Envecon offers 24/7 ERP service desk support with tailored options, connecting clients with experienced ERP experts for end-to-end consulting. Their services encompass IT governance, system management, incident handling, and product support, ensuring adherence to business processes and regulatory compliance. The flexibility in service packages allows clients to customize their operational models without long-term contracts.

1. ERP Service Desk

2. Get access to our experienced ERP
experts
Through our 24*7 ERP service desk
With simplified options that are tailored
to your requirements

3. Access to the best ERP experts in the business
Envecon is a globally trusted ERP Services and Channel Partner
which provided end to end consulting services and solutions to
support all aspect of client’s demanding business needs.

4. Key Areas where we can Assist
IT Governance
Architecture Transformation
System, Process & Business Controls
Service Management
System Landscape Administration
Dashboards
Training and communication
Incident Management
Project & Program Management
Analytics
Post ERP Implementation, support and governance is requires to ensure
Business process adherence
KPI establishment and monitoring
Regulatory compliance
Continuous Improvements

5. No need to sign up for term maintenance contracts
Offers full flexibility with packages tailored to requirements

6. Operating models can be designed as per client’s preferred IT set up.
➢ End user assistance
• Transactional query
• Orientation
• Handholding and process walkthrough
• Master data main
➢ Existing design based rectification
• All issues resolution within the existing design
• Maintenance and spot/bug fixes of existing programs
• Applications installation based troubleshooting
➢ Enhancements/Change Requests
• Modification within the existing design with respect to transactions/functionalities/sub module or module
• Designing of new processes
• Development and maintenance of new customized MIS/reports
• Modification of standard objects which were not part of existing design
➢ Product Support
• Notification on the changes to product
• Notification on the changes to product as a result of statutory cha

7. Simply register for your request, get a service ticket with expected resolution time
The service is available 24*7 to serve customer globally

8. Key Features
• Manage all customer request – issues, enhancements, queries
• Adhere to service level agreement
• End-to-end service management
• Quality initiatives
• Cost-effective service delivery model

9. Monitoring on incidents and requests is done periodically through metrics dashboards
Incidents
➢ Weekly Trends (new/resolved/open)
• Incident by severity and functional area
• Weekly incident volume by functional area
• Open incident aging report
➢ Changes/Enhancement Request
• Weekly Trends (new/resolved/open)
• Open request aging report

10. ERP Solution Offerings
• Enterprise Resource Management (ERP)
• Enterprise Asset Management (EAM)
• Supply Chain Management (SCM)
• Enterprise Project Management (EPM)
• Customer Relationship Management (CRM)
• Enterprise Service Management (ESM)
• Field Service Management (FSM)

11. Our ERP Services
End to end implementations of ERP applications
Application developed and customization & system upgrade
System audit for process and controls & project management
Designing business intelligence architecture
Documentation – Process, Implementation, configuration, and migration

12. Our ERP Services:
Global Offshore support center to provide post implementation support
Automation using ERP tools for testing and time recording
Third Party Interface Developed and Configuration such as Web services, BizApis, Connectivity Setup
Integration with third party business applications, legacy, OCR, PLC and banking systems.
Upgrades od ERP applications from older version to current version

13. Get access to our experienced ERP experts through our 24*7 ERP service desk with simplified
options that are tailored to your requirements