Raquel Adriano has over 10 years of experience in hotel sales and event coordination roles. She currently works as a Sales Coordinator and Events/Banquet Coordinator for Swiss-Belhotel Seef Bahrain. Previously she held several sales support and coordinator roles for hotels in Bahrain and Dubai, including Sofitel Bahrain Zallaq Thalassa Sea & Spa and The Ritz-Carlton properties. She has a Bachelor's degree in Customs Administration from the Philippine Maritime Institute Colleges.

1. RAQUEL J. ADRIANO
Contact Number: +973 36454711
Skype Account: raquel.adriano66
Email Address: dadmomcelbas@yahoo.com
Mailing Address: P.O. Box 5305, Manama, Kingdom of Bahrain
PERSONAL SUMMARY
FULL NAME: RAQUEL JAMERO ADRIANO
SEX: FEMALE MARITAL STATUS: MARRIED
WORK EXPERIENCE
MARCH 1, 2014 – up to present (PRE OPENING TEAM)
Swiss-Belhotel Seef Bahrain
Sales Coordinator:
 Responsible for day to day sales enquiries via email, phone calls, walk in and enquiries from
business partners (Corporate, Leisure, Government segment)
 Customer account creation and update database
 Liaise with logistics/ order desk to ensure equipment for supporting events such as
distributor meetings, seminars, exhibitions and trade shows is in place.
 Assist in production of sales and marketing literature and maintain literature store.
 Assist with marketing plan provided by the DOSM
 General support to sales team as required
 Primarily assists the sales team, focusing mostly on managing schedules and the distribution of

2. any sales documentation.
 Prepares and then follows up on any sales quotations made for clients, negotiating terms with the
client at a cost best suited for them.
 Efficiently respond to any online or telephone queries in a calm and friendly manner.
 Liaise between other departments and the client to provide the service most suitable to the client’s
needs, cost and time restraints.
 Work closely with the Sales team to assess the progress of the department and develop Sales
strategy accordingly.
 Produce reports on progress within the department and outline any developed strategies to improve.
 Responsible for overseeing any supercharges and evaluating any alterations to both external and
internal staff.
Events/Banquet Coordinator
 Assist with negotiations for space contracts and book event space, arrange food and beverage,
order supplies and * audiovisual equipment, make travel arrangements, order event signs, and
ensure appropriate décor (florals, linens, color schemes, etc.) to meet the quality expectations
of the alumni association.
 Aggressively gather information on each project to achieve quality event productions.
 Conduct research, make site visits, and find resources to help staff make decisions about event
possibilities.
 Create and revised room layouts for each event.
 Propose new ideas to improve the event planning and implementation process.
 Serve as liaison with vendors on event-related matters.
 Assist with managing on-site production and clean up for events as necessary.
 Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards,
etc.
 Close out all events as required.

3. MAY 21, 2013 – FEBRUARY 28, 2014
Sofitel Bahrain Zallaq Thalassa Sea & Spa
Inspired Meeting Concierge
Reporting line: Full support to the Inspired Meeting team (including, but not limited to Sales Managers
of Corporate, Wholesaler & Leisure, Government segments)
 To maintain complete and supported records of all sales agreements, contract and quotes for the
hotel as per Sofitel Luxury hotels Policies and Procedures.
 To have a good understanding of contribution margins of each product results and work with
respective heads of departments to maximize Operating results.
 To help sales team in achieving Sales goals and up sell targets for Food and Beverage as well as Rooms
revenue and other income as set by Director of Sales and Marketing.
 To function as the liaison between the hotel and Group organizer for all groups assigned so as to
ensure pro - active and complete communication and follow up on all group requirements, resulting in
total group satisfaction and enhance the hotels reputation for conferences and incentives, ensuring
new and repeat business for the hotel.
 To constantly look for opportunities to up sell guestroom and Food and Beverage products so as to
achieve / exceed the objectives as outlines in the Annual Marketing and Business plan.
 To maintain a perpetual analysis of key accounts in the Manama city market and group movements in
the region. To obtain key Corporate Meeting and Incentive Group leads from sister hotels.
 To continuously review guestroom and function rooms blocked by you and your assigned staff to
ensure that all business on the books is “live” and traced, tracked for confirmation and occupancies
can be maximized.
 To entertain potential and current customers based on business priorities.
 To ensure that all credit, billing and collection procedures that have been established by the hotel are
implemented following the Credit Policies and Procedures.
 To ensure implementation of correct booking and filing procedures, including group room and
meeting program history, Catering set up and themes, contractual agreements etc.

