Michelle Florit is seeking a position as a phlebotomist. She has over 10 years of experience in office management, event planning, and customer service roles. Her most recent education includes a phlebotomy technician certificate from Miami Dade College in 2016. She is bilingual in English and Spanish and has excellent communication and organizational skills.

1. Michelle Florit
6925 West 31st Ave, Hialeah, FL 33018 | Cell #: 305-776-1981 |
Email: mflorit16@hotmail.com
OBJECTIVE
Dedicated and motivated individual with experience in working as a Phlebotomist in a large medical
setting. Capable of multi-tasking under pressure, combines exceptional communication skills with a
professional and energetic work attitude. Seeking a position to become a contributing member of a
committed team of professionals in a laboratory, where my skills and knowledge will be used and
enhanced.
PROFESSIONAL EXPERIENCE
Carnation Queens Organization Miami, FL January 2015 - Present
Vice President
• Manage day-to-day activities of the organization including developing responsibilities and
ensuring the organization accomplishes tasks to meet its overall goals.
• Create public awareness initiatives and ensured the organization is visual to the community and
those interested in assisting the foundation. This includes assigning staff members to coordinate
fundraisers, community events and other programs to create responsiveness to the organization.
• Responsible for overseeing and maintaining the financial budgets for the organization. This
includes ensuring the organization is compliant with state and federal guidelines as a nonprofit
organization, allocating funds and ensuring the financial stability of the organization.
• Prepares operational and financial reports on a quarterly or yearly basis to review the organization
status, as well as exchange ideas and suggest changes to improve operations.
Carnation Queens Organization Miami, FL January 2013 – Present
Event Coordinator
• Meet with clients to understand the purpose of their event, their wishes and any other specifics.
Responsible for creating an event plan custom-made for clients.
• Plan events such as the time and location, oversee cost and budget. Arranging soliciting offer from
vendors, which include caterers, photographers, DJs, florists and videographers for the event.
• Work with the venue’s on-site staff to ensure all details about the event are accurate. Monitor all
activities on-site, ensure staff is on task and make sure attendees of the event are satisfied with
their experience.
• Additional duties such as coordinating services with food service, transportation and
accommodations for the guests.
• Post review on outcome of event. Conduct a satisfaction follow-up with the clients and review or
pay bills. Administer follow-up interviews with the clients to see where they can improve and any
additional issues the client may have had with their service.
Maritza Montano, M.S., Ph.D., L.M.H.C., Miami, FL October 2011 - Present
Office Manager in Mental Health Services
• Maintaining office equipment, tracking accounts payable and accounts receivable. Maintain
standard operating procedures such as scheduling of appointments and maintained physician
calendar up-to-date. Kept aware of crisis intervention services and procedures in the event of a
psychotic episode.

2. • Maintain the medical records of mental health patients. Ensure all documentation is organized and
up-to-date. Classify and index the medical records for easy retrieval, and review records, provide
necessary paperwork and prepare the medical records for physician’s use.
• Coding patient diagnoses and billing insurance companies and patients for services rendered.
Track payments and monitor accounts for delinquent charges. Arrange payment options with
patients who are unable to pay.
• Ensure compliance with patient care and front desk duties. Handle complaints from patients of
office staff conduct. Monitor the receptionist area, including greeting new patients, and responding
to telephone and in-person requests for information.
Smiles in Miramar Miramar, FL February 2015 – April 2016
Dental Insurance Verifier
• Call insurance carriers. Access insurance carrier and/or affiliated websites. Obtain eligibility and
benefit breakdown. Enter eligibility and benefit breakdown information into a central database.
• Report to Manager any issues, trends, and/or challenges associated with eligibility and benefit.
Interact with fellow Eligibility and Benefits Team members in regards to best practices.
• Work from a line of office inquiries regarding any issues and/or requests. Maintains an appropriate
professional appearance and demeanor in accordance with office policies.
• Ensure compliance with office policies, as well as State, Federal and other regulatory bodies.
Participate in meetings as required. Bring forth ideas to improve processes and materials.
St. John’s on the Lake First United Methodist Church Miami Beach, FL June 2012 – Nov 2014
Office Manager -
• Monitor the reception area, including greeting new members, and responding to telephone and in-
person requests for information. Check and respond to church e-mail on a daily basis.
• Maintain timesheets, task lists, and vacation calendar for all employees.
• Update church calendar and membership information on database, transfer, and record
membership records as necessary on the computer and membership book. Print new church
membership phone directories as needed.
• Ensure that office equipment is in working order. Order office supplies as needed.
• Ensure adequate account balances for the church are accurate by making deposits and using
Quickbooks. Other duties as assigned by the Pastor.
Abraham Motors Miami, FL October 2011 - January 2012
Office Assistant
• Meet and greet customers.
• Performed general clerical duties such as answering phone calls, filing, making copies, taking
payments, and faxing.
• Ensured that all customers were on time with payments.
• Obtained lessons on the appropriate way of using Quicken Software and Craigslist.com. Other
duties as assigned.
Quiznos Subs Miramar, FL June 2010 - October 2011
Assistant Manager
• Supervised and Trained new employees.
• Prepared and ensured that all equipment is in good and clean condition.
• Took the orders and served the customers, kept the cleanliness of the dining section, maintained
food safety standards in food preparation as well as in personal hygiene. Washed and dried dishes
for the next shift.
• Operated the cashier and responsible for drawer counts and deposits.
• Other duties as assigned.
Ernest R Graham Elementary Hialeah, FL December 2008 - April 2010

3. After Care Leader/Arts & Crafts Teacher
• Supervised children from grades K-5.
• Assisted students with homework. Tutored children with additional needs in Math, English, and
Reading.
• Participated in aftercare sports activities.
• In charge of the Arts & Crafts department. Organized and created different activities for art.
• Other duties as assigned.
VOLUNTEER EXPERIENCE
Ferreira & Buschiazzo Philadelphia, PA June 2005 - August 2005
MDS Assistant
• Meet and greet patients.
• Performed general clerical duties such as answering phone calls, filing, making copies, faxing, and
updated patient charts.
• Observed nurse examining patients.
• Other duties as assigned.
EDUCATION
Phlebotomy Technician Certificate, August 2016-December 2016
Miami Dade College, Medical Campus-Miami, FL
CPR Certified, August 2016-August 2018
American Heart Association
Associate in Arts Degree in Psychology, June 2008-June 2013
Miami Dade College, North Campus- Miami, FL
High School Diploma, August 2004-June 2008
Mater Academy High School- Hialeah Gardens, FL
ADDITIONAL SKILLS
Microsoft Office
Basic knowledge of Intuit Quicken
QuickBooks
EagleSoft Dental Software– Patterson Dental Technology
LANGUAGES
English
Spanish

4. REFERENCES
Available upon request.