The document provides lessons on leadership from a lifetime of experience. It discusses that the best leaders are good listeners who understand their people. It emphasizes the importance of focusing on a few key priorities and not getting distracted. Leaders must continue learning and growing to stay effective. It's important for leaders to connect with others through relationships, not just climb the career ladder. The document contains advice and anecdotes about developing focus, learning habits, and balancing achievement with relationships.
Cathy Honor, Senior Vice President and Head of Global Contact Centers at RBC, discussed the employee experience and its impact on an organization’s customer service during her presentation at the 2015 Customer Care Leadership Forum in Toronto on March 25. In her presentation, Honor shared her thoughts on how organizations can improve their employee and customer engagement levels.
‘Service Excellence at Workplace and organizations’ is a management strategy for success towards excellence with total customer satisfaction.
Discover how these organizations achieved workplace excellence and put these strategies and best practices into action within your organization.
It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, productive and loyal. In essence, when they love WHO they work for, they stop shopping their resume and become more committed to their leaders.
So, how does today’s leader establish a dynamic, loyal and energized work environment? How do you determine what your employees want from you, particularly when you consider all those generational attitudinal factors? Speaker FAITH WOOD says - start by knowing your staff and determine what kind of environment they want to be a part of.
Unlocking the Hidden Talents of All Your Employees by Paul Allen at Engage 2016Engage
Through decades of research pioneered by Dr. Don Clifton, the father of strengths psychology, Gallup has discovered keys to boosting employee engagement and creating high performing teams. You will learn from Paul Allen, founder of Ancestry.com, that hidden within each employee is a unique combination of strengths. As you learn to identify and unlock these strengths – instead of concentrating on fixing weaknesses – you can dramatically improve manager-employee relationships and build highly engaged and productive teams.
Bagaimana memberikan Service Excellence tanpa topeng tulus dari hati ?
http://gofaztrack.com/training-service-excellence-training-customer-service/
Contact : 08170844840 www.GoFaztrack.com
Cathy Honor, Senior Vice President and Head of Global Contact Centers at RBC, discussed the employee experience and its impact on an organization’s customer service during her presentation at the 2015 Customer Care Leadership Forum in Toronto on March 25. In her presentation, Honor shared her thoughts on how organizations can improve their employee and customer engagement levels.
‘Service Excellence at Workplace and organizations’ is a management strategy for success towards excellence with total customer satisfaction.
Discover how these organizations achieved workplace excellence and put these strategies and best practices into action within your organization.
It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, productive and loyal. In essence, when they love WHO they work for, they stop shopping their resume and become more committed to their leaders.
So, how does today’s leader establish a dynamic, loyal and energized work environment? How do you determine what your employees want from you, particularly when you consider all those generational attitudinal factors? Speaker FAITH WOOD says - start by knowing your staff and determine what kind of environment they want to be a part of.
Unlocking the Hidden Talents of All Your Employees by Paul Allen at Engage 2016Engage
Through decades of research pioneered by Dr. Don Clifton, the father of strengths psychology, Gallup has discovered keys to boosting employee engagement and creating high performing teams. You will learn from Paul Allen, founder of Ancestry.com, that hidden within each employee is a unique combination of strengths. As you learn to identify and unlock these strengths – instead of concentrating on fixing weaknesses – you can dramatically improve manager-employee relationships and build highly engaged and productive teams.
Bagaimana memberikan Service Excellence tanpa topeng tulus dari hati ?
http://gofaztrack.com/training-service-excellence-training-customer-service/
Contact : 08170844840 www.GoFaztrack.com
Aligning employee well-being with your cultureLimeade
Watch our webinar to learn how to take your well-being program to the next level in this panel discussion featuring Limeade Chief People Officer Dr. Laura Hamill, Exubrancy Chief Executive Officer Liz Wilkes and CultureIQ Head of Culture Strategy David Shanklin.
Knowledge and Skills are important, but attitude is necessary to evaluate a person's competence in the job.
Hi. You can reach me through my:
GMAIL: euniceparco @gmail.com
FB: Eunice Parcz
Forget Gender. Just Rock Your Role!
Channel your inner bada$$ to rock your on-the-job role. Get actionable tips to help you exceed goals, raise hands, minimize negativity, grow from mistakes, present solutions, trust your gut and more!
Founder of Braintree, Bryan Johnson Chicago Techweek 2012 talk.
