Is Management requesting a return on investment on your CCMS? Regardless of whether you are just purchasing a CCMS or you have been using one for years, your management will ask you for the hard, cold facts … but you’re not an accountant! How do you show them the right data to prove the CCMS is an invaluable tool in your documentation process?
Attendees will learn how to provide upper management with data to support a CCMS implementation, including defining goals, setting requirements, implementing the system, and calculating the return on investment.
Since 1993, Baxter has pioneered the development of Web-based solutions to meet the unique demands of after-market, service, repair, and spare parts industries. The Prophet by Baxter(TM) suite of integrated forecasting and planning applications enables Baxter\'s clients to achieve industry-leading customer service levels while significantly increasing profitability. Headquartered in Austin, Texas, Baxter is privately held, self-funded, and profitable. Global 2000 and Fortune 500 enterprises deploying Baxter solutions include Extreme Networks, Agilent Technologies, De La Rue, Silicon Graphics, Enterasys Networks, Alcatel-Lucent, Network Appliance, and Philips Medical Systems. For more information, visit Baxter on the Internet at www.bybaxter.com, or call 866-323-5959.
Consolidating your Services Portfolio with GFI MAX - Jason Parsons and Steve ...MAXfocus
Wyvern Business Systems had a problem. They were billing their clients for support monthly, antivirus quarterly, spam protection yearly. The invoices coming in from various suppliers weren’t much clearer. Engineers didn’t know which clients were using what services from which supplier. Accounts didn’t know which supplier invoices should go against which customer revenue. The poor clients were being flooded with invoices. What a mess.
In response, over the past two years, Wyvern have gone through the process of consolidating and improving their service portfolio using GFI MAX. The outcome of this has been beneficial to both the business and their clients.
Wyvern can now offer enhanced, cost-effective solutions to their customers. The business has also been able to simplify their internal practices and have benefited from all the features of MAX, from effortless cloud based management to clear costs and billing.
Jason and Steve from Wyvern would like to share this experience with other GFI MAX customers, of which they are sure have had or are going through similar scenarios.
Since 1993, Baxter has pioneered the development of Web-based solutions to meet the unique demands of after-market, service, repair, and spare parts industries. The Prophet by Baxter(TM) suite of integrated forecasting and planning applications enables Baxter\'s clients to achieve industry-leading customer service levels while significantly increasing profitability. Headquartered in Austin, Texas, Baxter is privately held, self-funded, and profitable. Global 2000 and Fortune 500 enterprises deploying Baxter solutions include Extreme Networks, Agilent Technologies, De La Rue, Silicon Graphics, Enterasys Networks, Alcatel-Lucent, Network Appliance, and Philips Medical Systems. For more information, visit Baxter on the Internet at www.bybaxter.com, or call 866-323-5959.
Consolidating your Services Portfolio with GFI MAX - Jason Parsons and Steve ...MAXfocus
Wyvern Business Systems had a problem. They were billing their clients for support monthly, antivirus quarterly, spam protection yearly. The invoices coming in from various suppliers weren’t much clearer. Engineers didn’t know which clients were using what services from which supplier. Accounts didn’t know which supplier invoices should go against which customer revenue. The poor clients were being flooded with invoices. What a mess.
In response, over the past two years, Wyvern have gone through the process of consolidating and improving their service portfolio using GFI MAX. The outcome of this has been beneficial to both the business and their clients.
Wyvern can now offer enhanced, cost-effective solutions to their customers. The business has also been able to simplify their internal practices and have benefited from all the features of MAX, from effortless cloud based management to clear costs and billing.
Jason and Steve from Wyvern would like to share this experience with other GFI MAX customers, of which they are sure have had or are going through similar scenarios.
Allied Consulting slide deck presenting opportunities for collaboration between technology and consulting firms. The deck talks about opportunities in Marketing, Sales, Supply chain optimization, HCM, and technology management.
More details on
http://www.alliedc.com/partnerships
Why Companies Need a Bookings Policy, and How to Create OneGotransverse
Any finance professional will tell you that bookings are both an art and a science with cross-company implications. From Sales commissions to bonus plans, revenue forecasting to cash in door, bookings have become the rise and fall of company valuations. But they are not real if the revenue isn’t there to back it up and they certainly aren’t real if there are side deals or other detritus inserted into the deal by your team. Well, it’s all solvable with a bit of forethought, some process and perhaps technology, and some education for all involved.
Reliable, readily available technical support services through offshore outsourcing are demanded by consumers everywhere. With the competition among companies it is those who can provide the best customer support who will survive.
Cash is King: How To Manage Cash Flow & Increase Working Capital to Support B...Hitachi Business Finance
Learn about improving cash flow through increasing profitability and working capital management techniques.
Take away strategies on how to increase profitability by looking deeper into sales margins, overhead and operational costs along with managing A/R and inventory in order to speed up the cash flow cycle.
Looking for a roadmap to get started on LPM? You know that LPM is critical to your firm’s future, but you don’t know where to start. Or, your firm has pricing processes in place, but has hit a project management roadblock. Prosperoware’s LPM Maturity Model provides a framework to work through this important transition in five steps.
Revenue Recognition Policy Best Practices for Increasingly Complex Business M...Gotransverse
The rise of new business models and pricing strategies are forcing many companies to rethink and redefine their revenue recognition policies. This webinar will cover practical advice on emerging business models and give a detailed guide to proactively establishing rev rec policies that are aligned to your go-to-market strategies.
Why your current prioritisation is Apples v Pears. Looking at the issues in your current prioritisation process. These slides were delivered in various Agile user groups in the UK Q3/4 2015.
Content of presentation is heavily influenced by Don Reinersten who created the idea of Cost of Delay and Joshua Arnold from Black Swan Farming, who has done a great job making the content more accessible.