4. SEPT.27, 2010 (Pre-Opening Team) – JUNE 30, 2012
The Ritz-Carlton, Dubai International Financial Centre Dubai, UAE
Administrative Assistant – Sales and Marketing
 Reporting Line: Director of Sales and Marketing and Director of Sales
 Duties and Responsibilities:
 Provide administrative support for the DOSM, DOS, Sales Manager and to the entire sales team
 Filing system must be accessible and accurate at all times.
 Confidential documents, including accurate personnel file status of the department’s employees,
with the strictest confidence.
 Minute meetings, transcribe and distribute to all relevant parties
 Monthly attendance record in accordance to hotel procedure
 Assists in the preparation of the hotel’s month = end report and annual budget
 Participate in daily Sales Line-up, weekly Sales meeting, and other business related meetings and
functions
 Prompt delivery of all communication (facsimile, memos, letters, etc.)
 Availability and storage of sales- related collaterals and overall cleanliness of the sales office
 Handle and assist DOSM, DOS, and Sales Managers on business trip bookings and meeting agendas
of the business trip
 Extraction of Sales Activity report in Opera (M100) for DOS monitoring of the Sales Managers
activity of the week
JAN 5, 2009 – SEPT. 23, 2010
The Ritz-Carlton, Bahrain Hotel & Spa Bahrain
Sales Administrator
This position reports to the Director of Sales. Performs daily quality checks, ensures that all tasks are
performed to The Ritz-Carlton standards. Involved in scheduling and small projects to enhance the
services of Sales & Marketing.
Sales & Marketing
• Provide administrative support for the Sales Executive, Sales Managers, Director of Business Travel,

5. Director of (Segment) Sales and Director of Sales.
• Filling system must be accessible and accurate at all times.
• To have a tracing system for follow-up work by the sales personnel assigned to.
• Dept’s policies and procedures, training and development manuals, and relevant sales and marketing
reports.
• Accessible library of computer diskettes, CD-ROMs, and other electronics devices, and operational
readiness of all computers within the department.
• Minute meetings, transcribe and distribute to all relevant parties.
•Highest level of phone responsiveness within the department. Phone coverage must be available from
09:00 to 17:00 hrs.
•Assist in the preparation of the hotel’s month – end report and annual budget.
•Participate in daily Sales Line-up, weekly Sales Meeting, and other business related meetings and
functions.
Leadership
• Supply of stationary and administration-related materials to support day-to-day sales operations must
be available at all times.
Communication
• Ensures that all pertinent information is provided to bookers, guests and colleagues.
• Ensures that all communication with clients, guests and colleagues is complete, accurate, engaging
and positive.
• Promptly, accurately and consistently report all guest incidents and how they were solved.
• Prompt delivery of all communication (facsimile, memos, letters, etc.).
• Confidential documents, including accurate personnel file status of the department’s employees, with
the strictest confidence.
Others
• Performs all tasks as detailed in daily task list.
• Maintain, cleanliness and tidiness of work area of all times.
• Assist in booking relevant rooms and meeting space for individuals and groups.
• Assist in preparation of Contract Rate Agreement and Group contracts.

6. JULY 2007 – JULY 20, 2008
InterContinental Regency Bahrain
Sales Coordinator
• Be totally aware of the hotel products and operation.
• Operate Sales & Marketing Reporting System, or any other InterContinental computer systems.
• Carry out all typing requests, as directed by Sales Managers.
•Prepare various reports as and when required.
•Interact with Hotel guests and individuals outside the hotel, ensuring that they receive the quality of
service associated with InterContinental Hotels Group.
•Making sure that Banquet reservation books are kept up to date and to minimize potential losses and
maximize revenue.
DEC 2006 – JUNE 2007
United Hotels Supplies Company (Owning Company of InterContinental Regency Bahrain)
Office Coordinator
• Prepare monthly sales report.
• Prepare the cost analysis of the sales.
• Prepare quotation, letters, emails and any other correspondences.
• Follow up system of marketing department.
• Receive and attend phone calls.
• Handle appointment.
• Maintain effective filling system.
• Help in collecting company account receivable.
• Safekeeping and proper storage of confidential date.
MAY 2006 – DEC 2006
InterContinental Regency Bahrain
Banquet Secretary
• Coordinate with Sales Dept. in gathering and classifying information needed for Banquet operation.
Type Wedding, OSC and Banquet function proposals.

7. • Type Banquet functions sheets with all relevant details and distribute in within time frame. Produce a
forth-nightly Banquet forecast and distribute in conjunction with function sheets in accordance with
established schedule.
• Make sure all Banquet Memos are typed and distributed on time. Post request for supplies and other
function requirement.
• Maintain accurate filling system with easy tracing.
MAY 2004 – MAY 2006
InterContinental Regency Bahrain
Business Centre Agent
• Handle incoming and outgoing telefaxes. Render secretarial services to guests i.e. typing, facsimile,
photocopying and courier service if required.
• Read, sort, type and distribute guest’s incoming and outgoing telefaxes.
• Collate and distribute incoming telefaxes between Executive Offices, various dept.
• Ensure all letters and packages are franked according to postal rates.
• Update and feed data of Guest Customer Comments for monthly survey reports.
EDUCATION
1984 – 1988 PHILIPINE MARITIME INSTITUTE COLLEGES –
Bachelor of Science in Customs Administration
• Computation of Customs Tariff, duties and taxes
1980 – 1984 PASAY CITY SOUTH HIGH SCHOOL
1973 – 1980 TAMBO ELEMENTARY SCHOOL
INTERESTS / SKILLS
INTEREST: Surfing the net; travelling, meeting new friends, caring for nature, plants and flowers
HOBBY: Reading, Cooking, Sports, Pets