Tracy Pior has over 30 years of experience in clerical, administrative, customer service, and accounting roles. She is proficient in Microsoft Office programs and QuickBooks. Her most recent roles include Collection Specialist at Horizon Lines, Inc. where she resolved customer issues and ensured timely payments, and Documentation Specialist also at Horizon Lines where she processed container shipment information accurately and quickly. She has a background in secretarial, bookkeeping, and administrative coordinator roles. Pior has an Associate's degree in Accounting and is close to completing a Bachelor's degree in Communications.

1. Tracy Pior
401 Windwood Court
Azle, Texas 76020
tracy.pior@yahoo.com
817.444.4751
817.454.4951 message
SKILLS SUMMARY
Thirty years of clerical and administrative experience, customer relations and solutions. Computer proficient,
Internet/E-mail, Microsoft Word, WordPerfect, PowerPoint, Excel, QuickBooks, Interpersonal, oral and
written communication
.
EXPERIENCE
Horizon Lines, Inc., Las Colinas, TX
Collection Specialist (Nov 2013 – Feb 2015)
 Strong verbal and written communication skills; professional demeanor; sharing of knowledge, ideas,
and information openly and respectfully
 Assertive yet diplomatic while keeping company’s best interest in mind when offering viable
alternatives to the customer in the collection process.
 Self-motivated, customer focused, and committed to quality; exhibited a willingness to learn in order
to adapt to the ever-changing dynamics of industry.
 Worked well with a diverse group of people; assisted in prevention and resolution of conflicts;
developed positive working relationships within the department as well as with other business units;
flexible and adaptable to change; multi-task oriented.
 Use of analytical skills to decide the most effective course of action on own initiative or in
conjunction with others; effectively identified issues and make/or assisted in making sound business
decisions.
 Established effective courses of action; prioritized work assignments to meet deadlines; followed up
timely to ensure problems are resolved.
 Built a positive internal and external customer relationships through daily, direct customer contact.
 Developed a preplan to ensure all accounts were systematically addressed in a timely manner.
 Achieved aging and cash standards by performing the necessary collection efforts.
 Assisted and supported fellow associates on collection matters as needed within the department.
 Performed special projects on set priorities as determined by departmental manager.
Horizon Lines, Inc., Las Colinas, TX
Documentation Specialist (Sept 2008 – Nov 2013)
 Processed information provided by customers for containers shipped between the United States and
Puerto Rico, utilizing accuracy and speed in a fast-paced environment.
 Reached out to customers to gather missing information for completion of data entry, ensuring
clearance of said containers through respective ports in the US and Puerto Rico.
 Assisted customers with inquires to status of containers.

2. Axley & Rode, LLP, Lufkin, TX
Secretary/Support Staff (Jun 2007 – Jun 2008)
 Prepared and finalized correspondence.
 Proofed and completed binding of audit reports and financial statements.
 Assembled individual, corporate, s-corporation, and partnerships federal and state tax returns,
including confirmation and accuracy of attachments required by respective government agencies.
 Assembled payroll reports and maintained client payroll due dates.
 Maintained schedules of partner and staff during heavy tax periods.
Abilene Christian University, Abilene, TX
Development of the position of Administrative Coordinator for The Office of Career and Academic
Development and The University Testing Center (Mar 2003 - Mar 2006)
 Provided full administrative support to the Director, Counselors, and Testing Coordinator.
 Organized details of in-house and off-site meetings and luncheons, agendas, travel arrangements,
itineraries, and expense reports.
 Organized the planning of trade shows, student trainings, and parent information seminars including
the booking of location, preparation of required registration forms and processing payment of related
fees.
 Followed up with Accounts Payable Department to ensure invoices were paid on time.
 Handled inventory and requisitioning of supplies; researched to secure savings on all items.
 Processed expense reports and invoices reflecting proper adherence to center budget codes.
 Executed word processing projects, including large-scale mailings, correspondence, and manuals.
 Maintained testing supplies and renewal of various licenses for software, copier, printer, and
computer maintenance.
 Assisted with design, set-up, and breakdowns of departmental promotional campus bulletin boards
and career booths.
 Established and maintained human resources-related employee files reflecting personnel action
forms, salary increases and performance evaluations exercising a high level of confidentiality.
 Managed and secured highly sensitive and confidential student records.
 Documented Standard Operating Procedures for this position.
 Collaborated with printing companies on the design and printing of logo changes, letterhead,
envelopes, business cards, literature, presentation folders, and product line inserts at agreed-upon
rates.
 Audited and reconciled monthly departmental budget to ensure appropriate allocation of funds.
 Researched account transactions, demonstrating a keen ability to recognize and resolve discrepancies.
 Trained and supervised departmental student workers in areas of procedures, client relations and
systems operations.
 Handled parent and student inquiries and concerns directly and by referral with personal follow-up;
encouraged a friendly customer-service environment.
Sweetwater Chamber of Commerce, Sweetwater, TX
Volunteer Coordinator / Secretarial support to Executive Director (Nov 2000 - Mar 2003)
 Provided full administrative support to the Executive Director.
 Collaborated with local printers on the design and printing of logo changes, letterhead, envelopes,
business cards, and literature.
 Managed details of in-house and off-site meetings and luncheons, travel arrangements, calendars,
itineraries.
 Execution of word processing projects, including large-scale mailing and correspondence including
monthly Chamber Member’s newsletter.

3.  Scheduled on-air interviews with area Texas radio stations for the Executive Director and Board
Members of the Sweetwater Jaycees, promoting the Roundup.
 Assisted journalism crews for filming and interviewing various Jaycee committees’ members
regarding Rattlesnake Roundup.
 Served Jaycees for additional annual events including Miss Snake Charmer Pageant and organizing
the Rattlesnake Roundup Parade.
 Organized Annual Sweetwater Christmas Residential Lighting Contest and Christmas Parade
 Co-organized various events throughout year including Annual Chamber Banquet, Junior Rodeos,
and The Angel Tree.
 Assisted with requests from visitors and local residents regarding tourist locations within and outside
the West Texas area.
Law of Paul Hanneman and The Texas Theatre, Sweetwater, TX
Legal Secretary/Bookkeeper (Fall 1987 – Summer 1989)
 Devised correspondence, prioritized assignments and screened a heavy influx of calls
 Negotiated and enforced collections to expedite the clearance on delinquent accounts.
 Maintained ongoing inventory of office supplies and snack bar items.
 Handled diversified Accounts Payable/Receivable and expense control procedures including bank
and account reconciliation, cash receipts, disbursements, finance charges, billings, invoicing, purchase
order/inventory verification, charge-backs, rebates, and preparation of daily bank deposits.
 Establish and maintain Human Resources-related employee files reflecting salary increases,
deductions, garnishments; benefits; payroll exceptions and W-2 withholdings exercising a high level
of confidentiality.
 Handled the inventory and requisitioning of supplies adhering to a limited budget that allowed for
unforeseen repairs to be made to the theater.
 Researched account transactions prior to my employment, demonstrating a keen ability to recognize
and resolve discrepancies that lead to employer recovering several thousand dollars in
misappropriation by previous employee.
 Calculated, posted and distributed employee payroll.
 Co-wrote prospective for financial institutions to purchase Texas Theatre.
 Collaborated with film distributors for contracts in supplying film reels to theater.
EDUCATION
Abilene Christian University, Abilene, Texas
Junior Status - Communications, GPA: 3.6/4.0
Mansfield Business School, Austin, Texas
Associate’s Degree – Accounting, GPA: 4.0/4.0