Analey Ruby Pagan is seeking new employment and has over 5 years of experience in customer service roles including at Autozone, Walmart, Direct TV, and Buffalo Wings & Rings. She has advanced skills in English and Spanish and can provide excellent customer service, answer phones, solve problems, promote products, and ensure clean and safe food handling. References are available upon request.

1. Analey Ruby Pagan
6017 Pam McCall Lane
El Paso, TX 79924 US
Day Phone: (830)765-5658
Email: analeypagan@gmail.com
Work Experience:
Autozone
9800 Dyer St.
El Paso, TX 79924 United States
06/2014 - 09/2014
Salary: 7.35 USD Per Hour
Hours per week: 35
Commercial driver
Duties, Accomplishments and Related Skills:
•described product to customers and accurately explained details and care of merchandise
•answered an average of 35 calls per day by addressing customer inquiries, solving
problems and providing new product information.
•communicated with vendors regarding back order availability, future inventory and
special orders.
•answered product questions with up-to-date knowledge of sales and store promotions.
•scheduled weekly inventory pickups and deliveries with vendors.
Walmart
12236 Montana Ave
El Paso, TX 79938 United States
10/2013 - 03/2014
Salary: 7.25 USD Per Hour
Hours per week: 40
Customer Service Rep.
Duties, Accomplishments and Related Skills:
•Answered an average of 20 calls per day by addressing customer inquires, solving
problems and providing new product information.
•Greeted customers entering the store to ascertain what each customer wanted or needed.
•Investigated and resolved customer inquiries and complaints In a timely and empathetic
manner.
•Asked open-ended questions to asses customer needs.

2. Direct Tv
El Paso
El Paso, TX 79924 United States
03/2013 - 06/2013
Salary: 12.00 USD Per Year
Hours per week: 40
Sales Representative
Duties, Accomplishments and Related Skills:
•Prepared sales contracts.
•Visited clients on-site to give benefit-oriented sales presentations.
•Managed route planning and travel schedule.
•Presented latest merchandise to prospective buyers.
•Collected and processed payments.
•Submitted and tracked orders.
•Earned numerous recognitions for exceptional customer service.
Buffalo Wings & Rings
3600 Veterans Blvd
Del Rio, TX 78840 United States
06/2011 - 05/2012
Salary: 3.25 USD Per Hour
Hours per week: 40
Wait Staff
Duties, Accomplishments and Related Skills:
•Consistently provided professional, friendly and engaging service.
•Skillfully promoted items on beverage lists and restaurant specials.
•Followed all safety and sanitation policies when handling food and beverage to uphold
proper health standards.
•Displayed enthusiasm and knowledge about the restaurants menu and products.
•Routinely supported other areas of the restaurant as requested, including answering
telephones and completing financial transactions for other staff.
•Addressed diner complaints with kitchen staff and served replacement menu items
promptly.
•Routinely cleaned work areas, glassware and silverware throughout each shift.
•Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
•Assisted co workers whenever possible.

3. Education:
Del Rio Highschool Del Rio, TX United States
High School or equivalent 06/2011
Language Skills:
Spanish-Advanced
English-Advanced
References:
Brandon Pagan, (830)765-8627
Yajaira Hernandez (830)765-4794
Iliana Silvas (361)356-0061
Samantha Lefbvre (915)787-0340