Why (and How) Successful CFO’s are reinventing their Billing SystemFusebill
Successful execution of a subscription strategy creates demands that challenge billing departments and CFOs. But successful CFOs turn this challenge to an opportunity and reinvent the billing systems as a key source of customer intelligence and insights.
In this presentation:
- Why automated recurring billing and collections is so critical to executing a successful subscription strategy;
- How detailed customer analytics that track performance by channel, geography and products can help you make sounder business decisions;
- How our easy and flexible a-la-carte bundling allows you to create, price and discount products into subscription plans.
- And More!
ROI and Economic Value of Data VirtualizationDenodo
Watch full webinar here: https://bit.ly/3oaKSzu
Gartner has predicted that organizations using Data Virtualization will spend 40% less on data integration than those using traditional technologies. Denodo customers have experienced time-to-deliver improvements of up to 90% within their data provisioning processes and cost savings of 50% or more. Join us for this webinar to discover how Data Virtualization can help accelerate your time-to-value from data while reducing the costs at the same time. As Rod Tidwell (Cuba Gooding Jr.) said in the movie 'Jerry Maguire', "Show me the money!"
Register to attend and learn how Data Virtualization can:
- Accelerate the delivery of data to users
- Drive digital transformation initiatives
- Reduce project costs and timelines
- Quickly deliver value to your organization
Allied Consulting slide deck presenting opportunities for collaboration between technology and consulting firms. The deck talks about opportunities in Marketing, Sales, Supply chain optimization, HCM, and technology management.
More details on
http://www.alliedc.com/partnerships
Why Companies Need a Bookings Policy, and How to Create OneGotransverse
Any finance professional will tell you that bookings are both an art and a science with cross-company implications. From Sales commissions to bonus plans, revenue forecasting to cash in door, bookings have become the rise and fall of company valuations. But they are not real if the revenue isn’t there to back it up and they certainly aren’t real if there are side deals or other detritus inserted into the deal by your team. Well, it’s all solvable with a bit of forethought, some process and perhaps technology, and some education for all involved.
Reliable, readily available technical support services through offshore outsourcing are demanded by consumers everywhere. With the competition among companies it is those who can provide the best customer support who will survive.
Cash is King: How To Manage Cash Flow & Increase Working Capital to Support B...Hitachi Business Finance
Learn about improving cash flow through increasing profitability and working capital management techniques.
Take away strategies on how to increase profitability by looking deeper into sales margins, overhead and operational costs along with managing A/R and inventory in order to speed up the cash flow cycle.
Looking for a roadmap to get started on LPM? You know that LPM is critical to your firm’s future, but you don’t know where to start. Or, your firm has pricing processes in place, but has hit a project management roadblock. Prosperoware’s LPM Maturity Model provides a framework to work through this important transition in five steps.
Revenue Recognition Policy Best Practices for Increasingly Complex Business M...Gotransverse
The rise of new business models and pricing strategies are forcing many companies to rethink and redefine their revenue recognition policies. This webinar will cover practical advice on emerging business models and give a detailed guide to proactively establishing rev rec policies that are aligned to your go-to-market strategies.
Why your current prioritisation is Apples v Pears. Looking at the issues in your current prioritisation process. These slides were delivered in various Agile user groups in the UK Q3/4 2015.
Content of presentation is heavily influenced by Don Reinersten who created the idea of Cost of Delay and Joshua Arnold from Black Swan Farming, who has done a great job making the content more accessible.
Why (and How) Successful CFO’s are reinventing their Billing SystemFusebill
Successful execution of a subscription strategy creates demands that challenge billing departments and CFOs. But successful CFOs turn this challenge to an opportunity and reinvent the billing systems as a key source of customer intelligence and insights.
In this presentation:
- Why automated recurring billing and collections is so critical to executing a successful subscription strategy;
- How detailed customer analytics that track performance by channel, geography and products can help you make sounder business decisions;
- How our easy and flexible a-la-carte bundling allows you to create, price and discount products into subscription plans.
- And More!
ROI and Economic Value of Data VirtualizationDenodo
Watch full webinar here: https://bit.ly/3oaKSzu
Gartner has predicted that organizations using Data Virtualization will spend 40% less on data integration than those using traditional technologies. Denodo customers have experienced time-to-deliver improvements of up to 90% within their data provisioning processes and cost savings of 50% or more. Join us for this webinar to discover how Data Virtualization can help accelerate your time-to-value from data while reducing the costs at the same time. As Rod Tidwell (Cuba Gooding Jr.) said in the movie 'Jerry Maguire', "Show me the money!"
Register to attend and learn how Data Virtualization can:
- Accelerate the delivery of data to users
- Drive digital transformation initiatives
- Reduce project costs and timelines
- Quickly deliver value to your organization
Client Profitability: Analysis to ActionPerformLaw
This informative presentation will cover the following:
- The most reliable methods for computing client profitability
- The more common methods for allocating direct and indirect costs
- The various uses of client profitability data in compensation, client pricing, overhead control, recruiting and other significant functions of the firm.
-The pitfalls to avoid and methods to overcome partner fears about calculating client profitability for the first time.
Webinar: Roadmap to Implementing Managed ServicesKSM Consulting
This slide deck walks you through how to find and select the right managed service provider for your organization.
From stability and security of your IT environment to the elimination of day-to-day IT challenges bogging internal IT teams to a renewed focus on strategic initiatives, companies are turning to managed IT services for business growth.
If you find yourself evaluating MSPs, possibly even your current provider, this slide deck will provide direction on how to establish a long-term, high-value relationship with the right partner.
