This document discusses techniques for improving service excellence and customer experience through better communication and influencing the subconscious mind. It emphasizes that non-verbal communication accounts for 55% of what is communicated and that mastering non-verbal skills can optimize over 90% of communication. It also discusses using techniques like neurolinguistic programming and hypnosis to optimize the power of the subconscious mind, which accounts for over 88% of our thinking, to achieve goals and improve performance, productivity, and customer satisfaction.

1. 1
For Service Excelle
Magnetic Persuasion

2. 2
Experience + Theory
#1
=
Success

3. 3
P L
Service Excellence

4. 4
Lack
of
motivation
1 432

5. 5

6. 6
low
productivity

7. 7
High
cost

8. 8
1 432

9. 9

10. 10
SERVICE
PERSON

11. 11
“ People don’t buy product , they buy state “

12. 12
“People don’t buy product , they buy state”
RobbinsAnthony

13. 13
1 432
v e r ab l

14. 14

15. 15
can explain a lot

16. 16
Words
Misusage

17. 17

18. 18

19. 19
Desperates
c u s t o m e r

20. 20
1 432
v e r ab l
n o n

21. 21
Prof. Albert Mehribian

22. 22
C O M M U N I C A T I O N

23. 23
Communication
55%
Physiology
/ Non Verbal
38%
Tonality
7%
Words

24. 24
Non Verbal

25. 25
“ Mastering non verbal = Mastering 93 % Communication “

26. 26
SOLUTION
PROBLEM
negative = positive

27. 27
NEURO

28. 12/88

29. Pikiran Bawah Sadar
Pikiran Sadar

30. 30
#2
Experience + Theory
=
Success

31. 31

32. 32

33. 33
Medical
knowledge, Technolog
y
and Marketing

34. 34

35. Mind Concept
Optimizing the power 9x stronger of your
Subconscious Mind than Conscious Mind to
achieve what you Dream of.
The MIND
Conscious Mind
“until now, most of people ONLY use 12% of
their mind potential…”
Characteristic : Analytical , Empiric
, Systematic
Unconscious Mind
“more than 88% is still hiding inside,
waiting to discover…”
(Memory, Habit, Belief, Personality,
Self Image, Emotion)
Characteristic : Neutral , Sugestive , Memory
Bank

36. Why temporary change?
 Pikiran ibarat mengisi gelas yang
penuh
 Tidak dilakukan pembersihan
emosi negatif , prasangka, konsep
diri yang negatif

37. AM. KRASNER
The founder of American Board of
Hypnotherapy
12 %
88 %

38. KONFLIK INTERNAL
SADAR
(12%)
BAWAH SADAR
(88 %)
Anda kerja harus semangat Semangat ga semangat gaji tetap aja
kok
Melayani tamu/client harus senyum Senyum pun gaji ga akan naik kok
Hidup harus punya target Hidup gini aja juga ga apa - apa
Berikan performa yang terbaik untuk
perusahaan/institusi/organisasi
Yang dapat untung banyak cuma
pemilik perusahaan
Yang dapat nama/penghargaan
paling si bos…
Anda harus berubah Ngapain berubah, hidup saya udah
nyaman kok..

39. 39
the subconscious thoughts, feelings, and
desires that drive purchasing decisions

40. 40
RN
L
P
E U O
I N G U I S T I C
R O G R A M M I N G

41. 41
owners manual
for
your

42. 42
To Achieve

43. 43 France Telecom Group confidential
Change,
We CanYes, We
Can

44. 44
Hypnosis

45. 45

46. 46
Suggestion

47. 47

48. 48
is
E
R i C E

49. 49

50. 50

51. 51

52. 52
is
E
R i C
E

53. 53

54. 54
It’s time to ….

55. with us
www.GOFAZTRACK.COM

56. 56
Ismal Zeva
YD
International Certified Master Practitioner of Time Line Therapy™
International Certified Master Practitioner of NLP
International Certified Master of Coach
International Certified of Hypnotherapist