Leadership involves social influence to accomplish common tasks through creating opportunities for people to contribute to extraordinary outcomes. Effective leadership integrates and maximizes resources for organizational goals through transparent decision-making that encourages dialogue and articulates clear visions. Customer satisfaction comes from providing value and quality, which leads to repeat business. Each person or organization in the production chain improves the product and passes it to the next customer until it reaches the external customer. Employee involvement and empowerment improves productivity and quality through continuous improvement suggestions that work smarter instead of harder.
Total quality management - process interventions - Organizational Change an...manumelwin
Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s.
Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs.
Total quality management - process interventions - Organizational Change an...manumelwin
Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s.
Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs.
Importance of Communication within Office Environment SCB Global
Open Communication has a huge impact on employee morale and productivity. Any form of an issue in your communication system can directly affect employee creativity and job satisfaction.
Luckily, there are effective ways to promote better communication. By implementing a combination of changes in your work environment and installing an internal communication system, you can improve office relations and boost efficiency.
Customer service is about how a company deals with its consumers before, during and after a purchase or use of a service. It is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.
In this training powerpoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers.
LEARNING OBJECTIVES:
1. To instill in customer service professionals the importance of providing excellent customer service
2. To equip customer service professionals with effective techniques and skills to provide excellent service
3. To manage and handle customer interactions and relationships
CONTENTS:
1. Introduction to Customer Service
2. Key Elements of Customer Service
3. Effective Techniques and Skills
4. Dealing with Different Types of Customers
This training powerpoint includes exercises for individual and group discussions and role plays.
Presentation for the IPA on how to prove efficacy of sub £2.5 million campaigns in order to win IPA Effectiveness Awards.
Uses examples of how previous winning papers proved effectiveness without econometrics. Including Halifax Students, BHF Yoobot, Cycling Safety Moonwalking Bear.
Importance of Communication within Office Environment SCB Global
Open Communication has a huge impact on employee morale and productivity. Any form of an issue in your communication system can directly affect employee creativity and job satisfaction.
Luckily, there are effective ways to promote better communication. By implementing a combination of changes in your work environment and installing an internal communication system, you can improve office relations and boost efficiency.
Customer service is about how a company deals with its consumers before, during and after a purchase or use of a service. It is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.
In this training powerpoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers.
LEARNING OBJECTIVES:
1. To instill in customer service professionals the importance of providing excellent customer service
2. To equip customer service professionals with effective techniques and skills to provide excellent service
3. To manage and handle customer interactions and relationships
CONTENTS:
1. Introduction to Customer Service
2. Key Elements of Customer Service
3. Effective Techniques and Skills
4. Dealing with Different Types of Customers
This training powerpoint includes exercises for individual and group discussions and role plays.
Presentation for the IPA on how to prove efficacy of sub £2.5 million campaigns in order to win IPA Effectiveness Awards.
Uses examples of how previous winning papers proved effectiveness without econometrics. Including Halifax Students, BHF Yoobot, Cycling Safety Moonwalking Bear.
Educational Administration Practices with Total Quality Management (TQM)Timothy Wooi
This program focus on Quality Assurance and managing Organizational Change through Total Quality Management (TQM) and its application in a School setting; to provide and equip Participants with a better understanding of TQM and its practices.
to adopt TQM principles and practices to ensure best Quality delivered to customers.
to use quantitative methods to continuously improve organization’s processes, products and services.
Course Content
Quality Assurance and managing Organizational Change
TQM and its Application in School settings
Tools and Techniques for Total Quality Management
Steps in TQM Implementation building the Dream School
Advanced Standards for Quality School Systems
Introducing ISO 9001 International Quality Assurance and Lean Six Sigma
Quality management is the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
2. LEADERSHIP
DEFINITIONS
[Chemers MM
2002
Process of social influence in which one person can enlist the
aid and support of others in the accomplishment of a common
task.
Alan Keith Leadership is ultimately about creating a way for people to
contribute to making something extraordinary happen.
Ken "SKC"
Ogbonnia
Effective leadership is the ability to successfully integrate and
maximize available resources within the internal and external
environment for the attainment of organizational or societal
goals.
Ann Marie E.
McSwain
Leadership is about capacity: the capacity of leaders to listen
and observe, to use their expertise as a starting point to
encourage dialogue between all levels of decision-making, to
establish processes and transparency in decision-making, to
articulate their own values and visions clearly but not impose
them. Leadership is about setting and not just reacting to
3. CUSTOMER SATISFACTION
Customers want to get their money's worth from a product or service.
Users If the user of the product is different than the purchaser, then
both the user and customer must be satisfied, although the
person who pays gets priority.
Company
philosophy
Providing them value for what they buy and the quality they
expect will get more repeat business.
Internal
customers
A worker provides a product or service to his or her supervisors.
If the person has any influence on the wages the worker receives,
that person can be thought of as an internal customer.
Chain of
customers
Each improving a product and passing it along until it is finally
sold to the external customer.
Satisfy the
supplier
Which is the person or organization from whom you are
purchasing goods or services
External suppliers Providing them with clear instructions and requirements and then
4. EMPLOYEE AND INVOLVEMENT
Keep workers happy and productive
Get better work The reason to do this is to get more productivity out of the
workers, as well as to keep the good workers.
Empower workers To allow them to make decisions on things that they can
control.
Continuous
improvement
You can never be satisfied with the method used, because
there always can be improvements.
Working smarter, not
harder
Some companies have tried to improve by making
employees work harder. This may be counter-productive.
Worker suggestions They can provide suggestions on how to improve a process
and eliminate waste or unnecessary work.
Quality methods such as just-in-time production, variability reduction, and
poka-yoke that can improve processes and reduce waste