In this slide deck, you will learn:
• Evaluation criteria for selecting your managed service provider
• The right questions to ask to uncover a managed service provider that will fulfill your unique needs
• Tips on building a long-term relationship
Learn how your company can benefit from the Cost to Serve Initiative. Sonum has successfully implemented Cost to Serve Models in several countries using Acorn Systems software.
Why IT Service Providers should switch their services from the traditional model to Managed IT Services?
What are Managed IT Services?
What are the benefits for IT Dealers / Service Providers and their customers?
Client Profitability: A Tether to RealityPerformLaw
This presentation discusses the most reliable methods for computing client profitability.Also reviewed are the various uses of client profitability data in recruiting, compensation, client pricing, alternative fee agreements, workload distributions and overhead control while identifying the pitfalls to avoid.
How We Reorganized Our Entire Post-Sales OrganizationGainsight
One of Gainsight's principles is to "Carry the Torch" for the Customer Success industry. We've shared a lot about innovations in our processes, but not as much about our organization. In this session, Allison Pickens, VP of Customer Success and Business Operations at Gainsight, will share the story of how we re-organized post-sales to drive success for our customers.
Inside Gainsight’s New Post-Sales Structure: Reorganizing the Team to Drive C...Gainsight
In this webinar, Allison Pickens, Gainsight's VP of Customer Success, will give you a detailed explanation of our new org chart as well as the philosophy behind the changes. She'll offer strategies on how to apply these principles and tactics to your own Customer Success team.
Webinar originally aired February 2014
Join Encompass' Steve Karro in a meta-analysis of key industry reports from 2014 and learn practical tips accounting professionals can use to gain a competitive advantage today.
Calculating Client Profitability: Analysis to ActionPerformLaw
As law firms continue to embrace profitability reporting, the core competence of law firm partners will improve, and better decision-making will occur. This informative presentation will cover the following:
- The most reliable methods for computing client profitability
- The more common methods for allocating direct and indirect costs
- The various uses of client profitability data in compensation, client pricing, overhead control, recruiting and other significant functions of the firm.
-The pitfalls to avoid and methods to overcome partner fears about calculating client profitability for the first time.
When Content Meets Medical: Do You Need a Crash Course for That Crash Cart? |...LavaConConference
Writing content for medical devices is exciting and fulfilling. However, it offers unique challenges that you don’t encounter when documenting software product.
Learn the basic differences between “medical” and “commercial” in this session. Find out if you can make the transition to content that may save lives!
In this session, attendee’s will learn:
How to approach content that has life-and-death outcomes.
How to perform user analysis for a product that no one chooses.
How to coordinate between regulatory an risk assessment.
How to find the balance between regulatory requirements and content that actually helps the users.
How to meet the demands of extreme environments (ICUs, etc.).
How to decide if this is for you!
As much as 75% of the adult population has some fear of public speaking and even more simply have poor presentation skills. What does this mean?
You can’t promote or get credit for your ideas.
You miss out on the visibility and exposure of presenting at conferences.
You (statistically) will earn less and be promoted less than colleagues with better public speaking skills.
But don’t panic! You *can* learn in this fun, fast-paced workshop.
In this session, attendee’s will learn:
The 3 Ps (Planning, Preparing, Performing).
How to figure out the parameters of a presentation (audience, etc.).
How to focus your topic and limit your ideas.
How to build logical structure.
How to use hooks, anecdotes, and segues.
How to work with the audience.
Tips and tricks of rehearsing.
Thousands of Words, One Brand Voice: Style Guides, Content Workflows, and AI ...LavaConConference
Qordoba has been analyzing how content strategists work with style guides and implement better content check processes. In this session, May Habib will present results and trends from the Style Guides 2019 Benchmark Report and the 2019 State of Content Strategy Report.
In this session, attendee’s will learn:
– Top priorities and biggest challenges for content strategists
– How content strategists are crafting writing guidelines their teams actually use
– How technology can help teams execute their content strategy
If you’ve ever wondered what the difference is between content strategy and information architecture, you’re not alone. Content strategy determines what makes content easy to find. Information architecture builds the content structure and empowers it with metadata. Together, they provide a framework for creating and delivering shared, integrated content.
Join Tahzoo’s Vice President of Content Strategy, Chris Hibbard, and DITA Strategies’ President, Amber Swope, as they explain how these two disciplines work together.
In this session, attendee’s will learn:
What content strategy is
What information architecture is
How to use them together to create a unified content framework based upon real business examples
The Heroes and Villains of Content Strategy | Alan PorterLavaConConference
Driven to educate, inform, and entertain through content, Industry leading Content Strategist. Author of “The Content Pool,” and regular conference speaker, workshop leader, and writer on Content Marketing, Content Strategy, Customer Experience, Brand Management, and Content and Localization Strategy. Named one of the Top 25 Content Strategy Influencers and a Digital Strategy thought leader in 2016 and 2017.
To Make Your Chatbot Smart, You Need to Feed It Right: How to Write for Chatb...LavaConConference
Chatbots are becoming an increasingly popular delivery channel for many types of content, including customer support, marketing, and pre-sales. To make chatbots scalable, helpful, and smoothly integrated into the content ecosystem of your organization, you need to feed the chatbots with the right content prepared in the right way.
In this workshop, you’ll learn how to write content for chatbots in a way that lets the chatbots find the relevant content and precisely match it to the user’s request.
In this session, attendee’s will learn:
How chatbots work: approaches to recognizing user’s intent, handling incomplete requests, and finding matching content
How the content needs to be organized, structured, and written to be discoverable by the chatbot
How to not create an isolated, chatbot-specific content that would be available just for the chatbot
What makes content undiscoverable by the chatbot and makes the chatbot to give wrong or irrelevant answers
How to handle situations when the chatbot is unsure which content should be provided to the user
How to handle content variations (for example, product- or audience- specific)
All I Ever Needed to Know about Tech Comm Management I Learned from Becoming ...LavaConConference
In 2009, when my child was two, I suddenly became a Tech Comm manager again. In the past ten years, I’ve thought many times that managing a Tech Comm team was just like being a parent – I’m using the same negotiation, leadership, and sometimes counselling skills for these two areas of my life. I want to share these similarities with you.
