1. BONNIE K. PRUDLOW
bonnie.prudlow@gmail.com
SOF T W ARE ENGI NE E R AND FI NANCI AL ANALY ST
 Experienced SAS Software Engineer with expertise in system analysis, design, development, andproduction
support of critical corporate and financial applications.
 Extensive background in financial reporting and data warehousing in the Health Care and Financial
industries.
 Strong emphasis in detailed analysis, collaborative problem solving, implementing process improvements,
and driving for results.
SKILLS
Languages:
SAS: Unix, EG, PC
SAS Macros
SAS Stored Procedures
SQL, PL/SQL
HTML
Packages:
SQL Server, Toad
1099 Express
Microsoft Visual Studio (TFS)
MS Project, Access, Office Suite
Tableau
Platforms / Databases:
Unix
SPDS Server
Windows
Oracle
PROFESSIONAL EXPERIENCE
WELLCARE HEALTH PLANS, INC. — Tampa, FL
Provides government-sponsored managed care services, primarily through Medicaid, Medicare Advantage and
Medicare Prescription Drug Plans, serving more than 3.8 million members.
Senior Software Engineer, Encounters/Informatics, IT/Finance/CSO 08/2012 to Present
Responsible for data analytics, metric reporting, andremediation of encounters submissions. Coordinate with
the state markets, IT development teams, and encounters operations, to ensure all contracted service level
agreements are met.
Key Results:
 Saved the company $425,000/month in liquidateddamages by developing a NJ state category of service
report, giving insight into claims inventory that could be submitted to the state to hit contracted SLA
benchmarks. Developedunder urgent deadlines, coordinated with NJ Dept of Human Services and many
departments including NJ Executive Team, IT, and Market Operations.
 DevelopedFL MMA market reports, provider FTP reports, storedprocesses with a user interface for adhoc
on-demand reporting. Critical for avoiding sizable fines for non-compliance with state SLAs.
 Responsible for the accurate and timely submission of state rate setting files and AHCA audits.
 Department liaison for the SAS9.3upgrade,involving monthsoftesting andweekendremediation toinsure
a smooth transition.
 Team SME for SAS, TFS, infrastructure, increasing efficiency, and network space utilization.
Senior Programmer Analyst, Medical Economics/Health Analytics, Finance 03/2007 to 08/2012
Responsible for the SAS applications designed to support financial operations, including the Service Fund
Provider Settlement System, Profitability Analysis, Cognos Reporting Cubes, Accruals, Executive Trend,
Monthly Monitoring, State andFederal Regulatory Reporting, andIRS 1099s. Transformeddata sources into
a SAS data warehouse repository, including membership, premium, claims, capitation, pharmacy, vendor, and
varied external data sources.
Key Results:
 Received WellCare CEO Quarterly Values in Practice (VIP) Award, July 2012
 Subject matter expert ininstitutional claims,setting the company standardfor the calculationsof inpatient
bed days, hospital admits, and many inpatient cost and utilization calculations vital to management
initiatives to reduce medical costs by $ Millions annually, andutilizedin contract negotiations, rate setting
initiatives, forecasting trends, and profitability analysis.

2. BO N N I E PRU DL OW Phone: (813) 494-5788  Page 2
 Delivered the critical Service Fund settlement system on schedule every month, provided immediate
resolution to varied data issues, and produced accurate html web reports and actuarial accruals.
 Transformeddetailedbase level tables containing hundreds of millions of rows into a Dim - Fact structure
to support the Cognos dimensional star schema for management financial analysis.
 Utilized a detail oriented approach necessary to resolve complex data and systems issues to produce
accurate results for executive financial reporting under time sensitive deadlines.
 Mentored, trained, and assisted coworkers, actuaries, financial analysts, and business partners.
Senior Programmer Analyst, Regulatory Reporting, Information Technology 11/2004 to 03/2007
Responsible for regulatory reporting and data warehousing.
Key Results:
 Lead a team of 4 consultants to create a new encounter data ETL system, setting the standard for the
cleansing and loading of error prone vendor data sources.
 Createdan entirely newsysteminSAS for the production ofthe IRS 1099filing.Createdan audi t compliant
documented process incorporating multiple data sources. Drastically reduced sanctions ranging from
$250,000 - $750,000/year for non-compliance with federal regulations to negligible.
 Responsible for scheduled and adhoc regulatory reporting, supporting Federal, IRS 1099, State, CMS,
AHCA, SOX, HEDIS, MEDSII, CRMS, Mercer, Audit, and internal requests.
 Coordinated efforts across multiple business departments and balanced competing priorities to deliver
required regulatory reports for the company, meeting all federal, state, and agency deadlines.
 Took a leadership role by mentoring and training team members and engaging in cross-functional
collaboration with associates to resolve complex issues.
