1. LORRAINE M. JONES
4725 Truffle Lane
Owings Mills, Maryland, 21117
443-604-0098
Email: Lorrainejones22@gmail.com
Results-driven professional with excellent technical and planning skills, that stem from a strong
combination of educational training and hands-on management experience.
Core Strengths
Leadership and Team Building Profit & Loss Management
Sales & Service Cost Management
Resource Allocation Process Implementation
Workload Planning Process Management
Facility Maintenance
Professional Experience
Macy’s Inc., Joppa, Maryland
Multi Store Operations Manager 2013 to Present
Operations Manager 2007 to 2013
Drive overall Store Scorecard results by focusing on sales trends, shopping environment, pricing and
signing, workload planning; Profit: staffing and weekend compliance, logistics, shortage and safety.
♦ Lead executives to drive and deliver results
♦ Oversee all payroll/non-payroll expenses; directly responsible for EBIT
♦ Direct in store fulfillment web order process
♦ Oversee Radio Frequency Identification implementation process
♦ Supervise process, event planning, and execution
♦ Direct the receiving and processing of all merchandise receipts; ensure back of house standards are
maintained
♦ Ensure productivity benchmarks are achieved
♦ Analyze store shortage and implement reduction initiatives in partnership with Loss Prevention
Manager
♦ Ensure that all procedures, policies, exposure standards and shortage awareness are thoroughly
understood by the store team including all Executives and Associates
♦ Formally recognized for outstanding achievement in 2009, 2010, 2011and 2014
Ahold USA Company, Stop & Shop/Giant Supermarket Company LLC
Customer Service Manager/AGM 2005 to 2007
Managed supermarket operations and financial performance which included:
♦ Providing outstanding customer service
♦ Effective process management (Inventory Control, Computer Assisted Ordering, Productivity
Indicators)
♦ Reliable business forecasting (Sales Strategies, Budget Analysis)
♦ Compliance management (Sarbanes-Oxley, OSHA, FDA, Internal Audit, Cash Management, etc.)
♦ Cost management (Labor Cost Analysis)
♦ Payroll and process management (Labor Management System)
♦ Financial statement analysis (Profit & Loss, Statement of Cash Flow)
♦ Hiring, training, and development of store personnel

2. Barnes & Noble: College Booksellers, Basking Ridge, New Jersey
Manager: University of Maryland 2004 to 2005
Managed the daily operations of a high volume textbook department; responsibilities included
acquisition/disposition, planning, forecasting, budgeting, sourcing, database maintenance, inventory
control, vendor relations, campus relations, and the supervision of 20 plus employees.
Follett Higher Education Group, Oak Brook, Illinois
Store Manager: Bowie State University 1997 to 2004
Managed the daily operations of a college bookstore; responsibilities included coordinating, organizing,
and implementing store activities; prepared and monitored budgets; accountable for P&L performance;
managed accounts payable and accounts receivable processing; managed payroll, bank account
reconciliation, and end of month processing. Monitored and approved all store level expenditures; hired,
trained, motivated, developed, and supervised employees; conducted performance evaluations, and
administered disciplinary action as required.
♦ Instrumental in developing company-wide problem-solving strategies which addressed
Store level profit and loss issues
♦ Recipient of Financial Leader Award (Highest Sales Increase Percentage)
♦ Increased revenues by improving assortment and product mix
♦ Improved textbook sell-through from 71% to 86%
♦ Revamped billing system to improve A/R aging balances
♦ Reduced A/R Liabilities through Effective Collaboration
♦ Reduced internal shortage through managing stock levels, and by implementing effective process
controls
Education
M.B.A.: Accounting, September 2015
University of Phoenix, Phoenix, Arizona
M.B.A.: Finance, May 2003
Morgan State University, Baltimore, Maryland
Bachelor of Science, Agriculture, August 1997
Tennessee State University, Nashville, Tennessee
♦ Beta Gamma Sigma (Business) Honor Society, Member
Strong computer skills with and emphasis in Microsoft Office 365
(Word, Excel, Power Point, Access, and Outlook) also (QuickBooks, PeopleSoft, and Lotus Notes)