This document outlines mail handling procedures for a business. It describes receiving mail through delivery, fax, or email and scanning or sorting it. It also details sending mail by stamping, weighing, and dispatching outgoing mail. Various mailroom equipment is listed like a folding machine, photocopier, and franking machine. Remittance procedures and identifying suspicious mail are also summarized.

2.  Mail which comes into the business
 It can be received through the post, facsimile or
by e-mail
STEPS
1. Open as normal
2. Scan onto PC or Network
3. Copy or sort to employee mail boxes
4. Shred Originals

3.  This is mail sent out of the building
 It can be sent by Royal Mail, facsimile or by e-
mail
STEPS
1. Collect mail from departments
2. Check for signatures & enclosures
3. Insert mail into envelopes
4. Weigh & frank mail
5. Dispatch mail

4.  Folding/inserting machine
 Photocopier
 Date stamp
 Latter opener
 Shredder
 Weighs or scales
 Franking machine

5. A remittance is money received in the post
 When a letter is received, record any
remittances in the Remittance Book
 Check that the amount stated in the letter
matches the amount received
 Any discrepancy should be reported to the
Mail Room Supervisor
 Pass the remittance and the remittance book to
the chief cashier who will be responsible for
any further action.

6.  Broken seal
 Unusual smell
 Bulge in package
 No return address
 Stains or discolouring on packaging