In this session, attendee’s will learn:
A different way to consider manager-team interactions and dynamics.
How to apply skills learned from parenting when managing and leading a team.
The kinds of skills you need to succeed (or at least, not go bonkers) in both management and parenting.
You will *not* learn about how to become a parent.
Intelligent Microcontent: At the Point of Content Convergence | Rob HannaLavaConConference
Content distilled down to appropriate chunks of information in the form of intelligent microcontent take on a new life when they are made available to the enterprise for consumption and reintegration across different business functions. The silos all but disappear when content is rendered to microcontent that is classed, focused, structured, and contextualized. This microcontent then can flow freely across product, marketing, training, and support documentation. Attend to learn more about this transformational opportunity.
Rage Against the Machine: Overcoming the Four Main Barriers to Content Strate...LavaConConference
Noz Urbina has consulted and trained thousands of people on their content strategies, models, and processes. Across 19 years, 4 themes come up time and time again that hold back organisations and teams in their quest for content experience excellence. To jumpstart your mastery of these challenges, this session will give you an overview of how they manifest and how to overcome them.
You will learn:
To identify the main barriers to content excellence in your organization
Who else you can follow and learn from to prevent them from hampering your strategic ambitions in the future
About some examples from other organisations that have had success in the past
During this keynote, Megan Gilhooly will introduce the four pillars of effective personalization and how they transform how we think about content strategy to drive amazing digital experiences.
The number one complaint of users across industries seems to be their inability to locate the content they need. As information continues to grow on a daily basis across the internet, companies are looking for solutions to help users make sense of the plethora of content. The CIDM 2019 benchmarking study asked industry leaders in technical communications what their departments are doing to address these issues. Find out what they said.
In this session, attendee’s will learn:
Why technical communications departments are being called up more and more to lead the taxonomy charge
The taxonomy development trends being followed by industry leaders in technical communication
Top tips and tricks for making content more findable
How to prepare for taking over this important role.
The importance of taxonomies to emerging technologies
Measuring the Value of Structured Authoring and Getting the Budget You Need |...LavaConConference
Technical communication teams provide critical value to organizations, but are often underfunded. In an age where companies are pushing products and changes to the market at breakneck speed, technical communication teams are more heavily taxed and under pressure to do more with less and faster. Implementing a structured authoring or content management solution requires the appropriate funding, but can also enable teams to achieve the efficiency they require to perform optimally.
This presentation will provide the audience with the tools they need to perform a cost-benefit analysis and calculate the ROI of such a proposal. All attendees will receive an ROI calculator they can use to build their case and get the budget approval they need. Furthermore, we’ll discuss all the factors that you can take into account when making your case for new tools.
This presentation is intended for anyone who is interested in demonstrating value and building a case for changes within their department. This presentation is based on the implementation of structured authoring or content management tools, but the benefits provided are easily transferable to other change and budget scenarios.
Find out how many organizations are taking steps to deliver better information today and prepare their organization to more easily evolve with technology advances and consumer demands for tomorrow.
In this session attendees will learn:
What does the evolution of online delivery include?
How structured content impacts your future delivery options
Why you don’t have to wait to begin improving online delivery experiences for your users
Adapt or Die: The Challenge of Digital Transformation | Sarah O'KeffeLavaConConference
We talk about digital transformation, but what does that really mean? It’s not just moving from paper forms to web forms. We have the opportunity to connect information, data, and products into a seamless experience for our customers. That is the real potential of the information age, and we are so very unprepared to make this transition.
Easy-Bake Release Training: A Marcomm/Tech Writing Success Story | Sam Barney...LavaConConference
Has preparing customers for release day become an arduous task that no team at your company can conquer? Learn how two senior managers of technical writing at athenahealth took over this hot potato and baked it to perfection by bring together Technical Writing, Marketing, Communications, and Education teams to gather customer feedback, build relevant content, and to produce release training that received rave reviews from customers and reduced support calls.
In this session, attendee’s will learn:
How to survey clients about their training needs.
How to target the right users with training materials.
How to package content in multiple formats to accommodate various learning and training styles.
How to break down silos to work cross-functionally to deliver a customer-centric release training experience.
"Herding the Cats": Benefits of Unifying Content for Customers | Richard Hend...LavaConConference
It can be challenging to get different departments in a company to speak with each other, let alone work together. But if you allow the silos to get in the way, the end result is the same work being redone multiple times, in multiple formats, and with variable content and messaging. If your teams don’t work together, your internal teams suffer AND your customers suffer. It’s time to change the old paradigm and get on the same page…literally!
What if you could align and leverage content coming from multiple sources? What if you could synthesize disparate elements into solution guides, videos, labs, training material, and proof-of-concept demonstrations for your customers? By doing this, the overall customer experience becomes streamlined, cohesive, memorable, and useful…leading to initial purchases, repeat customers, and referrals.
Join Richard Hendricks and Fawn Damitio (Juniper Networks) as they show you how to establish partnerships across departments and build aligned content that reinforces the same message, rather than tolerate fragmented content that frustrates your customers. Key examples include:
Developing example-based and solutions-based documentation with the help of Engineering, Solutions Test, and Sales Engineering
Reusing lab content for internal and external audiences
Establishing a bidirectional relationship with Training to improve both training and documentation deliverables
Building content partnerships to align information across several departments
Recognizing the power of video for GUI-based products
and more!
