The document discusses job design and its importance in production/operations management. It defines job design as the process of structuring job elements to meet organizational, individual, health and safety needs. It then discusses two approaches to job design - job enlargement and job enrichment. Job enlargement involves expanding the number of tasks in a job to make it more meaningful. Job enrichment aims to increase job satisfaction by providing more autonomy, variety and responsibility. The impact is to improve productivity and employee motivation.