Lisa Pepi has over 20 years of experience in information technology, with a focus on application development, data analytics, and project management in the healthcare field. She has expertise in SAS, SQL Server, and population health management software. Most recently, she served as a Senior Data Analyst leading a team and customizing ETL processes and outcomes reporting. Previously she held roles such as Senior Project Lead, Application Developer, and Data Analyst at organizations including United Health Group and Dovetail Health. She has strong skills in software development, statistical analysis, and client training.

1. LISA PEPI
60 Brookdale Road Sudbury,MA 01776
(h) 978-443-5127, (c) 508-846-7445
lpepi@verizon.net
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Summary
ExperiencedInformationTechnologyprofessionalwithexpertiseinapplicationdevelopment. Broadbusinessexperience
withprovenabilitytotranslate businessproblemsintopractical workingsolutionsandextensiveexperience insoftware
development. Strongbackgroundinhealthcare,medical insurance and softwareimplementations coupledwith
experience insystemdevelopment, statistical analysis,projectmanagementandprocessimprovement. Proven
strengths:
 Developmentandimplementationof newapplications  Projectmanagementandtechnical teamleadership
 Communicate customerneedstotechnical staff  Improvementstoexistingapplications
 Client-facingtraining  Problemidentificationandresolution
Technical Skills
SAS,SQL Server,SSMS,SSIS,PopulationHealthManagementSoftware: ImpactPro(Optum),Care Analyzer(DSTHealth
Solutions),MSExcel,MS Word, MS PowerPoint,MSProjectVisio,WindowsOS
Professional Experience
Dovetail Health Inc., Needham MA 2013-2015
SeniorData Analyst (2014-2015)
 Lead analystforcustomizedETLprocessand analytical outcomesmeasurement formore thanfifteendifferentdata
feeds. Managedprojectstatus,resources andprioritiesand all client-basedrelationshipsforthe dataanalytics
department.
 Trainedjuniorstaff andconsultantsinETL and use of populationhealthmanagement software andmaintainedSAS-
basedcustomizedreportingusedforpatientselectionandoutcomesreporting.
Data Analyst (2013-2014)
 Responsible forthe ETL Developmentof healthcare-basedclaimsandeligibilitydatausing SQLServerand SSIS.
ImprovedandmaintainedQualityControl Excel reportswhichintegrateddatafromSQLdatabases.
United Health Group, Waltham, MA 2003-2013
SeniorProject Lead (2011-2013)
 Performedqualitative analysisof customer’smedical andeligibilityinformation usedforpredictive modeling of
healthcare utilization toidentifymemberswhowouldbenefitfromfocusedhealthcare management.
 Workeddirectlywithclientsduringsoftware implementationandprovidedoperationaltechnical support. Designed
and conductedclient-facingandinternal trainingsrangingfromdataeducationtoend-userreportinginterfaces.
 Recognizedasthe company-wide SubjectMatterExpertforImpact Pro software usedby clientsforpopulation
healthmanagement.
Sr. ApplicationDeveloper(2006-2011)
 Provide dataand analyticsupportforcustomconsultingprojectssuchasHospital Discharge Studies,PPONetwork
DevelopmentandCustomProviderProfiling.
 Workedwithseniorstatisticianstodevelopcustomanalyticsanddesignoutcome reportsforthese projects.
ApplicationsDevelopmentConsultant/Lead (2003-2006)
 Data analystfor numerousprojects includingProof of Conceptand Implementationof Predictive Modelingsoftware.
Active participationinthe salescycle resultedinteams80% salesclosure rate.

2. LISA PEPI,page 2
Verispan LLC, Waltham, MA 2003
Data Integrity Specialist(2003)
 Evaluatedqualityof pharmaceuticalandmedical claims. Investigatedandresolveddataintegrityissues.
 Developedautomatedvaliditychecks eliminatingmanual tasksand provided expertiseformedical claims.
Pegasystems, Cambridge, MA 2000-2002
 Technical Knowledge Manager (2000-2002)
 Projectmanagedanddevelopedaproduct whichmovedhistorical financial datafromoffline devicestoDASD.
Reducedcustomercostfor data storage andlicenses.
 Wrote technical anduser documentationandprovidedconsultingservicestofinancial institutions.
Additional Experience and Technical Skills
 Coordinatedmulti-teamresponse tomajorproductionsupportissues. Assistedcustomerinmonthlyfinancial
settlementof roamingchargesforall US wirelesscarriers.
 Definedandimplementedsystemtestenvironmentsfortwowirelesscommunicationsapplications. Documented
applications,developedY2K-relatedmodificationsandimplementedupdatedapplications. Supportednew versions
of these applicationsafterseamlessY2Ktransition.
 Developeddivision-wide processesandproceduresforsoftware testingandrelease engineering. Presented
processestouppermanagementforapproval. Implementedprocedurestoensure consistentdevelopment
practicesand reduce maintenance of existingapplications.
 Managed anddirecteda teamof consultantsandin-house staff indevelopmentof aPPO pricingsystem. The new
systemreduceduserresponse timefromseveralminutesto.01 seconds.
 SupervisedandparticipatedinCOGNOSsoftware modificationsfor the finance department. Thisprojectreduced
turn-aroundtime forrequestsby50% and improvedcustomerconfidence in the financial reporting.
 Selectedbyuppermanagementtoparticipate in key changestothe core applicationatthe vendorsite. The
upgradesto the bill-printingfunctionprovided abill formatthatwaseasilyconfiguredforeachcustomer.
 Createdgraphical representationsfromstatistical analysisandwrote sectionsof customerreports,detailingmedical
care utilizationandrecommendationsforimprovement.
 Maintaineddatabase of medical historyforthe largestepidemiological studyof heartdiseaseinthe UnitedStates
 Participatedwithphysiciansinthe firstHDL/LDLcholesterol studyandprogrammedstatisticsusedin the paperread
at the AmericanHeartAssociationconvention.
 Developedsoftware in CognosPowerhouse,Progress,VAXBasic,Cobol,C,ACMS,Inform, DOS,DCL,JCL, OpenVMS,
UNIX,MVS
Education
Bachelor of Science cumlaudeBiology,minorinComputerScience;PROVIDENCECOLLEGE,Providence RI
Professional Development
SQL, SQL ServerAdministration;ObjectOrientedAnalysisandDesign;XML,SystemsAnalysisandDesign;Client/Server
Overview;UnderstandingRelational Databases;Powerhouse Development(Cognos);Vax ACMS Applications
Development;Vax Basic;RMSStructuresand UtilitiesonVMS;Inform;Progress;Intermediate C,Focus,CMM
Recipient
ClientFocusAward,Clientrecognitionforoutstandingtechnical support