Building a Unified Product Content Strategy | Quentin DietrichLavaConConference
In this session, you’ll learn about the challenges and victories as we worked to build a unified product content practice at an enterprise software company. We took a help documentation team, and from there grew the content practice to influence, drive, and unify content throughout the entire product ecosystem. Many times, it can be hard to know where to start. We’ll share the steps we took and the lessons learned as we reimagined our content practice.
In this session, attendee’s will learn:
Creating a product content style guide
Connecting content through the product ecosystem
Refining your product creation process
Influencing and content decisions across the organization
Working in an agile environment with few resources
From "Content Person" to Content Designer: Helping Teams Make Data Driven Dec...LavaConConference
“Don’t worry, the content person can handle that.”
How many times have you been asked to fill in lorem ipsum with actual content? Have you ever tried to fix an information architecture or code base problem with words?
It’s time to stop being the “content person” and start being a content experience designer. From initial design research to tracking down crucial user data, content experience designers can help product teams make more strategic decisions about what users want and need. We can discover existing mental models through design research. We can track down data like nerdy bloodhounds. We can pinpoint problematic nomenclature and identify potential solves. And we are more than capable of drawing boxes and arrows.
Learn how to break out of the “content person” silo with tactical tips and tricks for helping your teams make data-driven design decisions.
Actualizing a Role-based and Personalized Documentation Portal | Margaret Col...LavaConConference
Is your technical documentation site from the dark ages? Do you have pages of links to volumes of reference content? Do your users give up trying to find anything of value and throw theirs hands up in despair? This described the user experience of the old Progress Software documentation portal.
Over the past year, Kristine Murphy and Margaret Collins have undertaken a journey to transform 30 years of reference content into a modern content platform. Using a DITA-based CMS and the Zoomin platform, they launched the Progress Information Hub, a highly-searchable site that offers content designed and delivered in a modern format. The persona-based structure offers Progress users access to content that teaches them how to do their job. The component-based content categories allow users to easily find and apply content to solve their business problems. Join Kristine and Margaret to learn about their trials and tribulations as they modernize their content.
Climate Science Flows: Enabling Petabyte-Scale Climate Analysis with the Eart...Globus
The Earth System Grid Federation (ESGF) is a global network of data servers that archives and distributes the planet’s largest collection of Earth system model output for thousands of climate and environmental scientists worldwide. Many of these petabyte-scale data archives are located in proximity to large high-performance computing (HPC) or cloud computing resources, but the primary workflow for data users consists of transferring data, and applying computations on a different system. As a part of the ESGF 2.0 US project (funded by the United States Department of Energy Office of Science), we developed pre-defined data workflows, which can be run on-demand, capable of applying many data reduction and data analysis to the large ESGF data archives, transferring only the resultant analysis (ex. visualizations, smaller data files). In this talk, we will showcase a few of these workflows, highlighting how Globus Flows can be used for petabyte-scale climate analysis.
In the ever-evolving landscape of technology, enterprise software development is undergoing a significant transformation. Traditional coding methods are being challenged by innovative no-code solutions, which promise to streamline and democratize the software development process.
This shift is particularly impactful for enterprises, which require robust, scalable, and efficient software to manage their operations. In this article, we will explore the various facets of enterprise software development with no-code solutions, examining their benefits, challenges, and the future potential they hold.
Top Features to Include in Your Winzo Clone App for Business Growth (4).pptxrickgrimesss22
Discover the essential features to incorporate in your Winzo clone app to boost business growth, enhance user engagement, and drive revenue. Learn how to create a compelling gaming experience that stands out in the competitive market.
Providing Globus Services to Users of JASMIN for Environmental Data AnalysisGlobus
JASMIN is the UK’s high-performance data analysis platform for environmental science, operated by STFC on behalf of the UK Natural Environment Research Council (NERC). In addition to its role in hosting the CEDA Archive (NERC’s long-term repository for climate, atmospheric science & Earth observation data in the UK), JASMIN provides a collaborative platform to a community of around 2,000 scientists in the UK and beyond, providing nearly 400 environmental science projects with working space, compute resources and tools to facilitate their work. High-performance data transfer into and out of JASMIN has always been a key feature, with many scientists bringing model outputs from supercomputers elsewhere in the UK, to analyse against observational or other model data in the CEDA Archive. A growing number of JASMIN users are now realising the benefits of using the Globus service to provide reliable and efficient data movement and other tasks in this and other contexts. Further use cases involve long-distance (intercontinental) transfers to and from JASMIN, and collecting results from a mobile atmospheric radar system, pushing data to JASMIN via a lightweight Globus deployment. We provide details of how Globus fits into our current infrastructure, our experience of the recent migration to GCSv5.4, and of our interest in developing use of the wider ecosystem of Globus services for the benefit of our user community.
Check out the webinar slides to learn more about how XfilesPro transforms Salesforce document management by leveraging its world-class applications. For more details, please connect with sales@xfilespro.com
If you want to watch the on-demand webinar, please click here: https://www.xfilespro.com/webinars/salesforce-document-management-2-0-smarter-faster-better/
We describe the deployment and use of Globus Compute for remote computation. This content is aimed at researchers who wish to compute on remote resources using a unified programming interface, as well as system administrators who will deploy and operate Globus Compute services on their research computing infrastructure.
Software Engineering, Software Consulting, Tech Lead, Spring Boot, Spring Cloud, Spring Core, Spring JDBC, Spring Transaction, Spring MVC, OpenShift Cloud Platform, Kafka, REST, SOAP, LLD & HLD.
Code reviews are vital for ensuring good code quality. They serve as one of our last lines of defense against bugs and subpar code reaching production.
Yet, they often turn into annoying tasks riddled with frustration, hostility, unclear feedback and lack of standards. How can we improve this crucial process?
