The document discusses various types and processes related to mail handling within a company. It describes incoming mail as mail coming into the company from outsiders, which needs to be carefully opened, date stamped, and sorted. Outgoing mail leaves the company for customers or suppliers and requires collecting, checking for signatures and enclosures, weighing, and dispatching. Internal mail is sent within the company by email, memo, or notes. The mail room uses equipment like a folding machine, photocopier, date stamp, and franking machine. A remittance book tracks any cheque enclosures. Potentially dangerous mail could have incorrect addresses, abnormal weight, unexpectedness, unknown senders, strange smells or sounds.

1. By Aedan Ross

2. Incoming Mail
Incoming mail is mail that is coming into the company
from outsiders
 Pre-set envelope categories
 Open and remove envelope contents carefully
 Date stamp items
 Write cheques in the Remittances Book
 Enclose items together
 Sort mail into different departments

3. Outgoing Mail
Outgoing mail is mail that is leaving the company
destined for a customer, business associate or suppliers
 Collect mail from the departments
 Check for signatures and enclosures
 Insert mail into envelopes
 Weight and frank mail
 Dispatch

4. Internal Mail
Internal mail is mail that is sent and received within the
company. It can be anything from an e-mail or a
memorandum, to a photocopied document to a
scribbled note on scrap paper.
There is no cost for this service and it should be a fast
process.
It could even go to different branches of the company.

5. Mail Room Equipment
 Folding/Inserting machine
 Photocopier
 Date stamp
 Letter opener
 Shredder
 Weights or scales
 Franking machine

6. Remittance Book
The Remittance Book is a book where all cheques are
take record of. These cheques would be enclosures
from incoming and outgoing mail.

7. Potentially Dangerous Items
Mail could be classed as
potentially dangerous if:
 The address is incorrect or non-
existant
 The weight is abnormal for the
size of the parcel
 It is unexpected
 You cannot identify the sender
 It smells strange or has grease
marks
 A ticking or electronic bleeping
can be heard from within.