Lecture 3 - Tools for Critical Thinking in IT.pdf

Tools for
Critical
Thinking in IT
Lecture 3
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia

Learning Outcome
Students should be able to describe tools for critical thinking.

Methods Used
in this course
• User interview
• Observation

Tools for
Understanding Users
Core Skills - 1

Empathy Map – to help you empathise with your users

User/Customer Experience Map
- to help you understand their user experience with your
product
Copyrights Reserved by Fariza Hanis Abdul Razak UiTM
Malaysia

Class Exercise
Tell us your experience to your class in UiTM

Tools for Identifying User Problems
Core Skills - 2

User
persona

Other tools
for critical
thinking

Walker, S. E. (Active Learning Promotes Critical Thinking)
In order to promote critical thinking,
we should learn to ask open-ended
questions.
◦ Encourage divergent thinking
◦ evaluation and synthesis

How to ask open-
ended questions?
Using 5 Ws 1 H
Questions

Affinity Diagram – helps to categorise
similar items
Malaysia

Who are you? How do you describe yourself?

Present Present them in diagram
Group Group them together based on natural relationship
Find Find keywords
Brainstorm Brainstorm ideas
How to do Affinity Diagram?

1. Brainstorm
You Age?
Gender?
Ethnic?
Religion?

2. Find keywords
Keywords for
you
Fair
Slim
Happy-go-
lucky
Student
Hardworking
Goal-
oriented

3. Group keywords together
You
Background – 1st in the family, Shah Alam, UiTM student
Personal characters – charismatic, goal-oriented,
hardworking
Personal interests – reading, travelling, making new
friends
Personal goal – becoming a specialist in IT

Background
• 1st in the
family
• Shah Alam
• UiTM
Personal
characters
• Charismatic
• Goal -
oriented
• Hardworking
Personal
interests
• Reading
• Travelling
• Making new
friends
Personal goal
• Becoming a
specialist in
IT
4. Present them in diagram

Now you can describe yourself by:
My name is Aiman. I am from Shah Alam……(background)
I am charismatic, hardworking and goal-oriented
……(personal characteristics)
I usually like to read story books at home…..(personal
interests)
I aim to become a specialist in IT when …..(personal goal)

Class Exercise 2
What is Information Technology? Present it in an affinity diagram and conclude it.
Hint:
Refer to your Study Plan

Flowchart
To outline and examine how steps of a flawed process connect.

Mental Map (Thinking Map)
To help you brainstorm what might cause problem
Malaysia

Reflection
• What is the tool that can help you understand
your user?
• How can you identify the possible causes of user
problem?

Lecture 3 - Tools for Critical Thinking in IT.pdf

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