The document is a detailed resume of Lonwabo Flepu, highlighting his personal attributes, educational background in marketing, technical training in banking, and work experience in sales and customer service across various companies. He possesses skills in customer relationship management, communication, and financial analysis, seeking a challenging position that promotes professional development. The document also includes a list of references from previous employment.

1. Name: LONWABO FLEPU 4 Sibiza Close
ID No: 881004 5606 088 Ernie Batt Street
Location: Western Cape – Cape Town KTC, GUGULETU
Cell: 073 5030 781 7750
Email: lmflepu@gmail.com / n.fulepy@hotmail.com
PERSONAL SUMMARY
I am a thinking, creative, organized, hard working person who works well in a team and who
is trustworthy and polite.
I am good at customer relationship management and customer service management. I am
responsible, efficient. I’m very patient and have great communication skills. I work effectively
under pressure and I am flexible. I have the ability to multi-task in a stressful environment. I
am currently looking for a suitable position with a company that will not only challenge me
professionally but also allow me to develop my knowledge and potential further.
EDUCATION DETAILS
subject grade symbol
English Higher grade D
Xhosa Higher grade D
accounting Standard grade B
geography Standard grade C
economics Standard grade C
Business economics Standard grade A
National Diploma: Marketing 2008 - 2010 at University of Johannesburg
Subjects:
• Marketing I, II & III
• Sales I & II
• Marketing Communication
• Accounting
• Business Management
• Mercantile Law
• Marketing Research
• In-service training – Sales
Btech Marketing 2016-2017 at Cape Peninsula University of technology
Subjects:
• Marketing
• Applied Promotions
• Applied International Marketing
• Advanced Marketing Finance
Technical Banking Virtual Banking & Credit Training:
Courses:
• Credit & Banking-Basic Principles & Terms
• Introduction to Banking Industry
• Introduction to Compliance covering the National Credit Act,
the FICA and FAIS REQUIREMENTS
• Practical Banking Administration Compliance
• Financial Product Knowledge Course

2. • Sales & Selling in regulated Needs Analysis environment
with a strong emphasis on cross-selling.
• Client Service in a Banking Environment.
• Business Analysis
• Financial Analysis focusing on practical cash flow analysis
and financial ratios
• Lending Analysis with a strong emphasis on security,
conditions and covenant understanding.
• Structuring a facility and motivating a credit application
Qualification: Re 5 certificates for representative
Banking certificate
Other Skills: Sales & Marketing, administrative skills, Customer focus, Planning and
organizing skills, Listening skills, Analytical skills, Decision quality
and Communication skills (written and verbal).
Computer Skills: MS Word, MS Excel, MS PowerPoint, Outlook, and Internet Explorer.
Work experience
Name of Company: Nike Factory Store
Position: Sales Assistant
Period: 01 April 2012 – September 2013
Location kennilworth, Cape Town till I was transferred to
Wood mead, Johannesburg
Duties:
• General customer service
• Sales support
• Offering face to face advice to customers on the stores
products
• General administration
• Handle payments
• Assist in processing returns and refunds
• Stocking shelves with merchandise.
Name of company: Nedbank
Position: sales and service consultant
Period: 06 may 2015 -14 august 2015
Location: Guguletu, Cape Town
Duties:
• banking administration and compliance
• analysing financials
• sales
• promotion and marketing
• lending analysis
Name of company: Maitland
Position: Marketing Intern

3. Period: 01 September 2015 – Current
Location: Mowbray, Cape Town
Duties:
• PR
• Event organization and management
• promotion and marketing
• CRM
• Website i.e. Word press
• Managing company intranet
• Organising staff events
• Updating media coverage
REFEREES
Michael Ngubane Megan Sedres
Store Manager Assistant Manager
011 802 0754 021 683 8191
Nike Factory - Wood mead Nike Factory-Kenilworth
Nico Du Plessis
Placement Officer Cape Town
(021) 910 400
083 236 0173
nico@guarantee.co.za
Bert Greet
Training Manager
021 910 4003
072 298 5702
Name: Khanyile mbaba
Position: Manager
Tel: 021 684 3900
Company: Nedbank-gugulethu
Email: Kmbaba@nedbank.co.za
Cindy Willoughby
Internal Communications Manager
021 681 8013
Cindy.Willoughby@maitlandgroup.co.za
Cameron Cunningham
Digital Marketing Manager
021 681 8610
Cameron.Cunningham@maitlandgroup.co.za