The document outlines the process for handling incoming and outgoing mail at a business. Incoming mail is received through post, fax, or email and is sorted into categories before being opened and date stamped. Checks are recorded and items are bundled and sorted into departments. Outgoing mail is collected from departments, checked for signatures and enclosures, and sent via methods like Royal Mail, fax, or email.

2.  Mail which comes into the business
 It can be received through the
post, facsimile or by e-mail

3.  pre-sort envelopes in categories
 open and remove contents from
envelopes
 stamp items with date stamp
 Cheques, write in remittances book
 enclose items together
 sort mail into different departments

4.  this is mail that is out of the building
 it can also be sent by royal
mail, facsimile or by e-mail

5.  collect mail from departments
 check for signatures and
enclosures(cheques)