Annie Smith has over 15 years of experience in administration, coordination, teaching, and customer service. She is currently seeking new opportunities to utilize her skills in organization, communication, training, and process improvement. Her background includes roles in client services coordination, administrative assistance, sales, and education.

1. Annie Smith
phone: 612.272.8745, email:m.annie.smith.mas@gmail.com, www.linkedin.com/in/AnnieWegenkaSmith
Connector/Promoter/Communicator
> professional summary
Vibrant, personable, experienced professional with a diverse background in administration, coordination and teaching,
along with a high commitment to integrity and professionalism. Seeking opportunity to leverage existing skills in a
challenging new environment.
> professional experience
Lifeworks Services, Inc., Eagan, MN 2004 – 2016
Lifeworks - Administrative Assistant - 2013 – 2016
 Coordinate and provide support to all administrative office departments, program teams and sponsored events
through documentation, information management, mail merges, quality assurance, forms, templates, and Lifeworks
Brand.
 Provide customer service support to employees and constituents via the telephone or computer, managing inquiries
and emails.
 Manage CRM database information for all departments and constituents, including client records from intake through
demit, maintaining consistent standards for data entry and management.
 Process and distribute monthly client summary reports and other reports as needed.
 Initiate and facilitate teams to implement process improvement.
 Analyze and edit processes and procedures for optimum productivity and efficiency within the Organizational
Knowledge Repository (OKR).
 Certified Crisis Prevention Institute (CPI) Instructor
 Trainer of new and existing employees on CPI and best practices for providing Person Centered Support.
Lifeworks - Client Services Coordinator - 2008 – 2013
 Worked with Service Innovation team to provide high quality services to clients and support to staff at all Lifeworks
program sites.
 Conceptualized, developed, piloted, and implemented innovative services at Lifeworks.
 Assisted DT&H supervisors to identify training needs, recommending and implementing solutions and evaluating
training to ensure employee development. Scheduled, coordinated, and communicated internal and external
opportunities to meet those needs..
 Monitored all illness, injury, seizure, and behavior incident reports on a daily basis.
 Consulted, supported, and provided feedback and training to staff regarding behavior incidents ensuring that the
needs of clients are being met. Assisted staff to assess and recommend appropriate client behavior plans.
 Worked closely with Compliance Manager on Rule 40 and emergency use of controlled procedures situations.
 Wrote, implemented, and trained staff to use curriculum for client learning opportunities including client technology,
computer training, self advocacy, social skills, work skills, and other identified topics.
 Directed the Lifeworks Self Advocacy program. Attended self advocacy meetings and supported client participation.
Participated on the Self Advocacy Conference planning committee and supported client participation.
 Assisted the director of the client band in band practices, performances, and other music related client experiences
at Lifeworks.
 Collaboratively planned and orchestrated both internal and external events.
> skills, attributes & areas of expertise
committed to ethics
personable
positive
enthusiastic
team player
high attention to detail
adaptable and flexible
enjoy a variety of tasks
diverse communicator
Microsoft Word
Microsoft Outlook
Microsoft Excel
CRM
office administration
editor
writer
verbal skills
process improvement
> education
Michigan State University – Graduated 1990
Bachelor of Arts in Education
Tennessee State University – 1994
Graduate studies in Special Education
Covenant Theological Seminary – 1996-97
Graduate studies in Ministry

2. Annie Smith
phone: 612.272.8745, email:m.annie.smith.mas@gmail.com, www.linkedin.com/in/AnnieWegenkaSmith
Connector/Promoter/Communicator
Lifeworks - Service Facilitator - 2004 – 2008
 Initiated, developed, and maintained relationships and community contacts to increase employment and social
opportunities for individuals.
 Identified and documented individual’s preferences, attributes, and support needs in relation to current and future
environments.
 Developed outcomes and goals, these include but are not limited to sharing places with others, growing in
relationships, making choices, being respected, and making contributions to the community where they live and
work.
 Facilitated and assisted the individual, guardian and team in planning services, developing case plans and supports
to best meet the needs of the person served. This includes scheduling, organizing, and conducting planning
meetings such as intake, 45 day reviews, annual reviews and other agency meetings.
 Implemented and/or trained others to implement written outcomes and goals, training strategies, and positive
behavioral support plans.
 Arranged or provided other support and assistance needed for individuals to complete personal care routines
(eating, bathroom and medical assistance), maintain and expand individual’s job/activity participation, as well as
maintain and expand his/her relationships and community involvement.
 Evaluated, discussed, and documented progress of the plan with the individual and other planning team members
on the agreed time schedule or at least annually.
 Served as liaison between external employers and clients; advocating for both as needed.
Evine Live, Eden Prairie, MN
Order Capture Agent – 2013 – 2015
 Provided excellent customer service via telephone to Evine Live customers.
 Placed customer orders through PTOC.
 Answered incoming calls and responded to the customer’s questions or concerns regarding the order process.
 Navigated Evine Live internal and external websites to search customer inquiries.
 Skilled in handling escalated customers.
 Communicated with other departments to resolve issues.
Home Depot, Fridley, MN
Human Resource Assistant/Scheduler - 2002 – 2004
 Planned sales associates’ work and training schedules to meet business need.
 Provided back-up assistance to the Human Resources Manager as needed.
Advanced Technology Output, St. Paul, MN
Sales Representative 2000 – 2002
 Successfully conducted inside and outside sales for a start-up company offering large format printing services.
Christ Presbyterian Academy, Nashville, TN
Teacher of Special Education/Music Teacher - 1992 – 1995
 Using a person-centered philosophy planned and taught Individualized Education Programs.
 Supported classroom teachers to provide accommodations and build inclusive classrooms.
 Planned and taught music theory, grades 4 and 5.
 Coached Volleyball: Started a volleyball program at a K-12.
Mattawan Public Schools, Mattawan, MI
Third Grade Elementary Teacher/ Junior Varsity Volleyball Coach - 1990 – 1992
 Developed and maintained positive working relationships with students, families and colleagues.
 Planned and implemented lessons to teach curriculum to students.
 Coached Junior Varsity Girls’ Volleyball Team.