In this session we will cover:
- The Art of Effective Code Reviews
- Streamlining the Review Process
- Elevating Reviews with Automated Tools
By the end of this presentation, you'll have the knowledge on how to organize and improve your code review proces
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Navigating the Metaverse: A Journey into Virtual Evolution"Donna Lenk
Join us for an exploration of the Metaverse's evolution, where innovation meets imagination. Discover new dimensions of virtual events, engage with thought-provoking discussions, and witness the transformative power of digital realms."
GraphSummit Paris - The art of the possible with Graph TechnologyNeo4j
Sudhir Hasbe, Chief Product Officer, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
First Steps with Globus Compute Multi-User EndpointsGlobus
In this presentation we will share our experiences around getting started with the Globus Compute multi-user endpoint. Working with the Pharmacology group at the University of Auckland, we have previously written an application using Globus Compute that can offload computationally expensive steps in the researcher's workflows, which they wish to manage from their familiar Windows environments, onto the NeSI (New Zealand eScience Infrastructure) cluster. Some of the challenges we have encountered were that each researcher had to set up and manage their own single-user globus compute endpoint and that the workloads had varying resource requirements (CPUs, memory and wall time) between different runs. We hope that the multi-user endpoint will help to address these challenges and share an update on our progress here.
Understanding Globus Data Transfers with NetSageGlobus
NetSage is an open privacy-aware network measurement, analysis, and visualization service designed to help end-users visualize and reason about large data transfers. NetSage traditionally has used a combination of passive measurements, including SNMP and flow data, as well as active measurements, mainly perfSONAR, to provide longitudinal network performance data visualization. It has been deployed by dozens of networks world wide, and is supported domestically by the Engagement and Performance Operations Center (EPOC), NSF #2328479. We have recently expanded the NetSage data sources to include logs for Globus data transfers, following the same privacy-preserving approach as for Flow data. Using the logs for the Texas Advanced Computing Center (TACC) as an example, this talk will walk through several different example use cases that NetSage can answer, including: Who is using Globus to share data with my institution, and what kind of performance are they able to achieve? How many transfers has Globus supported for us? Which sites are we sharing the most data with, and how is that changing over time? How is my site using Globus to move data internally, and what kind of performance do we see for those transfers? What percentage of data transfers at my institution used Globus, and how did the overall data transfer performance compare to the Globus users?
Prosigns: Transforming Business with Tailored Technology SolutionsProsigns
Unlocking Business Potential: Tailored Technology Solutions by Prosigns
Discover how Prosigns, a leading technology solutions provider, partners with businesses to drive innovation and success. Our presentation showcases our comprehensive range of services, including custom software development, web and mobile app development, AI & ML solutions, blockchain integration, DevOps services, and Microsoft Dynamics 365 support.
Custom Software Development: Prosigns specializes in creating bespoke software solutions that cater to your unique business needs. Our team of experts works closely with you to understand your requirements and deliver tailor-made software that enhances efficiency and drives growth.
Web and Mobile App Development: From responsive websites to intuitive mobile applications, Prosigns develops cutting-edge solutions that engage users and deliver seamless experiences across devices.
AI & ML Solutions: Harnessing the power of Artificial Intelligence and Machine Learning, Prosigns provides smart solutions that automate processes, provide valuable insights, and drive informed decision-making.
Blockchain Integration: Prosigns offers comprehensive blockchain solutions, including development, integration, and consulting services, enabling businesses to leverage blockchain technology for enhanced security, transparency, and efficiency.
DevOps Services: Prosigns' DevOps services streamline development and operations processes, ensuring faster and more reliable software delivery through automation and continuous integration.
Microsoft Dynamics 365 Support: Prosigns provides comprehensive support and maintenance services for Microsoft Dynamics 365, ensuring your system is always up-to-date, secure, and running smoothly.
Learn how our collaborative approach and dedication to excellence help businesses achieve their goals and stay ahead in today's digital landscape. From concept to deployment, Prosigns is your trusted partner for transforming ideas into reality and unlocking the full potential of your business.
Join us on a journey of innovation and growth. Let's partner for success with Prosigns.
Launch Your Streaming Platforms in MinutesRoshan Dwivedi
The claim of launching a streaming platform in minutes might be a bit of an exaggeration, but there are services that can significantly streamline the process. Here's a breakdown:
Pros of Speedy Streaming Platform Launch Services:
No coding required: These services often use drag-and-drop interfaces or pre-built templates, eliminating the need for programming knowledge.
Faster setup: Compared to building from scratch, these platforms can get you up and running much quicker.
All-in-one solutions: Many services offer features like content management systems (CMS), video players, and monetization tools, reducing the need for multiple integrations.
Things to Consider:
Limited customization: These platforms may offer less flexibility in design and functionality compared to custom-built solutions.
Scalability: As your audience grows, you might need to upgrade to a more robust platform or encounter limitations with the "quick launch" option.
Features: Carefully evaluate which features are included and if they meet your specific needs (e.g., live streaming, subscription options).
Examples of Services for Launching Streaming Platforms:
Muvi [muvi com]
Uscreen [usencreen tv]
Alternatives to Consider:
Existing Streaming platforms: Platforms like YouTube or Twitch might be suitable for basic streaming needs, though monetization options might be limited.
Custom Development: While more time-consuming, custom development offers the most control and flexibility for your platform.
Overall, launching a streaming platform in minutes might not be entirely realistic, but these services can significantly speed up the process compared to building from scratch. Carefully consider your needs and budget when choosing the best option for you.
