The document outlines the mail processing procedures for a business. It describes sorting incoming mail into categories, opening envelopes, stamping items with a date, recording checks in a remittances book, and sorting mail into departments. Outgoing mail procedures include collecting mail from departments, checking for signatures and enclosures, inserting mail into envelopes, weighing and franking the mail, and dispatching it. A remittances book is used to keep records of incoming and outgoing mail amounts for different countries over several years.

2. • Mail which comes into the business
• It can be received through the post, facsimile
or by email.
• Pre-sort envelopes in categories
• Open & remove contents from envelopes
• Stamp items with date stamp
• Cheques, write in remittances book
• Enclose items together
• Sort mail into different departments

3. • This is mail that is sent out of the building
• It can be sent by Royal Mail, facsimile or by
e- mail
• Collect mail from departments
• Check for signatures & enclosures
• Insert mail into envelopes
• Weigh & frank mail
• Dispatch mail

11. A remittance book is where a record of the incoming and outgoing mail from
the business is kept. Here is an example of a Remittance Book;
Remittances* Remittances*
Country Remittances 2006 Remittances 2007 Remittances 2009
2008 2010
Israel $ 13.5 billion $ 14.4 billion $ 16.6 billion $ 20.2 billion NA
India $ 26.9 billion $ 27 billion $ 45 billion $ 55.06 billion $ 55 billion
China $ 22.52 billion $25.7 billion $ 40.5 billion NA $ 51 billion
Philippines $ 12.7 billion $ 14.4 billion $ 16.4 billion $ 17.3 billion $ 21.3 billion
Mexico $ 25.6 billion $ 26.1 billion $ 25.1 billion $ 21.2 billion $ 22.6 billion
Poland $ 8.5 billion $ 12.5 billion $ 13.75 billion NA $ 9.1 billion
Bangladesh $ 5.5 billion $ 6.6 billion $ 9.0 billion $ 10.7 billion $ 11.7 billion
Nigeria NA NA NA $ 9.6 billion $ 10 billion
Pakistan $ 5.1 billion $ 6.0 billion $ 7.0 billion $ 8.7 billion $ 12.94 billion[22]
Morocco $ 5.1 billion $ 5.7 billion $ 6.9 billion $ 8.0 billion[23] $ 6.4 billion
Vietnam NA NA $ 7.2 billion $ 6.8 billion $ 7.2 billion