Mail received into a business can come through postal mail, fax, or email and must be sorted into categories, stamped with the date, and distributed to the correct departments. Outgoing mail is collected from departments, prepared with signatures and enclosures, addressed, weighed, and dispatched via postal mail, fax, or email. Special situations that may occur include incorrectly addressed mail, lost items, heavy packages, unexpected mail, or mail that smells.

2. • Mail which comes into the business
• It can be received through the post, facsimile or by email
• Pre-sort envelops in categories
• Open & remove contents from envelopes
• Stamp items with date stamp
• Cheques, write in remittances book
• Enclose items together
• Sort mail into different departments

3. • This is mail that is sent of the building
• It can also be sent by Royal Mail, facsimile or by e-mail
• Collect mail from departments
• Check for signatures & enclosures
• Insert mail into envelopes
• Weigh & frank mail
• Dispatch mail

5. • INCORRECT ADDRESS
• SOMETHING GETS LOST
• SMALL, HEAVY PARCEL
• UNEXPECTED
• IF IT SMELLS