Cathy Swithin is the Senior Operations Manager and her responsibilities include: 1. Managing policies, procedures, projects, vendors, logistics, new hires, and partnerships across various functions like operations, IT, and sales. 2. Key operational responsibilities include creating and updating manuals, managing various projects, vendor relationships, office logistics, and new hire onboarding/training. 3. In IT, she manages the network, inventory, processes, contractors, vendors, logistics, and new hire onboarding.