Janice Vance has over 30 years of experience in banking and customer service roles. She is accurate, capable, cheerful, and dependable with strong organizational and problem-solving skills. Her most recent role is as a fine jewelry sales consultant and cashier at Sears Holdings Corporation where she provides excellent customer service.

1. IJanice Vance
VANCOUVER • WA • 98661 • 360-735-7363 dunnbakker@hotmail.com
Accurate, Capable, Cheerful, Dependable, Experienced
I possess a very courteous demeanor, am a sharp problem solver, a hard worker, and am well-seasoned in
conflict resolution. I enjoy working with the public. I am a large cash/check deposits expert, am fully
bond-able, capable and trustworthy. I possess an energetic work attitude with strong organizational skills.
I have expert telecommunication skills, and am an adaptive team player.
Sears Holdings Corporation
Fine Jewelry Sales, consultant cashier
December 2015 - Present | Vancouver WA
Perform opening duties, including counting cash drawers , and checking all
prices and signage for proper display. Responsible for ringing up customers in a
timely manner and guaranteeing a high level of member service. Express
appreciation and encourage customers to become members of the Shop Your
Way rewards program and to apply for company credit cards. Actively recording
all information on computer regarding the Know Your Member metrics.
Answering phones, making in-store announcements over P.A. system. Selling Jewelry
and Care (Ins.)Plans, preparing all documentation regarding repairs to be sent to jewelers. Work as a team
member performing cashier duties, including balancing cash drawers at the close of shift.
Cedars Oceanview Motel
On Site Manager
March 2007 - October 2009 / Long Beach WA
Performed Motel opening duties, including counting cash drawer and checking all
equipment for proper functioning. Responsible for ringing up customers in a
timely manner and guaranteeing high level of customer service. Expressed
appreciation and invited guests to return to the motel. Worked as a team
member performing cashier duties, checking in and out guests, taking
reservations over the phone, managed the housekeeping staff and maintenance
people. Responsible for balancing the daily receipts and preparing the daily
deposits.
Ocean Lodge Motel
Front Desk Clerk
September 2000 - March 2007 | Long Beach WA
Responsible for taking reservations from customers over the phone. Checking
them in and out, and processing credit card and cash transaction worked as team member
performing cashier duties, accomodation assistance and room cleaning.

2. -2-
The Peninsula Oregonian
Delivery Route/Billing Clerk
August 1997 - September 2000 | Seaview WA
Responsible for the daily delivery of The Oregonian newspaper, to about 150
residents of the Long Beach Peninsula. Also prepared billing for all five routes,
and did the accounts receivable by computer input.
Bank of Astoria
Customer Service Representative
March 1997 - August 1997 | Astoria
Worked as a team member performing cashier duties product assistance and
opened new accounts for customers. Processed and issued transactions for customers.
Managed quality communication, customer support and product representation
for each client.
Wells Fargo Bank
Bank Teller
October 1996 - March 1997 | Seaside OR
Worked as a team member performing cashier duties, product assistance and
cross-selling. Greeted customers upon entrance and handled all cash and credit
transactions Assisted customers over the phone regarding operations, products, promotions
and orders. Multi-tasked to maximize customer flow. Assisted in the managing the
company database and verified, edited and modified members' information.
Researched and reconciled accounts, calmed and rapidly resolved client conflicts to prevent loss of key
accounts.
Twin Harbors Credit Union
Bank Teller/Loan Officer
April 1986 - July 1993 | Long Beach WA
Managed quality communication, customer support and product representation
for each member. Promptly responded to general inquiries from members, staff and
clients via mail, e-mail and fax. Resolved product/policy issues and shared benefits of new
technology. Processed and issued financial transactions for customers. Maintained
adequate cash supply in cash drawers at multiple stations. Responsible for processing members in a
timely manner and guaranteeing high level of customer service. Kept abreast of rapidly evolving
technology. Performed opening duties, including counting cash drawers and
checking all equipment for proper functioning. Processed loan paperwork as well as
disbursement.

3. -3-
Benjamin Franklin Savings Loan
Teller
March 1981 - May 1984 | Astoria OR
Worked as a team member performing cashier duties, product assistance and
customer service. Serviced ATM.
Utah State Employees Credit Union
Teller
September 1980 - December 1980 | Salt Lake City UT
Worked as a team member performing cashier duties, product assistance and
member services. Prevented losses using awareness, attention to detail and integrity.
Bank of the Pacific
Teller
March 1978 - August 1980 | Ocean Park WA
Worked as a team member performing cashier duties, product assistance and
customer service. Managed quality communication, customer support and product
representation for each client. Resolved all customer complaints. Processed and
issued money orders and Cashier checks for customers. Responsible for serving
customers in a timely manner and guaranteeing high level of customer service.
EDUCATION
Gray's Harbor Community College
Certificate, Creative Writing
Aberdeen WA
Hudson's Bay High
High School, Office Practice
Vancouver WA