Livio Dias has over 20 years of experience in the travel industry working as a tour consultant in the Middle East and London. He has strong leadership, communication, and interpersonal skills. He holds qualifications in airline reservations, ticketing, and global distribution systems. Currently he works as an operations supervisor for Explore Global where he processes bookings, handles issues, and supervises groups. Previously he worked in hotel contracting and pricing roles for Travco Corporation and a reservations coordinator role for Ocean Dusk.

1. Livio Jose Ascensao Dias
Flat 101, 3 Church Elm Lane, Dagenham, RM10 9QQ
Mobile: 07799958918 Home: 0203 6451862
Email: liviodias@gmail.com
Profile
A dynamic and self-motivated person with excellent communication and interpersonal skills; which I have gained whilst
working in the Travel Industry as a Tour Consultant in Middle East & in London over a period of 20 years. I have strong
leadership abilities and work well without supervision and have a well developed ability to work within team settings as well
as with my own initiative.
Education and Qualification
2016 Greenwich School of Management London - UK
Virgin Atlantic Airways level 2 advanced fares and ticketing.
2014 Greenwich School of Management London - UK
Galileo - Global Distribution System.
Modules included: Airline Reservations, Fares and Ticketing, Car Reservations and Hotel Reservations.
2012 Greenwich School of Management London – UK
Virgin Atlantic Airways level 1 Fares and Ticketing.
2006 International Air Fare Desk Mumbai – India
Amadeus - Global Distribution System.
1999 Marriott Hotels
Hotel Sales Specialist Travel agent Training Program conducted in Doha – Qatar.
1989 – 1992 University of Goa, India
B. Com Bachelor of Commerce and Economics.
Main Subjects: Financial Accounting & Auditing, Commerce & Marketing and Economics.
Work Experience
Nov 2016 – till date, Operations Supervisor, Explore Global
Key Responsibilities
 Processing bookings & generating confirmation through the system Tourplan.
 Handling issues in operations / reservations
 Liaising with hotels to convert maximum bookings on FIT.
 Supervising group request & VIP bookings
 Weekly meetings with reservations, discussion on any issues and motivating staff to bring in efficiency to the
process.
Oct 2015 – July 2016, Hotels Contract Loader for Spain & Portugal, Pricing Executive, USA
Travco Corporation Limited, London
Key Responsibilities
 Loading & processing Spain & Portugal hotels contracts and ensuring rates are correctly loaded with all the market
restrictions, allocations and terms & conditions
 Adjusting and amending rates on a daily basis in in-house system in co-ordination with the hotel contractors (mark
up amendments, rate amendments and contracts T&C changes)
 Checking the Online booking system to make sure rates are visible on it
 Analyzing competitor rates to ensure best rates in the market.
 Comparing and loading promotional offers to achieve maximum profit
 Solving all the booking queries pertaining to rates, exchange rates, currencies and contract policies
 Generating and handling booking reports in excel database
 Managing, organizing and updating data using in-house database applications
 Liaising with other departments with regards to contract issues, payments, and booking queries

2. Achievement
USA is a new global destination for the company and in a short period of time in the last two years this is becoming one of
the key destination revenue wise with the sales having tripled. As my role here involves entering figures correctly which
requires a great deal of patience and focus, my work has been greatly appreciated by my manager.
Sept 2013 – Sept 2015 Contracts and Freesale Executive India, Travco corporation Limited, London
Key Responsibilities
 Signing contracts with new hotels / tour operators and renewing existing contracts
 Loading and adjusting rates in the in-house system.
 Negotiating special deals, allocation and release period.
 Controlling the room inventory in the in-house system.
 Dealing with Stop sell and Actioning close-outs.
 Analyzing competitor rates to ensure best rates in the market.
 Liaising with hotels to improve our contract conditions
Achievement
India is one of the new destinations for the company and has a great potential to do well. In this role I managed to increase
the sale by 50% which was highly valued and greatly appreciated by the company.
June 2013 to Aug. 2013 FIT Operations Executive Middle East, Jac Travel Ltd, London
Key Responsibilities
 Performing all reservations duties including amendments, dealing with no-shows & handling phone queries.
 Converting on-requests bookings into confirmations resulting in increased revenue for the company.
Achievement
Since me joining the organization I managed to increase the sales by 30% and this was mainly due to my skills of
converting booking enquiries into sales and the department manager praised my work and efforts.
Mar 2010 to June 2013 Reservations Coordinator Middle East, Ocean Dusk (UK Inbound)
Key Responsibilities
 Performing all reservations duties including handling phone enquiries, VIP requests, Sales & daily arrival checks.
 Handling individual and group reservation enquiries, promoting hotel products, services, rates and special offers
and handling meetings and events
 Selling & up selling hotel products – working to targets; representing the company at hotel events & exhibitions
 Booking sightseeing tours, issuing special tickets for special attractions and shows
 Dealing with invoicing and no shows. Providing customer service to VIP clients
 Keeping track of offers, options, confirmations, payment & Coordinating with accounts
 Attending regular Site Inspections of Five Star and Four Star hotels in London
 Co-ordinating Meetings and Site Inspections for the Director of Sales and Managing Director
 Handling Chauffeur driven car request, arranging airport transfers by coaches and cars
 Self correspondence, e-mails and faxes, Booking meeting rooms for clients
Achievement
Living and working in Middle East prior to this role taught me special skills required dealing with Middle Eastern clients and
this really helped me in this role. Since me joining the sale rose sharply and that was the first time in the company history
our team managed to achieve sales to the tune of 11 million which was big for the company of this size. This
accomplishment was proudly accoladed and appreciated by the Managing Director.
IT Skills:
 Confident in Microsoft office packages.
 Experienced in social media feeds and web contents.
Languages known:
 English, Spoken Hindi, Spoken Portuguese, Basic Arabic.
Interests and hobbies
 News and technology
 Enjoy Reading, travelling & Sports
Countries visited

3.  Edinburgh (Scotland), Paris (France), Lisbon (Portugal), Marrakech (Morocco), Doha-Qatar, Dubai (UAE), Kuwait City
(Kuwait) & India.
References available upon request