Shirley Talaguit
talaguitshirley@gmail.com • 214-663-2941
Manager
Dynamic employee relations and customer service manager with 20+ years of proven experience managing
executive-level special projects and operational budgets of up to $500,000.
— Key Qualifications —
 Defines and sets goals based on organizational and leadership goals. Actively monitors progress and revises
course, as needed, in order to ensure defined outcomes.
 Dynamic leader with a history of establishing and cultivating relationships with external business partners
and community leaders. Embraces cultural diversity at all levels.
 Proven track record of conducting insightful operations analysis to develop best practices and enterprise-
wide initiatives resulting in decrease cost.
 Optimizes annual departmental budgets up to $500,000 by consistently attaining categorical cost reductions
of up to 10% in multiple areas of expense.
 Tech-savvy professional with comprehensive expertise in administering SharePoint sites, Peoplesoft,
Microsoft Office Applications (Excel, Outlook, PowerPoint, Word, and Adobe) and Lawson.
Professional Experience
Parkland Health & Hospital Systems – Dallas, Texas, 1994 to Present
BOARD LIAISON, 10/2012 to Present
Direct full scope of Board-related activities across all hospital and health systems functions.
Selected Contributions:
 Budget Management: Manage budgets up to $500,000 for projects and departments such as Operations
Budget inclusive of labor, supplies and revenue,
 Cost Reductions: Decreased office supply expenses by 10% by converting from a paper (hardcopy)
board book to an electronic board book, reducing paper, binder, courier and overtime costs. Catering
budget by 7% by researching and selecting low cost, high quality vendors. Many of these vendors were
MWBE vendors.
 Leadership: Supervise up to 10 personnel. This team was among the first to embrace and utilize
electronic filing systems instead of paper systems. This electronic filing saved the hospital the cost of
renting storage facilities.
 Initiative Development: Conduct data analysis and interpretation to identify best practices and
recommend initiatives such as the creation of an internal SharePoint site in which Board documents were
accessible to housewide employees, eliminating the need to call a specific person when documentation
was need during various surveys/audits (JCAHO, Medicaid, OIG, etc.) resulting in savings housewide by
eliminating the need for paper copies of Board documents. This also granted employees 24/7 access,
when needed.
 Community Relations: Collaborate across internal departments to develop positive community relations,
cultivate relationships with community leaders and organizations, and work with business partners and
community stakeholders to coordinate hospital tours, community and employee forums.
 Reporting and Site Management: Administrator of the Board’s “Eyes Only” SharePoint site and Board
internal site and prepare various reports tracking and analyzing operational activities.
Shirley Talaguit ••• Page 2
 Meeting & Event Coordination: Coordinate Board of Managers, Board Committees and Executive
Sessions meetings, retreats, conferences, and presentations. Also coordinate presentations for
Commissioners Court meetings.
 Research & Documentation: Conduct, assemble, and summarize research for complex reports, special
projects, and presentations, and administer the Board’s SharePoint site.
 Personnel Training: Train personnel, executive staff members and Board on features and use of the
internal SharePoint site and Board “eyes only” SharePoint Site.
 Compliance: Ensure compliance with federal and state and county laws, as well as internal and external
guidelines, policies, and regulations.
Parkland Health & Hospital Systems
OFFICE MANAGER/EXECUTIVE ASSISTANT I, 01/2007 to 10/2012
Direct administrative personnel providing support to the Senior Vice President and Director of Nursing.
Oversight the management of calendars and schedules, files, travel, and the recording and maintenance of
minutes for senior leadership meetings with multiple foci including Directors’ meetings, Division Managers’
meetings, Performance Improvement, and High Performance.
Selected Contributions:
 Employee Activities: Coordinate employee-centered activities such as monthly breakfast with the
division vice president, in which 10 random employees were selected. This gave employees a chance to
interact one-on-one with the vice president, and provide suggestions for how they would improve service
in their areas. This activity resulted in increased employee morale. Also, coordinated team building
retreats for supervisors and directors – highlighting areas using best practice initiatives and positive
outcomes in areas of budgeting, employee satisfaction, patient satisfaction and work-life balances.
