The document provides a summary of Padmashree Muralidharan's professional experience and qualifications. It highlights over 9 years of experience in business analysis, system analysis, software development, databases, and project management. Recent experience includes working as a Systems Analyst at United Health Group where responsibilities involved examining business requirements, solution design, and testing coordination. Previous experience includes roles as a Business System Consultant at Express Scripts and various analyst and developer roles at other organizations. The document lists technical skills and project experience demonstrating expertise in areas such as requirements gathering, system design, and application development.

1. Padmashree Muralidharan
padma.mf@gmail.com
+1-860-838-1918
Eden Prairie, MN-55344
Summary:
9+ years of IT experience in Business Analysis, System Analysis, Software Development life Cycle (SDLC), RDBMS,
Project Cycle Management (PCM), Software Validation and Decision Support Systems. Experience in working with
clients to understand and implement requirements and in providing team leadership for development support
teams comprising company as well as client and third party contract staff. Specializing in working with technical
staff to create, interpret, and implement business requirements into technical specifications. Hands -on
management experience developed and established through a variety of cross -functional businesses team
assignments. Excellent work ethics and analytical skills coupled with good communication and interpersonal skills
describinga committed team player.
Expertise:
 Goal Oriented Business Process Analysis and Modeling, Testing: Planning, Coordination, Execution,
Process Re-engineering & Analysis.
 Possess strongworkingknowledge in Health Care and Banking Industry.
 Extensive Project and Team management experience covering largeand small projects.
 Full lifecycleSystem Development experience includingRequirements, Analysis/Design,
development/testing, and Implementation.
 Conducted Gap Analysis, Risk Analysis, Feasibility Analysis, Requirement Analysis, and then organized
review meetings with various Stakeholders and the end users aimed towards finalizing the Software
Requirement Specifications.
 Experience in development of Process Flow Diagram, Use Case Diagram, Activity Diagram, and Sequence
Diagramby using tools such as Rational Roseand MS Visio.
 Extensive experience in producing artifacts like the Business Scope & Vision Document, Business Glossary,
Business ModelingGuidelines and BusinessUseCaseModels.
 Used Elicitation techniques like interviewing, questionnaires, brainstorming, JAD, observation, and
document analysisfor requirement gathering.
 Created Test Strategies and Test Plans to effectively test the system and to measure the performance.
 Involved closely with the Developer and Testing team duringdefect resolution phase.
 Involved in Onsite & Offshorecoordination.
 Excellent written and oral communication skills with the ability to communicate appropriately in business
and technical situationsatall levels.
Technical Skills:
OperatingSystems: MVS, Windows 95/98/00/NT/XP, MS-DOS
Languages: SQL, C, C++, COBOL, JCL, CICS
RDBMS: DB2, IMS DB, Oracle8.x / 9.x, SQL Server 2000, MS Access
Requirements Management: Rational RequisitePro
Business Modeling:MS Visio
Change Management Tools: Clear Case,Clear Quest
Testing Tools: Quick Test Pro, Quality center
SQL Server Tools: Query Analyzer, SQL Server Management, SSIS, SSRS, SSAS, SharePoint.
Database:MS SQL Server 2008 R2, 2005,2000, SQLCMD, MicrosoftOffice2007/2003,MS-Access.
Applications:MS OfficeSuite, Adobe Suite, Rational Suite

2. Project Experience:
United Health Group, Eden Prairie MN April 2016 - Till now
Systems Analyst
The Integrated Clinical User Experience(ICUE) application isa cornerstoneof the eSync suite servicingall
UnitedHealth Group business segments (this includes all UHC segments as well as Optum directsales).This Web-
based application connects utilization management with case,diseaseand health and wellness management
functions,providingan end-to-end servicedelivery across the continuum of care.This platform helps us deliver a
more coordinated,integrated experience to our members and the health care communities that supportthem
ICUE platformprovides both clinical and non-clinical staff with a consolidated setof tools across business segments
and a common user experience to perform their tasks more quickly and effectively. This application will beused by
all clinical staff performingintake. Inpatientcoordination,outpatient coordination,coveragereview, caseand
diseasemanagement, complex medical conditions,as well as health and wellness management functions
Responsibilities:
 Examiningand clarifyingbusinessrequirements with Business Analystor Business resources.
