The document discusses managing change and innovation in organizations. It defines change as alterations to an organization's environment, structure, technology or people. Change agents initiate and manage changes. Forces for change can be external like competition or internal like new strategies. Change processes are described as either "calm waters" with predictable changes or "white water rapids" with constant uncertainty. Implementing planned changes involves organization development to change culture. Stress results from uncertain outcomes from demands or constraints. Innovations turn creative ideas into useful products through perception, incubation, inspiration and innovation. Structural and HR practices like an organic structure and training can foster innovation.