This document discusses different types of mail handling within a business. It describes incoming mail as mail received through post, fax or email, and outgoing mail as mail sent out of the building through similar means. It provides details on dealing with urgent vs confidential incoming mail and emails. Registered mail and recorded delivery require signature while fax and email allow instant transmission of text and images worldwide. Internal mail refers to communication within a company between branches.

1. MAIL HANDLING

2. TYPES OF MAIL
INCOMING MAIL
OUTGOING MAIL
INTERNAL MAIL

3. INCOMING MAIL
MAIL WHICH COMES INTO THE
BUSINESS.
IT CAN BE RECEIVED THROUGH THE
POST, FACSIMILE OR BY E-MAIL.

4. OUTGOING MAIL
THIS IS MAIL THAT IS SENT OUT OF THE
BUILDING.
IT CAN ALSO BE SENT BY ROYAL MAIL,
FACSIMILE OR BY E-MAIL.

5. DEALING WITH INCOMING E-MAIL
 DEAL WITH LETTERS MARKED “URGENT”
FIRST.
 DO NOT OPEN “PRIVATE AND CONFIDENTIAL
MAIL”.
OPEN THE REST OF THE MAIL ACCORDING TO
PROCEDURES.
PARCELS WILL BE DELIVERED DURING THE
DAY AS THEY ARRIVE.

6. RECORDED DELIVERY
AND REGISTERED MAIL
WHEN YOU NEED TO PROVE THAT THE
LETTER WAS SENT YOU WOULD USE ONE OF
THESE SERVICES.
THE PERSON RECIVING THE LETTER HAS TO
SIGN FOR IT.
WITH REGISTERED MAIL YOU WILL RECEIVE
COMPENSATION IF IT IS LOST.

7. FACSIMILIE
USES TELEPHONE LINES TO SEND AND
RECEIVE MESSAGES 24 HOURS A DAY.
TEXT, PICTURES, DIAGRAMS CAN ALL BE SENT.
YOU WOULD NOT USUALLY SEND
CONFIDENTIAL INFORMATION THIS WAY AS
OTHER STAFF COULD SEE IT.
IT IS FAST,GOES ALL OVER THE WORLD AT ANY
TIME OF THE DAY OR NIGHT AND IS THE PRICE OF
A TELEPHONE CALL.

8. E-MAIL
A SEVICE THROUGH THE INTERNET AND
TELEPHONE LINE WHICH SENDS MESSAGES
INSTANTLY FROM COMPUTER ANY TIME OF THE
DAY OR NIGHT.
YOU MUST HAVE AN E-MAIL ADDRESS.
YOU CAN SEND ANY TYPE OF INFORMATION EG.
GRAPHS, DIAGRAMS.
YOU CAN SEND ONE MESSAGE TO MANY
PEOPLE AT THE SAME TIME.

9. ELECTRONIC COMMUNICATION
ADVANTAGES
QUICKER THAN POST.
CAN HAVE THEIR IMMEDIATE RESPONCES.
PAPER COPIES CAN BE MADE.
SOME DOCUMENT CAN BE SENT VIA
DISTRIBUTION LISTS.

10. INTERNAL MAIL
THIS IS MAIL WHICH IS SENT
WITHIN THE COMPANY- IT COULD BE
TO DIFFERENT BRANCHES.
IT COULD BE A MEMORANDUM, E-
MAIL, DRAFT DOCUMENT OR EVEN A
MESSAGE.