 Responsible for solution design by working interactively with Architect and Development resources via group
work sessions.
 Support the QA, UAT and Release phases of the project via defect analysis,changemaintenance, etc.
 Working with multiple disciplines and on varied deliverables requires leveraging effective communication,
multitaskingand organizational skills.
 Analyzes the feasibility and developed requirements for new systems and enhancements to existing systems;
ensures the system design fits the needs of the users.
 Document changes for functional and business specifications; writes detailed universally understood
procedures for permanent records and for use in training.
 Interpret case management systems and functional technical literature and translates in terms
understandableto the end-users.
 Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups,
SprintCheck-In, SprintReview & Retrospective.
 Developed solution by preparingand evaluatingalternativeworkflow solutions.
 Conducts change impact analysis to assess the potential implications of changes and documents court
business rules,functions and requirements.
 Participated in designingand development of software usingagiledevelopment practices .
 Acts as a liaison between technical analysts, information technology analysts, consultants in the analysis,
design, configuration, testing and maintenance of case management systems to ensure optimal operational
performance.
 Provided periodic status reports to senior leadership aboutDefects.
 Participatein Defect triage callson daily basisand takeappropriateactions.
Express Scripts Inc. Bloomington MN August 2015- Feb 2016
Business System Consultant
A Pharmacy Benefit Manager (PBM) is the concept of administration of prescription drugs.They are primarily
responsibleto process and pay the prescription drugclaims
Project- Merger project(WellPointPBM– ExpressScripts)
Due to rebates and discounts provided by a third party PBM, clients can move to different PBM administrators as
they wish.During this transition,a few claimdata needs to be shared with the new PBM administrator as a data
file.The process of loadingthis claimdata filein the PBM application is known as Data Load. Data Load function is
part of Application development and supportwhich includes PA and Claims history loads.
Responsibilities:
Solution Design and Development:
 Partnered with Business and BA teams to understand and document requirements
 Translated business requirements into Technical Specificationsfor ITdevelopment
 Created application blueprints,usecases,architecturediagrams,flowcharts,complexity metrics

3.  Led development teams of 10 developers includingoff-shorelocations
 Designed Logical and Physical data models
 Re-engineered legacy applications
 Migrated applicationsand data acrosstechnology platforms
 Wrote User Stories based on the requirements gathered from all thestake holders .
 Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups,
SprintCheck-In, SprintReview & Retrospective.
 Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology
environment as they attempted to transition to an AgileMethodology.
Data Migration:
 Led multipledata migration projects
 Led migration of over 3 billion claims during application integration as part of company merger with an error
rate of less than .5%
 Designed strategies to performance tune applications on either systems to support migration of huge data
volumes on a tight schedule
Troubleshootingand Application Support
 Provided firstlevel triage for ITClaims Services department
 Developed Standard Operating Procedure for the triageteam
 Led the triage team of 50 team members includingnear-shoreand off-shoreresources
 Resolved Production CICS and Batch Abends.
 Excellent knowledge in creating Databases, Tables, Stored Procedures, DDL/DML Triggers, Views, User defined
data types, functions,Cursors and Indexes usingT-SQL.
 Great ability to create and manage various databaseobjects liketables,views.
 Experience in Data Conversion and Data Migration using SSIS across differentdatabases.
 Experience in creatingpackages to transfer data between FLAT FILES to SQL SERVER using SSIS.
 Mentored and trained existingand new team members
 Provided periodic status reports to senior leadership
Business System Analyst Oct 2011- April 2013
WIPRO LTD
Project:SWIFT– (SocietyforWorldwideInterbankFinancialTelecommunication)
State Street is a leading financial services provider serving some of the world’s most sophisticated institutions. It
offers a flexible suite of services that spans the investment spectrum, includinginvestment management, research
and trading, and investment servicing. State Street Corporation has decided to transition maintenance and support
of the application SWIFT to Wipro. As part of AMS transition, Wipro SWIFT team works with SSC to transition all
the necessary knowledge of this application during Knowledge Acquisition Phase (KAP). KAP activities involve
understanding of the processes, architecture, functional requirements and other details of the application that are
being supported by current SSC team. The understanding of the application knowledge is captured in the System
Maintenance Technical Document (SMTD), which gives the individual an insightinto the system functionality.