 Budget Management: Manage operating budgets up to $200,00 inclusive of labor, training, capital
supplies and revenue,
 Leadership & Personnel Training: Train and supervise a team of 10 administrative staff. Review staff
performance and recommend corrective action, as needed. Frequently solicited to provide training to
administrative support numerous divisions. Created the Administrative Professional Network, which host
quarterly networking and training events.
OFFICE MANAGER, 08/1994 to 01/2007
Provide training and leadership to administrative support staff assigned to support the Director, Associate
Directors, and Financial Managers in all administrative activities including calendar management, employee
activities, meeting documentation, and analytical reports regarding budget and salary, long-term patient stay,
patient days by location, daily census, and faculty contract information.
Educational Background
Bachelor of Science, Human Relations & Business, 2015
AMBERTON UNIVERSITY, Garland, TX
Associate of Arts, Business Administration, 2012
CEDAR VALLEY COMMUNITY COLLEGE, Lancaster, TX
Certificate, Human Relations, 2008
CEDAR VALLEY COMMUNITY COLLEGE, Lancaster, TX
Awards & Affiliations
Servant Leadership Award, 2010
Circles Award nominee, 2009
Shirley Talaguit ••• Page 3
Employee of the Quarter, 2003
CEO Award Nominee, 2002
Service Star, 2001
Above & Beyond Employee of the Year, 2000
Secretary of the Year, 1996
Advisory Board Member, PCI Health Training Center
Member, Dallas Business Council for the Arts - Leadership Arts Institute
Member, National Association of Professional Women
Outreach
 American Heart Association Race for the Cure  March of Dimes Division Coordinator
 Administrative Professionals Network Consultant  For Sisters Only Health Fair
 United Way Department Representative  Stew Point Community Outreach
 Meals on Wheels  Relay for Life Cancer Run
 Cinco de Mayo Health Fair  Employee Directed Grants

Shirley Talaguit Resume-2016

  • 1.
    Shirley Talaguit talaguitshirley@gmail.com •214-663-2941 Manager Dynamic employee relations and customer service manager with 20+ years of proven experience managing executive-level special projects and operational budgets of up to $500,000. — Key Qualifications —  Defines and sets goals based on organizational and leadership goals. Actively monitors progress and revises course, as needed, in order to ensure defined outcomes.  Dynamic leader with a history of establishing and cultivating relationships with external business partners and community leaders. Embraces cultural diversity at all levels.  Proven track record of conducting insightful operations analysis to develop best practices and enterprise- wide initiatives resulting in decrease cost.  Optimizes annual departmental budgets up to $500,000 by consistently attaining categorical cost reductions of up to 10% in multiple areas of expense.  Tech-savvy professional with comprehensive expertise in administering SharePoint sites, Peoplesoft, Microsoft Office Applications (Excel, Outlook, PowerPoint, Word, and Adobe) and Lawson. Professional Experience Parkland Health & Hospital Systems – Dallas, Texas, 1994 to Present BOARD LIAISON, 10/2012 to Present Direct full scope of Board-related activities across all hospital and health systems functions. Selected Contributions:  Budget Management: Manage budgets up to $500,000 for projects and departments such as Operations Budget inclusive of labor, supplies and revenue,  Cost Reductions: Decreased office supply expenses by 10% by converting from a paper (hardcopy) board book to an electronic board book, reducing paper, binder, courier and overtime costs. Catering budget by 7% by researching and selecting low cost, high quality vendors. Many of these vendors were MWBE vendors.  Leadership: Supervise up to 10 personnel. This team was among the first to embrace and utilize electronic filing systems instead of paper systems. This electronic filing saved the hospital the cost of renting storage facilities.  Initiative Development: Conduct data analysis and interpretation to identify best practices and recommend initiatives such as the creation of an internal SharePoint site in which Board documents were accessible to housewide employees, eliminating the need to call a specific person when documentation was need during various surveys/audits (JCAHO, Medicaid, OIG, etc.) resulting in savings housewide by eliminating the need for paper copies of Board documents. This also granted employees 24/7 access, when needed.  Community Relations: Collaborate across internal departments to develop positive community relations, cultivate relationships with community leaders and organizations, and work with business partners and community stakeholders to coordinate hospital tours, community and employee forums.  Reporting and Site Management: Administrator of the Board’s “Eyes Only” SharePoint site and Board internal site and prepare various reports tracking and analyzing operational activities.
