6. The Nature of Organisational Change “ Change is a process that is rarely contained within functional, or specialist, boundaries”
7. Taxes Employment Power Status Compensation Dividends Capital Growth Safe Investment Quality Service Value Job Sat. Compensation Job Security Regular Payments Loyal Business Organisation Suppliers Employees Customers Shareholders Managers Government
8. “ The common factor is that when something changes, whether or not it has been planned or decided by organisational members, it will have repercussive effects which will be variously welcomed, discarded or ignored by people within and outside the organisation. Their reactions will in turn affect other things.” Dawson, S.
10. Organisational Change Business Processes Current services/products Technology People Management styles Knowledge Skills External Environment Decision/ communication channels Organisational structure Jobs Role Culture MISSION / GOALS / STRATEGY
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12. The Seven S Framework Staff Skills (Vision) Structure Systems Strategy Style
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14. Organisation Social Legal Environmental Political Economic Technological Pressures for Change PESTLEM Market
21. Present State Desired State Transition State Unfreezing (Pain) Refreezing (Remedy) Change is a Process
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25. The Three Step Model Disequilibrium Softening of procedures Equilibrium restored by: Sticking to old ideas and behaviour Exploring new ideas Looking at alternative behaviours Consolidation of ideas and behaviour which return to the old equilibrium. Consolidation of new ideas and behaviour reaching new equilibrium. UNFREEZING CHANGING REFREEZING
26. Integrated Four Phase Model Organisation becomes aware of a need for change Begins to explore the resources needed EXPLORATION Information collection Identification of goals Identification of support required PLANNING Action Implementation Evaluation Adjustment Control ACTION Integration Feedback Monitoring behaviour Reinforcing desired behaviour Consolidating behaviour INTEGRATION
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28. High Low Group Individual Organisation Degree of difficulty Length of time Levels of Change
29. Change, whether in products,services, market strategies, technological processes or work practices, are designed and implemented not by machines, but by people”
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