Responsibilities
 Worked towards gathering Business Requirements, functional and non-functional requirements. Responsible
for coordinating Joint Application Development (JAD) sessions with business users, technical team, DBAs,
testing team to analyze and validate the requirements, application lifecycle, gather and define the key
performance indicators,document and present the requirements specifications.
 Maintained the Traceability Matrix table to uniquely trace the identified business requirements to general
design to testing as proof that requirements requested have been developed into a solution and that it has
been tested and tracked.

4.  Conduct JAD sessions and created business requirements document usingRequisitepro tool
 Prepared business analysis of currentstate and future state for the applications
 Created Use casediagrams.
 Mappingrequirements and providingthem best solutions involvingevaluation & definition of scope of the
Project & finalization of projectrequirement with proper project plan.
 Holdingreview meeting with development team & Business Stakeholders to monitor the progress of the
project as per schedule/ budget and ensuringtimely completion & delivery of the project.
 Definingthe processes and approval note for business buying.
 Delivering & implementing the project as per scheduled deadline, extending post implementation,
maintenance
& support to the technical team and customer.
 Cost /Effort Analysis for each development.
 Creating & sustaininga dynamic environment that fasters development opportunity and motivates better
Performance among team members.
 Interface between technical development team and business users to resolve any issues and doubts that may
ariseduringITdesign phase
 Planning and prioritizing the requirements that can be delivered ahead of time for thorough testing by the
testing team and business community usingreleasemanagement skills
 Applied business vision and directed to deliver results on time and within budget
 Established process model for deliveringthe requirements
 Responsiblefor buildingand mentoring team to execute projects
Environment: COBOL, CICS, JCL, VSAM,XPEDITOR, FILE-AID, ABENDAID,and DB2.
Express Scripts Inc., Cognizant July 2010- April 2011
Business System Analyst
A Pharmacy Benefit Manager (PBM) is the concept of administration of prescription drugs.They are primarily
responsibleto process and pay the prescription drugclaims
Project- Merger project(WellPointPBM– ExpressScripts)
Due to rebates and discounts provided by a third party PBM, clients can move to different PBM administrators as
they wish.During this transition,a few claimdata needs to be shared with the new PBM administrator as a data
file.The process of loadingthis claimdata filein the PBM application is known as Data Load. Data Load function is
part of Application development and supportwhich includes PA and Claims history loads.
Responsibilities:
 Meetings with ESI business users to gather business requirements and Creating requirements traceability
Matrix from requirement to NCPDP D.0 (National Council for Prescription DrugPrograms) implementation
guide.
 Consolidatingand presentingbusiness requirements to the entire business community. This presentation will
give a complete visibility of changes/enhancements requested by all thebusiness users usingMicrosoftVisio.
 Analyze Business requirements and translatethem into more meaningful system requirements. Provide
Design support to new federal mandated projects.Understand the effect of new changes on the system and
propose new solutions or acceptthe changes for further development based on the impactanalysis.
 Interface between business sponsors and technical development team and business users to res olveany
issues and doubts that may ariseduringITdesign phase. Coordinatewith IBM IT team and ESI Business team.
 Review and approvethe delivery from System Testing team before itis sent to business group for the user
acceptance.
 Support Business group in doingverification and validation of the system design documents and obtain the
business approval to proceed further with the build and testing phase.
 Analyzed business requirements and segregated them into high level and low level Use Cases,Activity
diagrams.
 Coordinated with developers to quickly resolvethe defects associated with them.

5.  Identified gaps in the business process.
 Developed dashboard reports using Reporting Services, Report Model and ad-hoc reporting using Report
Builder
 Creating reports using SQL Reporting Services (SSRS) for customized and ad-hoc Queries.
 Involved in designing,developing, debugging and testing of reports in SQL Server Reporting Services (SSRS).
 Worked with Technical Architects and Database analysts for the Design of Summary tables required for
efficient Report Design
 Coordinating with the development team to set up test environment for issue escalation and issue resolution
process for SIT and UAT testing to enable smooth operation
 Wrote test cases and test scripts for the User Acceptance Testing and logged and coordinated defects with
developments and business.
 Identified and involved with all key stakeholders, contributors, business, operations and technical resources
that must participate in projects and ensure that contributors are motivated to complete assigned tasks within
the parameters of the project plan.
