This document provides a summary of Tammy Davis Hayes' professional experience and skills. She has over 34 years of experience in customer service and management roles at AT&T, including positions as a Service Consultant, Customer Service Associate, Quality Control Trainer, and Service Rep. She is looking for an administrative or customer-oriented position in a fast-growing company utilizing her skills in areas such as active listening, speaking, service orientation, sales, coordination, judgment, critical thinking, negotiation, instructing, administration, troubleshooting and more.

1. PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
TAMMY DAVIS HAYES
117 Treasure Trail, Gardendale, AL 35071 • H: (205) 902-2162 • tdavis4548@yahoo.com
Dedicated Service Consultant with 34 years of experience combining management and
customer service expertise in Large Business and Service Rep and Customer Service
Associate in call centers. Looking for a position as administrated or Customer oriented in
a fast growth company.
Active Listening
Speaking
Service Orientation
Sales and Marketing
Coordination
Judgment and Decision Making
Critical Thinking
Negotiation
Instructing
Administration and Management
Troubleshooting
02/2006 - 09/2012Service Consultant
AT&T - Birmingham, AL
Converse with large business customer to determine which services would work
best for this customer. Also Coordinated the cutover and input of large Phone
systems for the customer to completion by working with interdepartmental and
customer to provide excellent service. This requires input order, work with all AT&T
departments and customer to complete the process to the finish.
05/2004 - 02/2006Customer Service Associate
AT&T - Birmingham, AL
Explain, promote, or sell products or services of AT&T for Large Business
customer.
Perform clerical tasks such as typing, filing, and microfilm photography.
Relieved Manager when Management was out of the office.
01/2002 - 05/2004Quality Control Trainer For Residential Customers
AT&T - Birmingham, AL
Coordinate conferences, meetings and training of current Residential Service

2. EDUCATION
Reps.
Answer telephones and give information to callers, take messages, or transfer calls
to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information,
updating paperwork, or maintaining documents, such as attendance records,
correspondence, or other material.
Complete forms in accordance with company procedures.
Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors.
Provide services to customers, such as order placement or account information.
Relieved Manager when Management was out of office.
01/1984 - 01/2002Service Rep for Residential Customer
AT&T - Birmingham, AL
Provide services to residential customers, such as orders, billing and repair.
Use computers for various applications, such as database management or word
processing.
Answer telephones and give information to callers, take messages, or transfer calls
to appropriate individuals.
Create, maintain, and enter information into databases.
Operate office equipment, such as fax machines, copiers, or phone systems and
arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate
persons according to their needs.
Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors.
Locate and attach appropriate files to incoming correspondence requiring replies.
05/1978 - 01/1984Engineering Clerk
AT&T - Pelham, AL
Examine documents, materials, or products and monitor work processes to assess
completeness, accuracy, and conformance to standards and specifications.
Arrange for delivery of plug-ins for Phone equipment for interdepartmental
personnel.
1978High School Diploma:

3. Montevallo High School - Montevallo, AL