Shirley Kivi Resume

1. SHIRLEY A. KIVI
(661) 309-9120
shirley_kivi@yahoo.com
SUMMARY
Detail-oriented Senior Information TechnologyProfessional specializing in DB2 Cobol mainframe systems online and
batch processing with SQL via DB2 access/Spufi querying. Key strengths include projectmanagement for projects,
and problem resolution ofprojects assigned from testing to implementation.
TECHNICAL SKILLS
JIRA, Agile, ReqPro, SDLC, Lean Certification, COBOL, JCL, CICS, FTP, VSAM, TSO, WGS/IMS, SQL, DB2, DB2
connect, SPUFI, Access, Excel, Microsoft Word, Visio, Power Point, Business Use Cases, Crystal Reports
PROFESSIONAL EXPERIENCE
BUSINESS ANALYST II, ANTHEM contract work for INCONMA April 2017 - Present
Portfolio Execution, Cost of Care, Behavior Health Commercial Business, Behavior Health Directory
Provider Enhancement Project. Current role a Lead BA with the responsibility to work across systems to
complete requirements for signoff, identify dependencies and help resolve any cross system issues
blocking requirements completion/signoff.
 West (CA, CO, NV), CPMF (VA), CPF, CS90 (NY), Central FACETS, NE ACES, EPDSv2 (GA)
provider maintenance and new provider forms
 Radiology Level of Care NASCO National IT/CSS GUI
 AIM Genetics Testing provider file
 AIM MSK – EBA, ACES, CHIPS, CS90, FACETS, (WGS, ISG, SPIDER - UM RULES)
 Opioid Initiative
 Availity Overpayment and Recovery automation, Claims WGS, NASCO, CENTRAL FACETS
SYSTEMS ANALYST II, ANTHEM, NEWBURY PARK, CA November 2009 – May 2015
 Work primarily on the Mainframe online and batch Broker Commissions processing system and
Enrollment and Billing system monthly processing to pay broker commissions based on
policyholders and coverage information
 Experience eliciting requirements, facilitate/attend requirements gathering meetings, documenting
technical requirements or technical solutions
 Review requirements for system impacts, create technical responses
 Extensive knowledge of SDLC and RUP standards and procedures
 Attend SCRUM meetings for status updates and resolve issues that arise from testing defects.
 Trouble shoot test and production defects using Clear Quest and determine if they are system
issues or user error issues.
 Conduct meetings with the business for monthly commission process, tracking code changes
going into monthly releases. Run trending report and notify business that they can proceed with
their monthly processes.
 Create use cases for testing and system documentation.
 Act as a liaison between business and IT
 Work with offshore/onshore personnel to review code issues
 Disaster Recovery testing
BUSINESS SYSTEM ANALYST, FARMERS INSURANCE, Simi Valley, CA August 2008 – June 2009
 Work closely with Subject Matter Experts, Business Analysts and Contractors writing use case documents
and process flows based on requirements written by SME’s and BA’s for web based intranet Commercial
Business Insurance system including renewals, new bus iness and endorsements.

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 Conducted requirements walk through review meetings via webinar, remotely and on site with business,
developers, SME’s, BA’s, Project lead and management.
 Performed as liaison between SME’s and programmers when clarification needed to be made regarding
business use case requirements.
 Created PowerPoint presentation documents with screen prints of the system’s process flow for New
Business quote, Umbrella and Endorsements.
BUSINESS SYSTEM ANALYST EXPLORER INSURANCE COMPANY, Santa Clarita, CA
November 2006 – July 2008
 Worked w ith IT managers, Accounting, Underw riting, and Claims as Team Lead on Mainframe Replacement Z9 project to
prepare and implement use cases and test plans.
 Coordinated meetings and created documents to instruct business on procedures to follow .
 BI (Business Intelligence), BO (Business Objects), QuickMart, documented objects and descriptions and identified issues
w hen developing reports for Marketing w hile creating advanced reporting functions for marketing,
 Worked w ith Marketing and IT using business test cases on QuickMart user acceptance testing project w hile w orking on
the testing team for QuickMart BI (Business Intelligence), Performed analysis on issues that occurred w ith Web based
Intranet and mainframe PMS to determine w hether they w ere break fixes or enhancements and notified IT to get them
resolved.
 Worked w ith Claims and IT documenting business requirements w hen adding Consumer Bill of Rights letter to policy
notices project w as on time and implemented in a timely manner.
 Worked w ith IT to update 50 forms w ith logo on notices by creating business requirements and review ed printed test
notices for accuracy.
 Created and updated business BI (Business Intelligence) test cases excel documents w ith test results.
 Used production parallel use cases to verify accuracy of code changes.
 Documented business requirements for Agent Weekly Status to be discontinued from mailing and added report as online
w eb link.
 Submitted several requests to IT and follow ed up on implementation of zip code/territory GTAM updates.
Maintained/updated many complex Excel reports daily, w eekly, monthly and distributed to management.
SENIOR PROGRAMMER ANALYST 21st
CENTURY INSURANCE COMPANY, Woodland Hills, CA
February 2003 – November 2005
 Maintained programs for online and batch processing and resolved production issues. Tested and migrated projects in
development w hile partnering w ith international programmers.
 Managed implementation of all annual Corporate Accounting processing by working closely w ith management to process
accurate 1099-MISC in-house vendor reporting.
 Designed, documented, implemented and supported new vendor system batch processing to combine w ith Legacy
vendor reporting to extract data from DB2 tables, create reports and transmit to vendor for report archival on CD and in-
house printing/mailing of the 1099-MISC forms. Recognized by Management of Corporate Accounting for superior
performance.
PROGRAMMER ANALYST 21st
CENTURY INSURANCE COMPANY, Woodland Hills, CA
(February 1995 – February 2003)
 Saved the company $20,000 annually by partnering w ith Premium Accounting users to implement daily data extract
process using FTP to server for encryption, sending bulk transmission data to Bank of America’s processing facility
eliminating need for manual data input. Follow ed production parallel business test use cases to verify accuracy of data
sent to and retuned from B of A. Recognized by Management of Information Services and received Senior Programmer
Analyst promotion.
 Documented the Legacy Vendor Systemw ith screen prints and flow chartsstarting from the Commission and Claims daily
extract jobs. Documentation w as used to help design the new vendor system.
 Report developer using Peoplesoft and BO (Business Objects) CrystalInfo. Monitored daily, w eekly and monthly reports.
Coordinated and implemented procedures to correct production problems and maintained documentation for future
reference. Upgraded testing project set up for all of the report objects in the test and production regions to be scheduled
and tested. Gathered user requirements and modified existing Crystal Reports/SQL based on user requirements. Ran
updated reports and did thorough parallel of production testing. Produced test results for user approval and
implemented/monitored reports after moving to production. Follow ed up w ith users to make sure reports w ere accurate
based on user requirements.
 Tested and implemented Y2K modifications to Vendor and Vehicle Maintenance batch and online programs.
PROFESSIONAL DEVELOPMENT AND TRAINING
Mastering the Requirements Process by Systemation
Requirements Certified Lean Master Practitioner
Business Process Analysis in house training at Explorer Insurance
Logic, COBOL and Advanced COBOL, L.A. Pierce College
Custom U4271 – SQL Workshop by IBM
Advanced Crystal Reports 7.0
Introduction to Oracle for SQL users PL/SQL