 Analyzed business scenarios to track possible business outcomes for the functions, which could be
incorporated into more, detailed test scripts.
Environment: COBOL,IMS, JCL, VSAM,CICS,XPEDITOR, FILE-AID, ABENDAID,and DB2.
Australia & New Zealand banking group limited Oct 2006- Jul 2009
SystemAnalyst
Call Flow is a Middleware Messaging System that acts as an interface/router between several front ends and
various back ends. Abstraction is based on the front-ends providing Call Flow a message as a ‘business request’.
Call Flow translates this into one or more back-end ‘service requests’. Each service request returns a data group,
which in most cases would provide a super-set of the data required. Because most back-end systems are package
based, the use of generic messages allows efficient blocking of data to an interface designed to broker. Initially,
Call Flow would broker the reply messages of the service requests to provide the specific data defined by the
business request; however, the norm is now to pass the entire backend response message onto the calling front-
end. In this way, a single back-end service request could be called by many business requests, across many
different front-ends, providinga set of generic messages.
Responsibilities:
 Responsible for the execution for the project life cycle (SDLC), including requirements gathering, design,
testing, implementation and documentation, as required.
 Facilitated smooth completion of project by providing insurance subject matter expertise to the team and
utilizingsubjectmatter know-how for quality assurancepurposes.
 Provided issue resolution recommendations to project managers for each project. Ensure that there is regular
and effective communications of issues and correctiveactions between teams;
 Implemented data access, storage and validation routines on the database server using structured Query
Language (SQL)
 Organized and conducted extensive JAD sessionswith users to identify and understand requirements.
 Responsiblefor doingthe gap analysis for theinterfacingsystem.
 Developed customer deliverables, including Detailed Specification Documents, Call flow document and General
system design documents. Assisted clients duringUAT Environment.
Value Source TechnologyLimited,Belgium/Chennai May 2006- Oct 2006
Software Programmer
Project:Develop/Convert(Migration) COBOLcode usingVAGtool
Migration projectusingVAG Tool. VAG Tool is a powerful, integrated development workbench used by
programmers to fully define, test, build and deploy traditional aswell as web-ready enterprise level systems on a
variety of platforms and in record time. A powerful simulation and testenvironment enables the programmer to
fully test the system without ever compilingor deployingto the final target system. Once the application isfully
verified,a code generation facility can beinvoked to transformthe high level environment-neutral specifications

6. into native3GL sourcecode (Java,C++ or COBOL) optimized for the selected execution systems for compilation
and deployment in production.
Responsibilities:
 Responsiblefor systems programming COBOL, DB2, VSAM.
 Involved in Analysis,Design,and CodingUnit Testing phases of SDLC.
 Analyze business problems and proposeeffective solutions.
 Participatein all testingrelated activities such as technical walkthroughs and lifecyclereviews.
 Manage the testing process,schedule batch tests, log and track defects.
 Written and executed manual test cases for Mainframeapplication and logged the defects in Quality center.
 Coordinated system testing cycle,issues trackingand resolution.
 Identified test cases which could potentially detect critical shortcomings in process/ system/ product behaviors
Environment: COBOL, JCL, VSAM, CICS, XPEDITOR, JCL, ENDEVOR and DB2, Mercury Quality Center, SQL.
WellPointINC Jun 2005 to May 2006
Developer–US Technology
Project:Dental andVisionclaimsIntegration
Dental Services is part of the Well Point Specialty Division of Well Point Health Networks Inc., one of the nation’s
largest managed care organizations. Products are offered through wholly owned subsidiaries of Well Point Health
Networks Inc., in California and outside of California. Dental Services is one of the oldest and most experienced
dental plan administratorsin this country today.
Responsibilities:
 Programmed the application using COBOL, CICS, DB2, JCL and SQL.
 Involved in COBOL Codingand testing of Programs.
 Gathered impacts and prepared System Requirements specifications.
 Developed detailed Test Plans and Test Cases in Mercury Quality Center and executed them.
 Assists in ensuring proper deployment of the application through the various test environments and
production; including coordination with other Developers in the use of common components in all test and
production environments.
Education Background:
Bachelors of Engineering passed out in 2004 with 80% from Bharathiyar University
References:Provided upon request