Presentation video: http://bit.ly/MVj5tg
More about Braintree: https://www.braintreepayments.com/company/about
Culture Summit 2019 - Using Best-Self Management to Unlock Employee Potential...Culture Summit
In contrast to Performance Management, Best-Self Management proposes that when leaders build cultures and institute practices that support people in being and becoming their Best Selves, then high performance and uncommon loyalty is the natural result.
15Five’s Best-Self Management training integrates research such as the Growth Mindset, Strengths-based management, Psychological Safety, and Positive Psychology. We also incorporate a Best-Self discovery process, a weekly check-in, and regular one on one meetings.
Best-Self Management places a high degree of attention on helping to reflect and refine a person’s strengths, plan out their Personal Development Objectives, and continue to focus them on their own personal growth and development journey.
Learn more at www.culturesummit.co
This was a speech I gave in September 2015 to an audience of NZ women as part of The Women in Media and Communication Leadership Summit.
It was a real honour to be asked to speak and share my story. This presentation reflects my own opinion based on my life experience and I appreciate that we each do our best and create our own path in life.
I have included several reference from those that I admire and are inspired by.
feel free to contact me directly for a chat
Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career guidance and for Professionals for soft skills enhancements. I am working on spreading , sharing knowledge; experience globally.All presentations have been uploaded at www.slideshare.net and search using key word "earthsoft"
What you are today is based on deeds & decisions of the past Life of individual can be much better if one has sought career guidance & took right decisions at critical mile stones Exhibiting & utilising soft skills and Has avoided mistakes in past if any
Earthsoft Foundation of Guidance to be an NGO globally aiming for Students - Career guidance to decide path aligned to the potential & interest Professionals - Soft skill enhancements to be good human being & professional
Citizen – Learning from mistakes of others & avoiding those in own life
Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct free training/ workshop seeking help of existing platforms like rotary,etc
Kindly spread to your friends.Thank you!
- Earthsoft Foundation of Guidance
Let us make earth little softer..
Cultural-Based Decision Making to Accelerate GrowthMST Solutions
A practical guide on how to leverage cultural-based decision making to accelerate growth
Corporate culture doesn’t have to be an abstract concept; instead, it can be a tool that can be leveraged to improve employee performance, build stronger relationships with customers, create a more cohesive work environment, and accelerate growth.
When business decisions are made with culture in mind you are more likely to align to your strategic goals, do business with like-minded companies, and build more solid foundations for business growth. Join us to discuss how these concepts can positively influence your small to mid-sized organization immediately.
HR Webinar: Don’t Be a Bad Boss: Reframe Your Leadership Mindset & Build a Wi...Ascentis
Imagine you’ve been tapped to lead a new project, initiative, or organizational change. You will need to lead others throughout this assignment. What does effective leadership look like in this situation? When the pressure is on, and your reputation is on the line, what are you going to do to get results?
Historically, success for leaders in this situation has focused on strategies like taking orders, getting the best talent, and then telling that talent what to do. More and more, this traditional form of leadership isn’t fast enough to keep up with the rate of turnover and the evolution of tools and skills available to achieve results. Success in our emerging business environment will require a different leadership mindset.
Five Stressors Managers Face and Tips for How to CopeJhana
Managers face stress everyday. At Jhana, we’ve worked with, interviewed and helped a lot of managers, so we notice the stressors they talk about the most.
Because of the research that we do, we also have great tips on how to help managers relieve the particular stressors that they face.
Aligning employee well-being with your cultureLimeade
Watch our webinar to learn how to take your well-being program to the next level in this panel discussion featuring Limeade Chief People Officer Dr. Laura Hamill, Exubrancy Chief Executive Officer Liz Wilkes and CultureIQ Head of Culture Strategy David Shanklin.
Knowledge and Skills are important, but attitude is necessary to evaluate a person's competence in the job.
Hi. You can reach me through my:
GMAIL: euniceparco @gmail.com
FB: Eunice Parcz
Forget Gender. Just Rock Your Role!
Channel your inner bada$$ to rock your on-the-job role. Get actionable tips to help you exceed goals, raise hands, minimize negativity, grow from mistakes, present solutions, trust your gut and more!
Founder of Braintree, Bryan Johnson Chicago Techweek 2012 talk.
