Gathering
Collection and storage of all available systems and application performance
monitoring and alerting data into a unified repository – including data from your
mainframe, physical, virtual, and cloud-hosted systems
• Data Formats
Efficient, timely access to transformed capacity data increases operational
efficiency and reduces the complexity of manual manipulation
• Reporting
Setting up and managing automated reporting is a quick and straightforward
process
• Analysis
Easy to repeat and share capacity analysis enables decision-making based on
complete, current and comprehensive data
Benefits of Automated
Capacity Management

14. Demonstrating Return
on Investment

15. Getting the information
• Who from?
• What data do we need?
• How is it related to the business?
How can we get buy-in?
• Soft skills are key!
• Demonstrate the benefits, even if immature
Process and Toolsets
• The 4Ps are crucial (Products, Partners, Process and People!)
• Centralization, unification and correlation - CMIS
• Store and report on cost information
ROI: Information Challenges

16. Business Drivers
• Prevent missed SLAs and service outages through proactive planning
• Manage the demand (Batch/Online)
• Reduction in MTTI / MTTR
• Single view of capacity (Business Service)
• Consolidation and/or replacement of displaced toolsets
• Expertise leaving the organization
• Regulation compliance and cost reduction initiatives
• Financial penalties
• On-premises data center vs. Public cloud
• Workload and cost optimization
ROI: Cost Avoidance and Savings

17. Sample Cost-Focused Reporting
in Elevate Capacity Management

18. Real-World Story C U S T O M E R PA I N P O I N T S
• “Emergency” hardware purchases
• Regular capacity related problems
• Underutilized Infrastructure (suspected)
S O L U T I O N
• Elevate Capacity Management
B E N E F I T
• Overall cost avoidance: $3,874,340
• Lower maintenance costs
• Less power/cooling
• Fewer HW/SW licenses
• Client puts $200K value on each P1 outage.
121 P1 outages avoided in the last 3 years.
This comes to $24.2M
Large life insurance
company avoids nearly
$4M in costs through
more efficient capacity
management

19. Q & A