This document contains a personal profile and career summary for Thavashni Naidoo. She has over 10 years of experience in banking, including roles as a branch manager and regional sales support manager at Nedbank. Her objective is to obtain a position that utilizes her strong communication, customer service, and sales skills. She has various banking qualifications and certifications.

1. Personal Profile I have a clear,logical mind with a practical approach to problemsolvingand a driveto
see things through to completion. I have a great eye for detail.I am eager to learn,I
enjoy overcoming challenges,and I have a genuine interest in the Retail Banking
Career
Summary/Objective
 Obtain a position at where I can maximize my people oriented experience,
communication skills and my problem analysis and problem solving abilities.
 Obtain a position as a team-player in a people-oriented organization where I can
maximizemy profile in a challenging environment to achieve the corporate goals.
 To join an organizationthatoffersme a constructive workplace for communicating
and interacting with customers and people.
 Seekinga position thatwill benefitfrommy banking experience, positive interaction
skillswheremy 10 years’experienceinSales Management can assist in increasing
revenue for the bank.
 Obtain a positionwhereI caneffectively utilizemy expertiseincustomer relationsand
staff leadership.
 Secure a position that will enable me to use my strong communication &
organizationalskills,customer serviceandsales background and my ability to work
well with people.
 To enhance my Banking professional skills in a dynamic and stable workplace.
Education 1992 BA U.D.W
Completed Degree
THAVASHNI NAIDOO
17 LAVENDER ROAD, EVANS ROAD OLIVEDALE
2188
+27 82 496 0735• Thavashnin@nedbank.co.za

2. 2005 Fais accreditation (Deposits) Damelin
Certification
2009 RE 1- Fais accreditation Moonstone
Accreditation
2014 Managing Projects ( IIR SA)
Certification
2014 Retail banking 1 Retail Bank Academy
Graduated
2015 Retail Banking 11 Retail Bank Academy
Graduated
Work Experience Nov 2011-
Regional Sales Support Manager
Nedbank
Plan and implement local area marketing activities.
Identify gaps in sales performance and provide training to impacted
staff.
Drive strategic sales levers by observing, coaching and testing for
understanding.
Increase sales by researching market and identifying sales opportunities
and ensuring fulfillment.
Drive daily sales disciplines by identifying shortfalls and ensuring
corrective action is taken.
Monitor budget to ensure no overspend on marketing and sales within
the region.
Improve branch profitability through driving net new to franchise
acquisition.
Drive activation and entrench sales to improve revenue generating
accounts.
Focus on portfolio tilt and drive relevant products to increase revenue.
Identify common customer service breakdown and drive relevant
corrective measurements to ensure customer satisfaction.
Conduct service related workshops and training interventions to

3. improve customer service.
Analyze relevant customer feedback systems and identify common
trends in customer breakdowns and recommend corrective action to
achieve world class service expectations.
Ensure adherence to service standards and strategies by observation
and measurement and recommending corrective action.
Monitor and coach to ensure understanding and effective utilization of
all sales and service systems to achieve strategic objectives.
Reducing application errors and improve data quality by identifying
frequent offenders and putting corrective activities in place.
Conduct regular checks on sales claimed and leads provided to ensure
compliance with policy and procedures.
Support the achievement of the business strategy, objectives and
values by reviewing Nedbank and Business Unit Plan and ensuring
delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input
and feedback from management.
Ensure all personal development plan activities are completed within
specified timeframe.
Share knowledge and industry trends with team and stakeholders
during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g.
operational processes) that will improve the functioning of stakeholders'
businesses by highlighting benefits in support of the implementation of
recommendations.
Contribute to a culture conducive to the achievement of
transformation goals by participating in Nedbank Culture building
initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the
achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by
identifying and recommending effective ways to operate and adding
value to Nedbank.
September 2009-Nov 2011
Branch Manager
Nedbank
Manage and lead people to deliver great client service and to drive
sales to increase revenue for the branch whilst managing processes
and procedures to ensure compliance, to reduce risk.
Key skills and competencies: Sales, People management, Client service,
Budgeting, Learning and growth

4. Dec 2007-Sept 2009
Team Leader Sales
Nedbank
Manage sales team to deliver client service and sales and to increase
revenue in the branch whilst adhering to compliance processes and to
also reduce risks. To ensure client satisfaction and retention and
expansion of client base. Managing training needs. Ensuring staff is fully
competent to deliver world class service and sales.
Key skills and competencies: Compliance Sales Skills managing others.
Product Knowledge Deputize for Branch Manager
Skills and
Achievements
Achievements:
Implemented a New programme to Deploy Youth Segment Strategy in
Gauteng Central
Skills:
 Customer Focused
 Action planning
 Team player
 Computing skills
 Problem solving
 Commercial Awareness
 Flexibility
 Time Management
 MS Office – (Intermediate)
 Nedbank policies and procedures – (Advanced)
 Business writing – (Advanced)
 Relevant regulatory knowledge – (Advanced)
 Industry trends – (Intermediate)
 Business Acumen – (Intermediate)
 Relevant software and systems knowledge – (Intermediate)
 Banking knowledge – (Advanced)
 Banking procedures – (Advanced)
 Research methodology – (Advanced)
Principles of financial management – (Advanced)

5.  Cluster specific operational knowledge (Advanced)
 Nedbank vision and strategy (Advanced)
 Nedbank culture (Advanced)
 Principles of project management (Intermediate)
 Business principles – (Intermediate)
 Business terms and definitions – (Intermediate)
 Communication Strategies – (Intermediate)
 Data analysis – (Intermediate)
 Decision-making process – (Advanced)
Credit and risk knowledge – (Advanced)
Hobbies
and Interests
Furniture Restorations and Renovation, Reading, Cooking, Advanced
Driving
References Reference Name: Pieter Naude
Reference Title: Regional Sales Manager
Working Relationship: Manager
Reference Tel Number: 0836782197
Reference Name: Shirley Erler
Reference Title: Branch Manager
Working Relationship: Manager
Reference Tel Number: 0834401260
Reference Name: Erna Le Rouw
Reference Title: Manager
Working Relationship: Manager
Reference Tel Number: 0829256128
Reference Name: Rosemary Lodewick
Reference Title: Director
Working Relationship: manager
Reference Tel Number: 0846852513