The document emphasizes the importance of striving for excellence in leadership and the need for a disciplined yet supportive environment. It discusses the characteristics of effective leaders, the significance of attitude over aptitude, and the role of technology in driving success. Ultimately, it advocates for continuous improvement and the pursuit of greatness through small, consistent actions.

1. Welcome to Good to Great Leadership AFC Region V June 2011

2. Are you OUTSTANDING?

3. 212 The Extra Degree

4. It All Matters…. Effort, the primary fundamental that feeds all others

5. Making a difference We can’t change the world, but to make the world a brighter place we don’t need to

6. If you think about how little difference an act of kindness makes in the grade scale, you get frustrated and defeated and stop. If you take great care in doing something….anything, you will feel the joy of giving and make our world a little brighter.

7. The Delta Flight Open your eyes, see what opportunities you are given each day

8. 100 Year Perspective Stress: …can I have just one day? The dog bit me I haven’t seen the floor of my son’s room in years Daughter #1 forgot to tell us the due date for her tuition and all her classes were dropped. Daughter #2 has a cell phone issue Daughter #3 was discovered to have created a My Space….. Pump in basement overflowed Etc…

9. If someone throws you a ball….you don’t have to catch it

10. Service People who understand that their purpose is service to others live lives of abundance. Those who do not, just live their lives.

11. Good is the Enemy of Great!

12. Good = Customer Satisfaction Great = Client Success Are you satisfied with a product or are you successful?

13. What does it take? GOOD LEADERSHIP – could be part of it, but you could have great leadership and still not be successful

14. MOTIVATION – has a lot to do with it, but you could be motivated and not have the skills needed

15. ATTITUDE – has a lot to do with it, but with attitude you need the right plan

16. APTITUDE – you could be the smartest person in the world and not be successful, because you don’t work hard

17. Potential Studies say that human beings only reach 30% of their potential, there are many reasons for this… being afraid being lazy no self confidence no vision giving up excuse etc.

18. Quit Complaining Do you have a vision? (Jigsaw Puzzle) Do you have a goal? Figure it out! If you really want something, you’ll find a way…..

19. When we’re faced with challenges, we say “I tried” “I did my best”…but did we really??

20. The Passion Of Vision Victor Frankl, Austrian Psychologist Survivor of Nazi death camps “Man’s Search for Meaning” 1946 Vietnam POW camps Why did some survive and not others? Compelling conviction, a mission to perform, important work left to do

21. Two Buzzards Patience my a**, I’m going out there and kill something

22. The Search Continues… Post World War II focus on Management; era of hard assets 1980’s Dr. Deming and Quality 1990’s Tom Peters – Excellence 2000 Jim Collins – Good to Great It is clear today that Leadership is more valuable than Management

23. Leadership Excellence A lifelong journey, not a destination Wooden: It is what you learn after you know it all that counts!

24. One View of the Pursuit of Success What do you learn each day? Who is on your team? Are you willing to sacrifice something today to have more tomorrow?

25. What is Leadership? Leadership is the capacity to lead people to a common purpose and goal; and the character to inspire confidence. Create an disciplined environment, but one without fear Give Hope for a better tomorrow Courage – it is contagious!

26. Good is the Enemy of Great Passion for excellence Are you committed to continual improvement? Or do you settle for “good” “ Impossible” is merely someone’s opinion

27. Level 5 Leadership Ambition is focused on the organization’s success – not the individual’s success Leaders build people and teams Leaders build improved and sustainable processes

28. Level 5 Leadership Key Adjectives Quiet, humble, modest, reserved Gracious and mild-mannered; understated Unwavering resolve to do what must be done for the Organization More plow horse than show horse; the tortoise still beats the hare!

29. Level 5 Leadership - The Window and the Mirror Looks in the mirror when problems occur - takes responsibility instead of fixing blame Constantly looks out the window when things go well to give credit to others

30. A Rigorous Culture; Not a Ruthless Culture The only way to deliver to the people who are achieving is to not burden them with the people who are not achieving Let everyone know immediately and continually the rigor of the culture; failure to do so is “ruthless”

31. A Guide to being Rigorous Put your best people on your biggest opportunity; not your biggest problems Managers and Leaders argue and debate, sometimes violently – then unify fully behind a decision regardless of one’s personal view

32. Confront Brutal Facts, But Never Lose Faith Sometimes a brilliant idea will be murdered by a gang of facts! If decision analysis is infused with facts, the correct decision often becomes obvious

33. A Climate where the Truth is Always Heard Teach people how to think – not what to think Employees must have “No Fear” when facts conflict with decisions

34. A Climate where the Truth is Always Heard Lead with questions – not answers Engage in dialogue and debate – not coercion Conduct autopsies without blame “ Listen to the whispers and you will not have to hear their screams”

35. Three Key Principles: Good to Great Transition What can we be the best at? How is that important to the success of your organization? Are you truly passionate about being the best and doing something great?

36. Attitude vs. Aptitude What is the performance rating of your team today? Attitude is a choice Attitude determines the actions and outcome of the team The Leader defines the attitude more than anyone on the team; Look in the Mirror!

37. Some Leadership Characteristics Leaders Love Life Leaders have a contagious positive attitude Leaders are committed; their actions align with the words (Do/Say Ratio) Leaders create a spirit of approval; not of criticism Leaders love and respect their team

38. Some Leadership Characteristics Leaders have to believe in their team more than the team believes in themselves Leaders communicate; clearly and continuously Leaders have Courage; and courage comes from passion, not position

39. Paradox and Ambiguity! We do not seek consensus – recognizing that consensus decisions are often at odds with intelligent decisions We are responsible for the final decisions; we seek input and debate, but then we make the decision and look in the mirror

40. Change Management People hate change; the only thing worse than changing is what happens if we fail to change Feelings never change behavior; changing behavior will change feelings Leaders have the courage to change

41. A Culture of Discipline Bureaucracy is to compensate for incompetence and lack of discipline All freedom must come with an equal amount of responsibility Your “Stop Doing” list may be more important than your To-Do List!

42. Technology Accelerators Technology is an accelerator of momentum, not a creator of it Human assets based organizations must fully leverage technology if they are to pursue “Great” – breakthrough opportunities exist in the Internet Age High Tech / High Touch

43. The Importance of Technology Processes produce results; people build and execute processes Change management by Leaders improves the process Technology sustains the improvement; prevents backslide Technology is the most cost effective tool a manager has today

44. AGAIN… Small consistent actions do make a significant difference

45. The Flywheel Effect R evolution means turning the wheel Great companies start modestly and slowly, but turn the flywheel everyday until the momentum propels them forward No one event drives the flywheel – rather a thousand small pushes makes it turn and gain momentum

46. The Flywheel Effect R evolution means turning the wheel Tremendous power exists in the fact of continued improvement and the delivery of results. Show how small tangible accomplishments fit into the context of the flywheel; let everyone feel the momentum People want to be on a winning team

47. Are you motivated to go from Good to Great? Only you know!

48. Books Shut Up, Stop Whining, and Get a Life Larry Winget First Things First Stephen Covey Small Change Susan Terkel Don’t Sweat the Small Stuff….and it’s all small stuff Richard Carlson 100 Ways to Motivate Others Steve Chandler