Presentation video: http://bit.ly/MVj5tg
More about Braintree: https://www.braintreepayments.com/company/about
Culture Summit 2019 - Using Best-Self Management to Unlock Employee Potential...Culture Summit
In contrast to Performance Management, Best-Self Management proposes that when leaders build cultures and institute practices that support people in being and becoming their Best Selves, then high performance and uncommon loyalty is the natural result.
15Five’s Best-Self Management training integrates research such as the Growth Mindset, Strengths-based management, Psychological Safety, and Positive Psychology. We also incorporate a Best-Self discovery process, a weekly check-in, and regular one on one meetings.
Best-Self Management places a high degree of attention on helping to reflect and refine a person’s strengths, plan out their Personal Development Objectives, and continue to focus them on their own personal growth and development journey.
Learn more at www.culturesummit.co
This was a speech I gave in September 2015 to an audience of NZ women as part of The Women in Media and Communication Leadership Summit.
It was a real honour to be asked to speak and share my story. This presentation reflects my own opinion based on my life experience and I appreciate that we each do our best and create our own path in life.
I have included several reference from those that I admire and are inspired by.
feel free to contact me directly for a chat
Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career guidance and for Professionals for soft skills enhancements. I am working on spreading , sharing knowledge; experience globally.All presentations have been uploaded at www.slideshare.net and search using key word "earthsoft"
What you are today is based on deeds & decisions of the past Life of individual can be much better if one has sought career guidance & took right decisions at critical mile stones Exhibiting & utilising soft skills and Has avoided mistakes in past if any
Earthsoft Foundation of Guidance to be an NGO globally aiming for Students - Career guidance to decide path aligned to the potential & interest Professionals - Soft skill enhancements to be good human being & professional
Citizen – Learning from mistakes of others & avoiding those in own life
Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct free training/ workshop seeking help of existing platforms like rotary,etc
Kindly spread to your friends.Thank you!
- Earthsoft Foundation of Guidance
Let us make earth little softer..
Cultural-Based Decision Making to Accelerate GrowthMST Solutions
A practical guide on how to leverage cultural-based decision making to accelerate growth
Corporate culture doesn’t have to be an abstract concept; instead, it can be a tool that can be leveraged to improve employee performance, build stronger relationships with customers, create a more cohesive work environment, and accelerate growth.
When business decisions are made with culture in mind you are more likely to align to your strategic goals, do business with like-minded companies, and build more solid foundations for business growth. Join us to discuss how these concepts can positively influence your small to mid-sized organization immediately.
HR Webinar: Don’t Be a Bad Boss: Reframe Your Leadership Mindset & Build a Wi...Ascentis
Imagine you’ve been tapped to lead a new project, initiative, or organizational change. You will need to lead others throughout this assignment. What does effective leadership look like in this situation? When the pressure is on, and your reputation is on the line, what are you going to do to get results?
Historically, success for leaders in this situation has focused on strategies like taking orders, getting the best talent, and then telling that talent what to do. More and more, this traditional form of leadership isn’t fast enough to keep up with the rate of turnover and the evolution of tools and skills available to achieve results. Success in our emerging business environment will require a different leadership mindset.
Five Stressors Managers Face and Tips for How to CopeJhana
Managers face stress everyday. At Jhana, we’ve worked with, interviewed and helped a lot of managers, so we notice the stressors they talk about the most.
Because of the research that we do, we also have great tips on how to help managers relieve the particular stressors that they face.
You don’t have to be appointed the top dog in your organization to lead the pack. Real leadership is the result of influence rather than position. Maurice Evans of iGROWyourBiz, Inc. reminded 115 Wichita Chamber members of this at the June 2015 Sunrise Scrambler.
Personal branding how to increase your influence in 10 stepsOM ThreeSixty
Brands are everywhere. In today’s world, branding doesn’t only apply to companies, it’s personal as well. Some people have a personal brand which is also a company brand, such as some fashion designers, elite athletes, stars and artists. For many people, personal branding has a lot to do with reputation management, taking a strategic approach to one’s career and leading with influence and impact.
Here are 10 steps to taking a more proactive approach to personal branding.
“Your title makes you a manager, people decide if you’re a leader.” Not only is this one of my favourite quotes, it is also my personal philosophy on leadership. We all have the potential to be leaders. It has nothing to do with our title or whether we manage people, and everything to do with how we approach the world and impact the lives of people we interact with.
