Joseph Waiters is seeking a leadership position utilizing his 20 years of experience in training and operations management. He has a proven track record of successfully implementing new systems, developing training programs, and enhancing processes. As the current Training Specialist at Caduceus Inc., he designs and implements revenue cycle training, leads policy development, and acts as a resource to senior leadership. Prior to this role, he held several director and manager level positions where he oversaw training functions, project managed implementations, and improved staff performance through coaching.

1. Joseph Waiters
4 Dogwood Court ♦ Sayreville, NJ 08872 ♦ Cell: (732) 725-9641 ♦ E-mail: joseph_waiters@yahoo.com
PROFESSIONAL SUMMARY
 Possess a multitude of versatile skills that transfer into any leadership setting to create and maintain high levels of
efficiency and productivity with an advanced understanding of customer service that is demonstrated through high
levels of client satisfaction.
 Experienced in managing the process of new department set-up and facilitating support services. Impeccable
ability to work in fast-paced office operations, while overseeing the daily operations of the Training Department.
 Strong organizational, communication and computer skills. An effective team leader who also works well
independently.
 Demonstrates the ability to effectively coordinate and meet deadlines of multiple projects, while using sound logic
and reasoning in analyzing difficult problems. Exudes enthusiasm and a desire to achieve timely results and strive
to accomplish improvement objectives.
 Ability to build and maintain solid business relationships on all professional levels.
CAREER EXPERIENCE
CADUCEUS INC. Jersey City, New Jersey,
Training Specialist 06/2014 - Present
 Design and implement training and maintain materials related to physician practice operations and revenue cycle.
 Plans, implement and evaluates professional revenue cycle training.
 Provide tactical leadership in the development and implementation of revenue cycle policies and procedures.
 Analyzes root causes of revenue cycle related issues and recommends system enhancements.
 Present workflow updates to staff involved in the physician revenue cycle.
 Develop, maintain and disseminate reference materials to support staff involved in the physician revenue cycle.
 Participates in the testing of new modules and functionality.
 Resolved claim/statement edits and Charge Corrections.
 Review accounts to determine refund process.
 Act as a resource for the Sr. Vice President
CONTINUUM HEALTH PARTNERS INC. New York, New York,
BETH ISRAEL MEDICAL CENTER, ST. LUKES ROOSEVELT, BETH ISRAEL KINGS HIGHWAY DIVISION AND
SUNY LONG ISLAND COLLEGE HOSPITAL
Assistant Director of IDX Systems Training / Professional Billing 03/2008 - 12/2013
 Proven success with Project Management for over 30 new client implementations.
 Management of the Training Project Plan including task management, escalation of issues, risk identification, and
interdependencies through project documentation.
 Coordinated and conducted in-services for staff development to enhance productivity and efficiency.
 Enhanced staff performance through coaching, mentoring and a positive management approach.
 Maintained the integrity of the GE Centricity scheduling dictionaries.
 Created educational curriculum, training documentation for upgrades and new modules of GE Centricity Business
application.
 Oversaw the effective implementation of all training programs to ensure execution and skill development.
 Created and maintain a workable Training Plan and matrix to determine the goals, strategies and tactics to be
implemented to achieve client satisfaction.
 Worked with Director of Training to institute specific metrics and measurements to assess the success of training
activities.
 Developed agenda and facilitate Front End Users meetings.
 Validation of user acceptance testing on new application features, reports, and application design updates.
 Performed analyst on client monthly Scheduling Utilization reports.
 Defined, use and communicate utilization patterns and best practices in service oriented analysis.
 Developed strategies to improve service.
 Evaluate application design solutions objectively and facilitate conflict resolution.

2. IDX Systems Training Manager 01/2004 – 03/2008
 Maintained activities of the GE Centricity Application to support daily operations.
 Managed a training staff of three trainers using a positive management approach.
 Established benchmarks to monitor staff performance.
 Project Manager for 20 clinics/private practices for GE Centricity Scheduling and Billing implementation.
 Developed uniform curriculum, which incorporated revenue cycle policies and procedures for the GE Centricity
application to improve efficiency.
 Collaborated with directors and IS to determine if training curriculum met the comprehensive goals of
administrative departments and employees.
 Evaluated educational programs and projects to determine effectiveness and the need for revisions.
 Maintained the scheduling dictionaries.
 Initiated and completed activities required to implement training programs, such as; selecting required resources,
writing training programs material and announcements and selecting facilities and equipment.
IDX Systems Training Coordinator 05/1999 – 01/2004
 Provided optimal training to Professional Billing employees utilizing IDXtend 10.0, Character Cell 10.0, PCS, BAR,
Scheduling Reports, Encounter Form Generator, Encounter Manager and eCommerce.
 Assisted in the development of IDX educational programs, exams and evaluations.
 Skillfully managed IDX trouble-shooting hotline for system and billing inquires.
 Served as an IDX resource personnel. Answered application related questions from clinical practices utilizing
system knowledge to trouble-shoot problems in charge-entry, payment posting, claims production and
submission.
 Manages classroom environment in a manner that allows participants to meet learning objectives.
SKILLS
Applications utilized: IDXtend 10.0, Character Cell: 10.0, PCS, BAR 4.3, Scheduling/Billing Reports, Encounter Form
Generator, Encounter Manager, GE Centricity Business and Security Plus.
• Knowledge of Microsoft Office, Excel, PowerPoint, Word, Access, MDE, Remedy, Training Manager
• Adept at learning new technical, clinical, and medical product and disease state knowledge
• Proven training and group facilitation expertise
• Flexibility to work around multiple project and client schedules
• Understands and can apply adult learning principles
• Program/seminar design capabilities
• Leadership and management