JP MORGAN CHASE, Chase Card Services — Tampa, FL
A leading global financial services firm in investment banking, consumer financial services, small business and
commercial banking, financial transaction processing, asset management, and private equity.
Technical Officer 08/2003 to 11/2004
Project Management, Process Improvement, Quality Testing, and Metrics Analysis.
Key Results:
 Increasedproductivity, reduceddefect rates,andimprovedmetrics in the corporate scorecardby instituting
process improvements, analyzing trends, and calculating valuable measures.
 Created a new resource allocation model utilizing MS Project to improve forecasting resource allocation
across multiple projects and releases.
 Reviewed business requirements, system specifications, design spe cifications, and test plans for
consistency and completeness, and developed integration test plans.
 Performed integration testing under tight deadlines before application releases were delivered.
 Utilized SAS, JCL, Visual Basic, TestDirector, TSO/ISPF, Microsoft Office, MS Access, and Sybase, on
Mainframe, PC, and AS400 platforms. Trained in VB.NET, C++, HTML.
Information Systems Specialist 07/2000 to 07/2003
Data Warehouse and Mainframe Systems.
Key Results:
 Generatedan additional $5 million per month in interest revenue by devising a refundprocess critical to
implementing the void rate sale project months ahead of schedule.
 Performed quantitative analysis and resolved errors in cardholder pricing, interest rate calculation
adjustments, rewards points, marketing programs, balance consolidation programs, account privacy,
securitizations, portfolio acquisitions, and legal requirements.
 Streamlined adhoc processes into automated procedures, resulting in significant cost reduction .
 Translatedclient issues into business requirements and systems specifications, developed enhancements,
and provided production support.
 UtilizedSAS, COBOL, JCL, SQL, Hyperion, TSO/ISPF, DataXpert, Xpediter, Microsoft Office, MS Access,
Sybase, and VSAM, on Mainframe, PC, and AS400 platforms.

3. BO N N I E PRU DL OW Phone: (813) 494-5788  Page 3
CASE CORPORATION (Currently CNH) — Racine, WI
A world leader in the agricultural and construction equipment industries, integrating engineering, manufacturing,
marketing and distribution of equipment in 170 countries.
Senior Programmer Analyst 04/1993 to 09/1996
Key Results:
 Managedthe MicroControl financial consolidation system to capture worldwide financial data andproduce
monthly balance sheet and income statement reports.
 Performeddetailedanalysis,formulatedrecommendations,andimplementedmodifications tooverhaulthe
error prone consolidation interface system.
 Streamlined processes to reduce the month end close cycle from 7 to 3 days, resulting in substantial
company overtime cost reductions, and directly impacting 12 accountants.
 Responsible for the analysis anddesign of a worldwide conversion of variedacquired financial applications
into one consolidated Dunn & Bradstreet SmartStream Financial client server system.
 UtilizedSAS, COBOL, MicroFocus COBOL, PowerBuilder, JCL, MicroControl, TSO/ISPF, Microsoft Office,
and MS Access on Mainframe and PC platforms.
WISCONSIN GAS COMPANY (Currently WISCONSIN ENERGY) — Milwaukee, WI
Provides electric and natural gas service to customers in areas of Wisconsin and Upper Michigan.
Senior Programmer Analyst 01/1990 to 04/1993
Key Results:
 Responsible for Accounting, General Ledger, Payroll, Purchasing, Human Resources, Corporate Benefits,
Legal, Materials Management, Fleet, and Telecommunications systems.
 Managedproject development through the entire systems development life cycle,including project scoping,
analysis, design, coding, testing, installation, maintenance, and enhancements.
 Collaborated with business and technical clients to analyze problems and develop solutions.
 Carefully coordinated time sensitive conversions of multiple systems into production.
 Utilized SAS, COBOL, JCL, TSO/ISPF, VSAM, and DB2 on Mainframe and PC platforms.
EDUCATION
MASTERS OF BUSINESS ADMINISTRATION (MBA)
Finance, Statistics, and Information Systems
Marquette University – Milwaukee, WI – May 1995
Distinctions: Graduatedwith Honors (top10%),
Beta Gamma Sigma Honor Society Awardfor Academic Excellence
BACHELORS OF BUSINESS ADMINISTRATION (BA)
Management Information Systems
University of Wisconsin Milwaukee – Milwaukee, WI – December 1989
Distinctions: Graduatedwith Honors (top10%),
OF NOTE
Professional Development:
 Received WellCare CEO Quarterly Values in Practice (VIP) Award, July 2012
 SAS Global Forum: 2012, 2010, 2008, 2006, 2005. South East SAS User Group: 2013
 Leading a SAS Certification Preparation course
 WellCare SAS User Group Leadership Team