This is the 5 steps to master everyday leadership skills, you will discover the topics about learning what leadership skills are, accessing your skills, become self aware, practice courage and move into actions
A 'Good to Great' presentation reminding us that attitude means the difference between success and "OUTSTANDING" ! :) Thanks Kim for a great presentation.
Gcsv2011 21 laws of leadership-amanda mooreServe Indiana
This document was created by an individual or individuals who submitted a proposal so he / she / they may present at the Office of Faith-Based and Community Initiative’s 2011 Conference on Service and Volunteerism (GCSV11). This proposal was approved by the Indiana Commission on Community Service and Volunteerism (ICCSV) and other community partners. Sharing this document is a courtesy extended by the OFBCI to conference attendees who may want to reference materials covered at the GCSV11, and the OFBCI in no way not responsible for specific content within.
Course Objective
Benchmark good supervisory leadership styles in line with ‘Leadership SMARTS’ concepts in the One Minute Manager by Ken Blanchard aims to:
enhance Teachers and Supervisors work ethics at work place to practice fairness and to value their subordinates..
The aim of this session is to learn and benchmark best practice Supervisory skills and style in Leadership from successful practices which has proven track records of organizational success.
19 Challenging Thoughts About LeadershipKoen Marichal
This presentation summarizes one year of leadership interviews, activities & study as start of the Future Leadership Initiative at Antwerp Management School
There is always room to build your leadership skills. Whether you are new to a position of leadership or have been leading groups for decades, there are always new skills and techniques for you to learn to improve your skills. Keep reading for some great tips and tricks to help you update your leadership methods.
The 21 Irrefutable Laws of Leadership is a powerful, definitive book describing timeless laws to help you be a great leader. In each chapter, John Maxwell goes straight to the heart of a profound leadership law, showing you the successes and failures of others and how you can apply the law in your life. If you’re a willing student, you can learn the 21 Laws and put them into practice. Once you apply these leadership laws, you will be encouraged, and your ability to lead will expand. You may not be able to perfect all 21 Laws, but by learning them you will be able to build a team to help support you in leading well.
How you influence others determines how they respond. All leaders have a preferred style that has worked well for them, but it can limit their ability to influence the people they need to.
Trust is the most fundamental building block of any relationship whether in business, politics, marriage, family or friendships. In the real world, trust signifies different things to different people but it frequently boils down to one point: trust is essential to your success.
This presentation sets out to answer three questions:
1. Do they need to be managed differently from the rest of your staff?
2. Are IT people really different from the rest of an organization’s employees?
3. That unkempt antisocial geek in the corner is your best programmer. Do you let him do what he does best or counsel him to fit your ideal employee profile?
This article sets out to answer three questions:
1. Do they need to be managed differently from the rest of your staff?
2. Are IT people really different from the rest of an organization’s employees?
3. That unkempt antisocial geek in the corner is your best programmer. Do you let him do what he does best or counsel him to fit your ideal employee profile?
People follow powerful people
Leadership and power are closely linked even though leadership is NOT about power or position. People follow people who are powerful. And because others follow, the person with power leads.
How to Motivate! and get people to do things that matter
An IT Leaders Guide to Getting the Rest of the Organisation On-Board.
Getting teams to work in a cross functional project is rarely easy. And most projects fail because the IT leader has been unable to get the rest of the organisation truly on-board. So what can the IT leader do to ensure success?
4. Leadership Gold
Leadership Gold
The Best Leaders are Listeners
Understanding people precedes leading them.
Sensitivity toward the desires and dreams of the people
on your team is essential for connecting with and
motivating them. Leaders learn to touch a heart before
they ask for a hand.
Have you ever had your ideas ignored or had your input
fall upon deaf ears? If so, how did you feel as a result?
What are the common barriers that prevent us from
paying attention to what someone else is saying?
5. Leadership Gold
Leadership Gold
The Best Leaders are Listeners
Steven Sample, in his book The Contrarian’s Guide to
Leadership writes, “The average person suFers from
three delusions:
1. That he is a good driver
2. That he has a good sense of humor
3. That he is a good listener.”
We can often hear what is said without listening to what
is being communicated.
6. Leadership Gold
Leadership Gold
The Best Leaders are Listeners
It is no accident that we have one mouth and two ears.
When we fail to listen we shut off half of our learning
potential.