  • 2.
    Shirley Talaguit •••Page 2  Meeting & Event Coordination: Coordinate Board of Managers, Board Committees and Executive Sessions meetings, retreats, conferences, and presentations. Also coordinate presentations for Commissioners Court meetings.  Research & Documentation: Conduct, assemble, and summarize research for complex reports, special projects, and presentations, and administer the Board’s SharePoint site.  Personnel Training: Train personnel, executive staff members and Board on features and use of the internal SharePoint site and Board “eyes only” SharePoint Site.  Compliance: Ensure compliance with federal and state and county laws, as well as internal and external guidelines, policies, and regulations. Parkland Health & Hospital Systems OFFICE MANAGER/EXECUTIVE ASSISTANT I, 01/2007 to 10/2012 Direct administrative personnel providing support to the Senior Vice President and Director of Nursing. Oversight the management of calendars and schedules, files, travel, and the recording and maintenance of minutes for senior leadership meetings with multiple foci including Directors’ meetings, Division Managers’ meetings, Performance Improvement, and High Performance. Selected Contributions:  Employee Activities: Coordinate employee-centered activities such as monthly breakfast with the division vice president, in which 10 random employees were selected. This gave employees a chance to interact one-on-one with the vice president, and provide suggestions for how they would improve service in their areas. This activity resulted in increased employee morale. Also, coordinated team building retreats for supervisors and directors – highlighting areas using best practice initiatives and positive outcomes in areas of budgeting, employee satisfaction, patient satisfaction and work-life balances.  Budget Management: Manage operating budgets up to $200,00 inclusive of labor, training, capital supplies and revenue,  Leadership & Personnel Training: Train and supervise a team of 10 administrative staff. Review staff performance and recommend corrective action, as needed. Frequently solicited to provide training to administrative support numerous divisions. Created the Administrative Professional Network, which host quarterly networking and training events. OFFICE MANAGER, 08/1994 to 01/2007 Provide training and leadership to administrative support staff assigned to support the Director, Associate Directors, and Financial Managers in all administrative activities including calendar management, employee activities, meeting documentation, and analytical reports regarding budget and salary, long-term patient stay, patient days by location, daily census, and faculty contract information. Educational Background Bachelor of Science, Human Relations & Business, 2015 AMBERTON UNIVERSITY, Garland, TX Associate of Arts, Business Administration, 2012 CEDAR VALLEY COMMUNITY COLLEGE, Lancaster, TX Certificate, Human Relations, 2008 CEDAR VALLEY COMMUNITY COLLEGE, Lancaster, TX Awards & Affiliations Servant Leadership Award, 2010 Circles Award nominee, 2009
  • 3.
    Shirley Talaguit •••Page 3 Employee of the Quarter, 2003 CEO Award Nominee, 2002 Service Star, 2001 Above & Beyond Employee of the Year, 2000 Secretary of the Year, 1996 Advisory Board Member, PCI Health Training Center Member, Dallas Business Council for the Arts - Leadership Arts Institute Member, National Association of Professional Women Outreach  American Heart Association Race for the Cure  March of Dimes Division Coordinator  Administrative Professionals Network Consultant  For Sisters Only Health Fair  United Way Department Representative  Stew Point Community Outreach  Meals on Wheels  Relay for Life Cancer Run  Cinco de Mayo Health Fair  Employee Directed Grants