Exploring Innovations in Data Repository Solutions - Insights from the U.S. G...Globus
The U.S. Geological Survey (USGS) has made substantial investments in meeting evolving scientific, technical, and policy driven demands on storing, managing, and delivering data. As these demands continue to grow in complexity and scale, the USGS must continue to explore innovative solutions to improve its management, curation, sharing, delivering, and preservation approaches for large-scale research data. Supporting these needs, the USGS has partnered with the University of Chicago-Globus to research and develop advanced repository components and workflows leveraging its current investment in Globus. The primary outcome of this partnership includes the development of a prototype enterprise repository, driven by USGS Data Release requirements, through exploration and implementation of the entire suite of the Globus platform offerings, including Globus Flow, Globus Auth, Globus Transfer, and Globus Search. This presentation will provide insights into this research partnership, introduce the unique requirements and challenges being addressed and provide relevant project progress.
7. What Is Return On Investment?
• A return on investment, or ROI, is a
specific calculation of an investment's cost
versus its benefit.
• The formula used to calculate ROI is:
ROI = (Gain of Investment) - (Cost of Investment)
(Cost of Investment)
8. Why is ROI Important?
• It quantifies value
• It builds stakeholder
support
• It uncovers additional
benefits
10. Cost of Investment
• The money you spend on implementing a CCMS
• Licensing fees, tech support, subscription services
and so forth
• Installation and training fees
• Lack of functionality the current system has
• Period of diminished productivity while staff adjusts
(opportunity cost)
11. Gain of Investment
• The amount of money you could gain from
implementing a CCMS
• Process efficiencies
• Increased customer satisfaction
• Cost avoidance
• Fees or costs associated with old system
13. Cost of Investment
• The money you spend on maintaining your
CCMS
• Licensing fees, tech support, subscription services
and so forth
• Cost training on new features
14. Gain of Investment
• The amount of money you could gain from
using a CCMS
• Process efficiencies
• Increased customer satisfaction
• Cost avoidance
21. ROI and beyond
• Metrics
• Goals
• Requirements
• Metrics
• Goals
• Requirements
• Metrics
• Goals
• New features
22. Resources
• Contact me dbissantz@Vasont.com for:
• Additional information
• ROI calculator
• White paper
• References
• Forbes article by Meghann Chilcott
• CIO article by Chris Doig
• Vertitechit Blog
Welcome to From RFI to ROI: How to Document the Return on your CCMS Investment. Thank you for attending.
Poll the audience
How many are starting the journey to purchase a CCMS?
How many are currently using a CCMS?
How many need to prove the value of your CCMS?
I hope to share some tips to help you document the value of your CCMS.
I am Deb Bissantz. I am an account manager and sales engineer for GlobalLink Vasont, previously know as Vasont Systems.
As a sales engineer, I review RFI and RFP documentation and provide demos of our solutions to prospective clients.
As an account manager, I work with existing clients to make sure they are successful and making the most of their CCMS.
In addition to the tips I’ll share today, I recommend visiting our website.
We have an ROI calculator that can help you determine the success of your CCMS.
I gave a version of this presentation early this year where I focused on the process of going from RFI to ROI.
This time, I’d like to focus on the ROI piece, but in order to do that, you still need to start with a request for information.
If you are starting to investigate a CCMS, you’ll need to pull together some information for vendors, as well as your business leaders.
You need to know where you are now. You will need to gather some metrics. These metrics will be helpful when it comes time to calculate your ROI. This information will be your baseline.
You might want to gather metrics on …
Team productivity –
Time spent searching for reusable content
Time spent authoring new content
Time spent reviewing product content
Time spent on layout and design
Time spent on project management activities
Time spent on other activities
SME productivity –
Time spent searching for reusable content
Time spent authoring new content
Time spent reviewing product content
Translation –
Time spent on translation-related activities
Number of languages
Time or money spent on desktop publishing
Time or money spent on translation and linguistic review
Time or money spent on project management
Determine your goals – be specific
Why are you doing this?
•Because it everybody is doing this
•It is the latest industry fad
What pain points are you trying to alleviate?
•Manual tasks
•Long turn around times
•High translation costs
What to you expect to gain from a CCMS?
•Cut translation costs by 50%
•Cut documentation development by 25%
•Reuse 30% of content
What solutions are you looking for?
•Automated publishing process
•Dynamic publishing
•Easily findability
•Easily usability and reusability
Now that you have your metrics and goals, how does that affect the return on investment?
I hope to show you how you use that information to show a positive return on investment for a CCMS.
I thought I would start with a definition of return on investment or ROI.
ROI is a specific calculation of an investment’s cost versus its benefit. So, the ultimate goal is to show that your investment or CCMS is providing more gain than it is costing.
While the calculation or formula is fairly simple, determining gains or benefits and costs can be tricky. This is where your metrics and goals come into play.
Also, think about the ROI for a specific period of time. Your ROI for the first month after implementation, will probably be different from your ROI over the course of the year. Your ROI for your first year will be different from your ROI for year 5.
I hope to provide you with some tips to identify and determine the gains and costs for a CCMS.
I also think before you start calculating the ROI, you need to know why it is important.
It quantifies project value – Perhaps the most important aspect of ROI is its ability to show business leaders dollar figures of a project’s worth. ROI turns the subjective into the objective, which can often turn uncertainty into support.
It can build stakeholder support – Tying a dollar value to a project may help with a “go/no-go” decision. Many times, stakeholders want to see what the dollar value is to them if they are to support a particular project. Without an ROI, that is very difficult to do.
It can uncover additional benefits – The process of calculating ROI forces practitioners to investigate benefits that might not have seemed obvious at project inception.
So, let’s talk about the ROI for the initial implementation of a CCMS. It might help if you think of this as a projected ROI. You are setting the stage for your business leaders of the gains they can expect from this investment.
I’m going to start with the cost of the investment, because it is usually the easiest value to determine.
The cost of your investment is the amount of money you spend on implementing the CCMS. The most obvious source of costs will include things like licensing fees, tech support, subscription services and so forth. There are probably additional one-time costs of implementing a new software system and include installation fees and preparing and training your staff.