The higher people go in leadership, the more authority
they wield and the less they are forced to listen to
others. However, their need to listen increase more than
ever. The farther leaders get from the front lines, the
more they must depend on others for accurate
information.
7. Leadership Gold
Leadership Gold
The Best Leaders are Listeners
Understanding people precedes leading them.
Sensitivity toward the desires and dreams of the people
on your team is essential for connecting with and
motivating them.
Leaders learn to touch a heart before they ask for a
hand.
8. Leadership Gold
Leadership Gold
Keep your Mind on the Main Thing
Simplicity and focus bring about results. In fact, twenty
percent of your efforts generally yield eighty percent of
your productivity. Be diligent about reducing complexity
and zeroing in on objectives.
Give your time, thought, and energy to a few priorities
instead of trying to be the best at everything you do.
Do you control your schedule or does your schedule
control you? How might you eliminate activities that
detract focus from your main goals?
What causes leaders to split their focus and lose track of
the main thing?
9. Leadership Gold
Leadership Gold
Keep your Mind on the Main Thing
The Pareto Principle (80/20)
What an eye opener this was for me. I realized it meant
that the most productive
20 percent of my activities were sixteen times more
productive than the remaining 80 percent.
If I wanted to decrease the complexity of my life and
increase my productivity, then I needed to focus on my
top 20 percent.
That day in the classroom I realized two things:
(1) I was doing too many things, and
(2) the things I was doing were often the wrong
things.
And that is a recipe for an ineffective life.
Five Decisions that Helped Me Become More Focused
and Productive
1. Some people believe that great leaders have all
the answers. Not true. Successful leaders don’t
know everything. But they know people who do.
10. Leadership Gold
Leadership Gold
Keep your Mind on the Main Thing
2. In any organization, problems should always be
solved at the lowest level possible. If every
problem must be shared with leaders first, then
solutions take forever. Besides, the people on the
front lines are usually the ones who provide the
best solutions, whether it’s on the production
line, the battle line or the breadline.
3. The decision to let others represent you requires
much time and trust. It should not be given
lightly. The person in whom you place that trust
must earn it. However, once you reach that level
of trust with people you work with, you will be
freed up even more to remain focused on the
main things that really matter.
4. I read in the Gallup Management Journal, “The
most revealing discovery [about the great leaders
they studied] was that effective leaders have an
acute sense of their own strengths and
weakness. They know who they are—and who
they are not…”
5. The final major step I took to help me keep my
mind on the main thing was to take control my
calendar. This was not easy for me. I enjoy
helping people, and for the first few years of my
career, other people often set my agenda and
filled my calendar. Then one day I realized that I
couldn’t fulfil my purpose if I was forever
fulfilling everyone else’s.
11. Leadership Gold
Leadership Gold
Keep Learning to keep Leading
The secret to success is found in your daily agenda. If
you do something intentional to grow every day, you will
move closer to reaching your potential. To be a lifelong
learner, get out of a stagnant environment and distance
yourself from people with no desire to grow. Seek places
where growth is valued and surround yourself with
learners.
Name me one single great leader who doesn’t have a
growth plan?
Just one.
12. Leadership Gold
Leadership Gold
Keep Learning to keep Leading
What regular habits have contributed the most to your
professional growth?
Who has taught you the most about influence? Why did
you learn so much from them?
13. Leadership Gold
Leadership Gold
Keep Learning to keep Leading
Do you seek to challenge yourself and get out of your
comfort zone?
Do you feel that you have to have all the answers? I
know I do at times. And sometimes, I think my wife
thinks I must be omnipotent.
14. Leadership Gold
Leadership Gold
Be a Connector not just a Climber
Connectors prioritize the influence of relationships
above the authority of a position. They temper their
competitiveness so that their ambition doesn’t crowd
out relationships. It’s natural for leaders to want to climb
to ladder of success, but unless they make friends along
the way, they’ll end up lonely at the top.
I thought my leadership title made me a leader.
I thought climbing the leadership ladder was more
important than connecting with people
15. Leadership Gold
Leadership Gold
Be a Connector not just a Climber
Climbing and Connecting are not an either/or but a
both/and.
Which comes more naturally to you: the drive for
achievement or the desire for relationships?
If you’re an achiever, how could you be more intentional
about connecting with others? If relationships come
naturally to you, how could you ramp up your
productivity on the job?