Managed IT Services: What It Is and Why It Matters

1. Live Webinar:
Webinar Audio:
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Welcome!

2. Webinar Details
• Presentation is roughly 30 minutes
• All phone lines are muted
• If anyone has any questions during this webinar – please type them in your
Questions Box located at the bottom of your webinar panel

3. Today’s Presenters
Steve Moisoff
Senior Cloud &
Managed Service
Solutions Executive
Net@Work
Cando Wango
Solutions Architect
Net@Work

4. 180+ Business
Technology Architects
and Consultants
IT Road
Mapping
& Strategic Planning
Business
Process Review
Ecosystem
BI, Analytics
& Reporting
Cloud & IT
Managed Services
ERP/
Accounting
Web Development
& e-Commerce
Sister Company
Payment
Processing
SWYPE
Sister Company
CRM &
Marketing
Automation
HRMS/
Employer Solutions
Document
Management
Compliance
Solutions:
Sales Tax | Fixed
Assets
Managed Print
Services
Sister Company

5. Today’s Agenda
1. Defining Managed Services
2. How Managed Services mitigates business risk
3. Why your business needs to conform to IT
Best Practices
4. How accurate, detailed reporting and
documentation are the keys to remediation,
planning and budgeting
5. Managed Services as your Virtual CIO role
6. How Managed Services is meant to
complement your IT staff

6. Defining Managed Services
Managed Services is essentially the business of Risk
Mitigation and business Resilience with the goal of
maximizing uptime = more effective employees.
It is defined as the practice of transferring day-to-day
management responsibility and risk as a strategic
method for improved effective and efficient operations.
an
▪ With Managed Services: Proactive support model aimed at
best practice IT service levels.
▪ Without Managed Services: Reactive services model aimed at
fixing, not preventing.
The goal is to proactively run IT more efficiently and effectively.

7. How Managed Services Helps Mitigate Business Risk
Introduce Best IT Practices:
• Documentation
• Maintenance
• Patches & updates
• Procedures (e.g. change management, Backup & DR/BC)
Remediation (& working with third party vendors 24x7)
Provide skill sets on wide variety of Technology to Manage & Support
• Complex & diverse products (HW & SW)
• Security concerns
• End users
• Multiple locations

8. “More than 90% of security events result from
targeted exploits to known vulnerabilities in
software where patches have been made
available but have not yet been applied.”
- Gartner
Why Your Business Needs to Conform to IT Best Practices
“60% of companies that lose their data will shut
down within 6 months of the disaster.”
- Gartner

9. Documentation – how do you
remediate issues today without a
detailed and accurate blueprint?
Reporting – how do you measure
your results, and plan your future
decisions… without data?
Support Contracts – manage all
third party support contracts
The Keys to Remediation, Planning and Budgeting

10. Mapping client business to technology
planning & budgeting
• Client business & applications
• Security Requirements, Cyber Liability
• Client budget & future direction
• Vendor offerings
Managed Services as your Virtual CIO Role

11. • Managed Services does not mean replacing IT staff
• How is your IT staff spending their time today?
• Understanding client IT staffing & skills
• Utilizing client IT staff on site presence
• Enabling client IT to focus on IT Projects
• Working with 3rd party vendors, tools and alerts/alarms
How Managed Services is Meant to Complement your IT Staff

12. Conclusion
• Minimize downtime, Device Uptime = Productivity
• Scalability unattainable
• Deploy 24 x 7 tools, monitoring & eng. resources
• Remediation as needed
• Not the panacea for all issues.
Cost:
• 3-5 servers & 25-50 persons $3 to $5/hour
• 12 servers &100 persons $5 to $8/hour
Conclusion/Next Steps
Next Steps
• Vendor discussion & view current docs.
• Vendor assessment credit back
• Pen Test – 3rd party vendor

13. Please type in
your questions
Any Questions?

14. Thank You For Attending!
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Contact your Net@Work Account Manager for any questions or concerns.
Or you can reach out to us via the information below!
Steve Moisoff | Net@Work
Account Executive
Phone: 212.997.5200 Ext. 1735
Direct: 646.293.1735
smoisoff@netatwork.com
www.netatwork.com