It is possible that your new system will lack some of the functionality your current system has. To be honest and fair, factor this into your costs.
In addition to the actual money, think about the time your staff spends learning about the system. This is time they could have spent elsewhere. You can also expect a period of diminished productivity while your staff adjusts.
Remember time is money. You might not know how to quantify the time you're saving or the time you're losing during the implementation period, do the best you can. If needed, consult with your company's accounting if you have any questions.
I mentioned earlier that the ROI is calculate for a period of time. It is likely that the ROI will be much lower at first due to the high upfront costs of implementing a new system.
Now, let’s look at the benefits or gains of implementing a CCMS. Again, these are probably going to be projected values.
You want to quantify expected efficiency gains. Because a CCMS is your single source of truth, you might expect to spend less time finding content. By managing reusable content in a CCMS, you can anticipate less content to write, update, review, and translate.
Think about how a CCMS might increase customer satisfaction. By managing XML content in a CCMS, you can improve the quality of your content. Reusing content provides for consistency in both brand and voice.
Cost avoidance is also considered a gain. A CCMS ensures a secure repository with authorized access to ensure regulatory compliance. The money you don't pay out in fines would be a gain in investment.
Finally, remember that for most companies, your new software will replace an old system. That old system cost you money, whether it's through licensing fees for the software you used or the smaller costs associated with an old-fashioned pen-and-paper record system. You can factor the money you're not spending on the old system into the gain of the investment.
So what about maintaining a CCMS. How to you calculate the ROI of an existing system?
As I mentioned before, the ROI for maintaining a CCMS will be based on a specific period of time. For example, what is the ROI for the past year or past 5 years.
Also, some of the costs and gains differ for an existing system. Let’s look at those now.
Hopefully, over time, the costs of your CCMS investment will start to plateau. You won’t have installation costs. The learning curve is not as steep.
The costs should be limited to annual maintenance and license fees.
You might have some occasional costs associated with learning new features, but these should be few and far between.
Hopefully, you are still seeing the same gains that you saw as part of the implementation.
Maybe you are seeing other process efficiencies or new areas of efficiency.
Are there efficiencies outside of tech pubs as a result of using a CCMS?
Are there client efficiencies due to improved search optimization?
Are you increasing the amount of reused content?
Are your development cycles shorter?
You are still taking advantage of content reuse to provide consistent and accurate content. You are continually improving the quality of your content.
The CCMS is still a secure repository with authorized access to ensure regulatory compliance. Again, the money you don't pay out in fines continues to be a gain.
The one gain that you don’t have with an existing system is the cost of an older system.
So, I’ve talked about the costs and benefits of implementing a CCMS. A lot of the data to calculate this seems rather subjective, such as increased productivity. How do you quantify that information?
This is where your metrics are critical. You need to continuously gather metrics.
You will compare baseline or previous values with current values to determine your success over time.
I mentioned some of these metrics earlier.
Is your team spending less time…
Searching for reusable content
Authoring new content
Reviewing product content
On layout and design
Have you reduced your translation costs?
Less content to translation
Have you increased the number of languages
Less time spent on translation and linguistic review
Have you shortened the development cycles?
Are you managing more documents, but less content due to reuse?
Are you seeing an increase in up sales due to customer satisfaction?
Are you seeing fewer support calls due to customer satisfaction?
You will use the data from these measurements to determine your increased productivity, your translation cost savings, and the amount of content you are managing.
Based on your metrics, you can now calculate the ROI.
Put dollar amounts or time on the gains. Remember time is money.
Look for ways to quantify client satisfaction –
Are they finding answers sooner?
Are there fewer support calls?
Can you deliver a custom document rather than a multi-product document? Car manuals are an example where a little customization or profiling would make the user guide so much better. Customers don’t want to see, some features are not available in all models.
Again, you might not know how to quantify the time you're saving or the time you're losing during the implementation period. Do the best you can, and consult with your company's accountant if you have any questions. Over time, this will get easier.
Remember the formula for ROI is gain-cost/cost.
Also, remember to express the ROI in relation to a period of time.
In addition to calculating the ROI, review your goals.
Did the CCMS meet those goals?
Did the CCMS help automate those manual tasks?
Did the CCMS help reduce translation costs?Did you see the process efficiencies you were looking for?
This is information that can support your ROI.
Even though you have shown a positive ROI, don’t stop.
Continue to look for ways to improve your environment.
Vendors will continue to enhance their products.
Look at new features, can they improve your situation, provide a solution to a pain point?
Start collecting new metrics, such as content reuse.
How about reducing the amount of time SMEs review content?
Set some new goals.
Support additional languages
Add new products
Look at new delivery options
Review the reasons for purchasing and using a CCMS. You had goals and requirements that you wanted to meet by using a CCMS.
Using your metrics, goals, and requirements for choosing the CCMS will determine the value of that tool going forward.
Continue to adjust your metrics and goals to continuously improve your solution.
Use the metrics and goals to continue to prove the value of your CCMS.
Here is my contact information if you want additional information. We do have an ROI calculator that can help you determine the value of your CCMS. Contact me and I will get that to you.
Stop by our booth to pick up the Cost Justification for the GlobalLink CCMS white paper.
While research this presentation, I found a few articles about determining ROI for software. Here are links to those articles.
https://www.forbes.com/sites/forbestechcouncil/2018/05/31/determining-the-return-on-investment-on-a-new-software-purchase/#583023040541 by Meghann Chilcott Forbes Councils Member
https://www.cio.com/article/2969353/why-you-should-always-estimate-roi-before-buying-enterprise-software.html by Chris Doig
https://www.vertitechit.com/roi-of-it-how-to-calculate-measure-improve-roi-on-it-investments/