This summary provides an overview of Kerri Higgins' professional background and qualifications. She has over 20 years of experience in hospitality and 5-star customer service. She is motivated, dedicated, and skilled in multi-tasking, prioritizing tasks, research, organization, and developing a positive learning environment. Her education includes a Bachelor's degree in English and Journalism and an Associate's degree in Liberal Arts. Her work history includes roles as an Executive Assistant and Children's Exercise Instructor where she demonstrated strong communication, problem-solving, and customer service skills.

1. KERRI HIGGINS
205 Brenda Cir Antioch, TN 37013 H. 6155120010 C: 6152602504
khiggins914@gmail.com
PROFESSIONAL SUMMARY
Motivationally driven to educate others,with a keen eye for systemizing areas and tasks so greater efficiency can be
produced and youroutput excel.
Fast learner and multi-tasker focused at prioritizing tasks, maintaining collections, research and high level
organization.
Solutions-oriented individual dedicated to providing exceptional care and devising creative ideas.
Patient and empathetic listener with a background in conflict resolution allowing for positive experiences through
high-quality customer care.
Effectively can combine real-life experiences with well-rounded, engaging positive activities for all ages.
Driven and adept at developing and maintaining a learning environment that can increase and achieve organizational
objectives while maintaining patience and sensitivity to the recipients.
Dedicated professional offering more than 20 years in the hospitality industry, as well as in-depth knowledge of 5
star service that promotes meeting the client’s immediate needs while handling the larger challenge simultaneously.
Stimulated growth of new clientele through inspired collaboration and cooperation within the organization.
Multi-faceted and creative professional excellent at juggling multiple tasks and working under pressure to promote a
positive social and individual work ethic.
Broad industry experience includes product exhibitor, catering, merchandising design, child care and adult provider
Training in CPR, Sexual Harassment and Child Abuse Prevention.
My background in Journalism prepared me for article writing, public relation statements,working with all radio and
news channels,including aspects ofproduction, editing and project planning.
SKILLS
Friendly Empathetic listener
Literary knowledge Skilled Researcher
Proficient in MS Office Data Entry
Collaborative Engaging group ideas
Skilled multi-tasker Proficient at prioritizing
Effective Communicator Quality Customer Service
EDUCATION
Bachelor of Arts: English and Journalism, 2001
Belmont University - Nashville, TN
● 3.5 GPA
● Minor in African- American Literature with emphasis in Southern Literature
● Minor in Print and Radio Communications
Associate of Arts: Liberal Arts
Santa Monica College - Santa Monica, CA
● 3.5 GPA
● Coursework in Art, Archeology and Classical Literature
● Emphasis in Pre-Western Civilizations
WORK HISTORY

2. Executive Assistant 10/2009 to 11/2011
MEDIATIONWORKS! - Nashville, TN
● Conducted research to prepare,gather and proof briefing materials, agendas and visual aides for
all executive level meetings.
● Greeted visitors entering the office, determined the nature and purpose of the visit and directed
them to the appropriate person.
● Assisted with overall support for maintenance of organizational culture and employee morale.
● Dealt with diverse groups, including veterans,elderly, at risk youth and different cultures, to
encourage and educate with empathy.
● Multi-faceted creative professional with good organization and communication skills.
● Delivered positive experiences to the public through educational and real-life experiences.
● Developed a keen eye for organization and systemizing areas and tasks so that greater efficiency
can be produced.
● Maintained patience and sensitivity to the client’s immediate needs while handling other
challenging problems.
● Inspired collaboration and cooperation within the business to allow the organization to flourish
professionally
● Effectiveness in prompting positive social and individual work ethic dedicated to providing
accurate,timely and quality customer service.
● Enthusiastic and innovative in establishing strategies to implement effective communication
between the organization and their clients.
Children’s Exercise Instructor 01/2006 to 05/2009
YMCA - Brentwood, TN
● Engaged with children individually to meet their emotional and physical needs.
● Sparked imagination by helping children discover new things each day.
● Completed evening classroom and play area cleanup and closing duties.
● Modeled appropriate activities and positive behavior management.
● Supervised learning and developmental activities ages 7-14.
● Incorporated music and play into developmentally appropriate activities.
● Encouraged child involvement in classroom experiences.
● Maintained accurate and detailed records of enrollments, attendance,health and safety,
emergency contact information and incident reports.
● Familiarize parents with center’s policies, regulations, fees and curriculum.
● Communicated with children’s guardians about daily activities, behaviors and related issues.
● Maintained a positive demeanor to facilitate a stable, consistent environment.
● Highly creative with a flair for spotting innovation in connecting the balance between mind, body
and soul
● Supportive, patient, sensitive, observant and realistic when creating projects that required detailed
thought, processing and planning.